Screen Stutters and game crashes

[Belial]

I got a new computer and the thing is suppose to be fast and able to run high detail games...but I get alot of screen stutters and about 5 times a day it crashes and says (aces high has stopped working checking for a solution).
I'm running 51 processes too and I'm not sure which can be safely turned off?

I've heard about a DXdiag is this what you need?
------------------
System Information
------------------
Time of this report: 2/13/2011, 17:15:34
       Machine name: DEREK-PC
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.101026-1503)
           Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
       System Model: BK450AA-ABA HPE-235f
               BIOS: BIOS Date: 03/26/10 20:21:06 Ver: 5.11
          Processor: AMD Phenom(tm) II X6 1035T Processor (6 CPUs), ~2.6GHz
             Memory: 8192MB RAM
Available OS Memory: 8184MB RAM
          Page File: 1483MB used, 14882MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: ATI Radeon HD 5570
       Manufacturer: ATI Technologies Inc.
          Chip type: ATI display adapter (0x68D9)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_68D9&SUBSYS_6872103C&REV_00
     Display Memory: 4071 MB
   Dedicated Memory: 1012 MB
      Shared Memory: 3059 MB
       Current Mode: 1920 x 1080 (32 bit) (59Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: SyncMaster
         Monitor Id: SAM0589
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: DVI

[Belial]

  Driver Name: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver File Version:  ()
     Driver Version: 8.700.0.0
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: , 0 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-2B99-11CF-4364-7348A1C2C535}
          Vendor ID: 0x1002
          Device ID: 0x68D9
          SubSys ID: 0x6872103C
        Revision ID: 0x0000
 Driver Strong Name: oem2.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.700.0.0:pci\ven_1002&dev_68d9&subsys_6872103c
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A92&REV_1002
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.5938 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 9/15/2009 14:08:00, 2004128 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Headset Earphone (2- Logitech USB Headset)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: USB\VID_046D&PID_0A01&REV_1013&MI_00
        Manufacturer ID: 65535
             Product ID: 65535
                   Type: WDM
            Driver Name: USBAUDIO.sys
         Driver Version: 6.01.7600.16385 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 7/13/2009 19:06:32, 109568 bytes
            Other Files:
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A92&REV_1002
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.5938 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 9/15/2009 14:08:00, 2004128 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Headset Microphone (2- Logitech USB Headset)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: USBAUDIO.sys
         Driver Version: 6.01.7600.16385 (English)
      Driver Attributes: Final Retail
          Date and Size: 7/13/2009 19:06:32, 109568 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: HP USB Multimedia Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x04F2, 0x0841
        FF Driver: n/a

      Device Name: HP USB Multimedia Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x04F2, 0x0841
        FF Driver: n/a

      Device Name: HP USB Multimedia Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x04F2, 0x0841
        FF Driver: n/a

      Device Name: Saitek X52 Flight Control System
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x06A3, 0x075C
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------

[katanaso]

Some things I noticed:

Your vid card diver is old.  I believe it's from January 2010.  ATI is up to version 11.1 now, which is from January 2011.  I would update the vid card driver first.  I personally use version 10.7 with my ATI 5850.

Your soundcard rivers are from 2009.  Not that it would be causing the stutters, but just pointing it out.  I'd update those.

The pagefile is huge for for system with 8GB of RAM.  I run 8GB and have a 450MB pagefile just for dumps in case the system crashes.  Your pagefile is around 16GB. 

Last, isn't there something that needs to be done on systems with AMD chipsets to make AH2 run smoother?  Skuzzy or others would have to comment on that.  I just recall reading about it.

[TequilaChaser]

also your onboard realtek integrated soundcard is your default, but you are also using an USB headset/mic..... USB headsets have been known to cause stuttering issues........

your system is currently loading (2) sound drivers  the realtek audio driver and the MS USBAudio driver.......this might cause a big resource hit on the system

[Belial]

that makes sense TC i'll try that...and Kat i am computer illiterate lol I'll try to piece together what your talking about






Edit* nope didnt work TC

[katanaso]

Here's a link to the ATI driver page:  http://sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx

Here's a link the previous versions of ATI drivers:  http://support.amd.com/us/gpudownload/windows/previous/Pages/radeonaiw_vista64.aspx

Adjusting the pagefile is really easy, but it's probably better for you to search the internet for step-by-step instructions on doing it rather than me typing very brief steps without explanations.

[1701E]

Also don't forget to make sure the old drivers are gone before installing the new ones.  Uninstalling should work fine, but DriverSweeper (or other similar programs) can make sure the driver is fully gone if you have issues after the update.

Few things:

"Page File: 1483MB used"  Yikes, if that is during Idle (right after start-up is best, don't open anything before/during running DxDiag).  Even for Windows 7 that is huge.  It will require trimming some processes.

To turn off those go to the start Menu and type "services" into the Search/run bar at the bottom.  You should get a "Component Services" program, and from there you should see a left-hand list, go to "Local".  Sort the list by Start-up Type or Running and find the following (taken from Skuzzy's List):

Automatic Updates (this is one nasty program) 
Background Intelligent Transfer Service
Fax Service (NOTE: unless you are using your computer to send/receive FAXES)
Internet Connection Sharing (NOTE: unless you use your computer so that other computers access the Internet through it)
NetMeeting Remote Desktop Sharing
Messenger
Print Spooler (unless you have a printer connected)
Remote Registry Service
Routing and Remote Access (unless your computer is also acting as a router for the LAN)
Smart Card
Smart Card Helper
Task Scheduler (unless you have your computer automatically run programs for you...not recommended to leave enabled)
Telephony (NOTE:  XP and Windows 2000 Service Pack 3 or later users may not be able to disable this without it disabling your Internet connection)
Telnet (unless you want to be able to telnet to your computer from a remote location......not recommended to leave enabled)
Uninterruptible Power Supply (unless you have a Windows compliant UPS system)
Superfetch (Windows 7 and Vista)


This isn't a "Turn off now!" list and all lists like it should be taken as guidelines, not rules.  If there is something you want enabled, leave it (such as possibly Windows Auto updater, it's always a personal thing), but there are going to be things you have installed that is on only your list.  Normally any Scheduler/Updater/Reminder can be turned off; example Creative Update/Reminders, Jusched (java updater), etc. (just noticed it's an HP, if you don't need HP "help" disable all the HP junk, updater/reminders/assistants)

Last thing, what Anti-xxxx Do you run?  AVG/Avast/ESET/Norton/McAfee/etc?

[. . .]
Last, isn't there something that needs to be done on systems with AMD chipsets to make AH2 run smoother?  Skuzzy or others would have to comment on that.  I just recall reading about it.

AMD has an issue with AH that causes it to run on 1 core (or something like that) but Skuzzy said AMD supplied a work-around that fixed having to apply the AMD Patch.

[Chalenge]

If you choose to allow Windows 7 to manage your page file then you will get exactly what you have and there is nothing wrong with that. It certainly is not causing screen freezes and program crashes. However you are using the 64 bit version of W7 and that does seem to have some problem somewhere.

If I knew that you know a little bit more about your system I would ask you to cut back to two memory DIMMs and to try that (its something I tried and I havent had a crash since).

Considering what 1701E wrote and what Skuzzy has posted:

Automatic Updates (actually called Windows Update in W7) should be set to disabled. You must remember to check for updates manually.

You can shut down the Print Spooler even if you have a printer connected.

Some of those services will not be listed under W7.

Superfetch was a disaster under Vista when used in combination with ReadyBoost. Used alone it will not cause problems like the ones you are having. Its more of a positive than a negative with W7.

Since you are reporting problems you should turn off any antivirus program you are running in order to eliminate it as a potential problem.

From your description I would bet you either have UAC still enabled or you disabled it long after the OS was installed. This can and will cause problems that are difficult if not impossible to diagnose. If that is what happened you would be better off reinstalling Windows.

W7 64 has a problem that I have not been able to track down to any specific driver or hardware item. If you have to have W7 64 then I suggest you install W7 32 bit on a separate drive and install AH ONLY on top of W7. Your program crashes at least will be gone.

The stutters/freezes are most likely an issue of audio and UAC. Most likely you have installed custom sounds. Do yourself a favor and remove them while you figure out the problem you are having. That might very well fix the problem right there. It is also possible you have an interrupt conflict among the devices on your system.

[Chalenge]

Belial I have a question for you. Are you always filming sorties in AH?

[Belial]

I never run film, I am running stock soundpack and res. package.

And I currently don't have an active anti virus running but I don't think that's a problem because everything but this game works fine.



I turned off auto updates, I'd need more instructions on eliminating the other junk...why do computers come with so much garbage : (

[Chalenge]

Right click on "My Computer" or in W7 it is "Computer" on the start menu and choose manage. At the bottom there is a category for "Services and Applications" which you want to expand and then choose "Services." Now search out the appropriate service and right click again and choose "Stop." You can also choose "Properties" and set it to "disabled" but then even after a reboot it will remain disabled. Choosing "Stop" can be reversed simply by rebooting.

I have discovered that it is possible to cause W7 64 OR W7 32 to crash just be starting AH and then waiting in the lobby while you browse the internet. If the focus remains on AH it doesnt seem to crash... ever.

[Ardy123]

There appears to be numerous people (myself included) who have reported issues with AH on Vista x64 and win7 x64 setups. I suspect there is an issue with the game and x64 versions of windows. Some suspect its a driver issue, it could also be the way the game is interacting with the driver as other games don't suffer from the same (ROF doesn't for example).

here are some previous threads. (some of them by me)
http://bbs.hitechcreations.com/smf/index.php/topic,304138.0.html
http://bbs.hitechcreations.com/smf/index.php/topic,304714.0.html
http://bbs.hitechcreations.com/smf/index.php/topic,304714.0.html
http://bbs.hitechcreations.com/smf/index.php/topic,298989.0.html

Thats one of the challenges of PC games is that there is not one setup but almost an infinite number of different hardware/software combinations that some of which can lead to troubles.

[Coronado]

Takes a little time, but i googled all my running processes and "end" the ones that aren't critical.I usually run the game with 19 processes running,

[Belial]

Do you have to redo all the process turn-offs with every reboot?

[1701E]

Do you have to redo all the process turn-offs with every reboot?

If you simply "stop" them, yes.  To turn them off permanently (or until you go back and "enable" them) you need to turn them to "Disable" or "Manual", just watch what ya turn off.  I made the mistake of doing that to my Logitech Game Profiler, most frustrating thing ever when you can't get something to start.  Also there are some "Do Not Touch" ones, particularly "The ones you must not touch have RPC in the name." -Skuzzy