new patch made connection impossible

[BERN1]

i get the message about my firewall,I grant Aces hi access but still get the message.
I am cancelling my account <S>

[Tigger29]

Remove Aces High and then add it in again.  This is not a fault of Aces High, rather it is the fault of the firewall software you are using.  Personally, I think most software firewalls are redundant, as I would rather spend a few bucks (less than 20) on a router that provides firewall functions at the hardware level just so I won't run into these kinds of problems.  Most people already connect through a router anyway (many broadband modems *ARE* routers) and just don't know any better.

A little bit of basic research will fix all of your problems.

If you are truly leaving because of this, then don't let the door hit you on the way out.

[Airwolf]

Remove Aces High and then add it in again.  This is not a fault of Aces High, rather it is the fault of the firewall software you are using.  Personally, I think most software firewalls are redundant, as I would rather spend a few bucks (less than 20) on a router that provides firewall functions at the hardware level just so I won't run into these kinds of problems.  Most people already connect through a router anyway (many broadband modems *ARE* routers) and just don't know any better.

A little bit of basic research will fix all of your problems.

If you are truly leaving because of this, then don't let the door hit you on the way out.

I have un-installed AH and downloaded it 3 times without the firewall...Oh and thanks for your heart felt concern, "then don't let the door hit you on the way out"..That was quite helpful....

[gpwurzel]

He didnt mean uninstall AH and reinstall. He meant to remove the permissions to allow AH through the firewall, then put them back in. This needs to be done after every patch session. Rationale behind it is, the previous AH install was allowed past the firewall to connect to game. The NEW version generally doesn't pick up the previous permission, but they remain there. If you remove them, and reallow AH through the firewall, all should be well.


Wurzel

[Chalenge]

Software firewall = fail. Hardware firewall = FTW.

[gpwurzel]

Software firewall = fail. Hardware firewall = FTW.

QFT

Wurzel

[xcom]

The problem is definitely with the patch....

I disabled the windows firewall, added the ports to the router - again.
Training Arena works, other arenas don't!

This means its definitely a patch problem.

[The Fugitive]

The problem is definitely with the patch....

I disabled the windows firewall, added the ports to the router - again.
Training Arena works, other arenas don't!

This means its definitely a patch problem.

definitely a patch problem ....that hit only you? The 600-700 people playing last night seemed to get in/on ok.

[xcom]

I think other people also had problems... i've seen another post saying so.

I just checked and i see i get like 350 ping instead of the usual 200...
something most have been done by the patch, i was flying just a day before that.

[Lusche]

I think other people also had problems... i've seen another post saying so.

I just checked and i see i get like 350 ping instead of the usual 200...
something most have been done by the patch, i was flying just a day before that.

I was having connection troubles too... and they were completely unrelated to AH, but some laggy hops on the internet data route.  Pure coincidence.

[Tigger29]

I have un-installed AH and downloaded it 3 times without the firewall...Oh and thanks for your heart felt concern, "then don't let the door hit you on the way out"..That was quite helpful....

1> I'm not talking about downloading it without the firewall.  I'm talking about allowing it access through the firewall AFTER it is installed.  I'm also not talking about "windows firewall" so much as firewalls that other programs create (mcaffee, norton, firealarm, etc...) those are simply junk and cause nothing but problems, especially for those who don't understand how it all works.

2> You wanted sympathy?  Is that what this is about?  "Oh whoa is me... please pity me... I can't connect... I am threatening my $15/month for HiTech to fix something that is ABSOLUTELY NOT THEIR FAULT!  Wah Wah..."  Sorry you won't get that from me.  If you want to quit.. then quit..  if you don't then don't threaten it.  You can't try to bluff and then refuse to show your hand when called on it.  All that does is lose you respect.

[ImADot]

I have never had ANY trouble getting patches and updates, or running the game...EVER.  My router is my firewall, although the Windows firewall is set to allow aceshigh through.  Maybe you're not running it as administrator, or you have some odd anti-virus or third party software firewall, or some other windows security setting is causing problems.  Like was already said, the hundreds of other people flying around would indicate the issue is yours, not HTC's.  And I also agree if anyone is so quick to blame HTC for something that seems to be a local issue and threatens to cancel their subscription, then I also say "Buh-bye, we really don't need you".  HTC has some of the best tech support around, if you haven't even made an attempt to get their help, then again..."Buh-bye".

[The Fugitive]

I think other people also had problems... i've seen another post saying so.

I just checked and i see i get like 350 ping instead of the usual 200...
something most have been done by the patch, i was flying just a day before that.

even so, it's much more likely that your connection just got bad. A heavy rain storm can cause trouble in hops down the line, and with a 200 ping my guess is you have plenty of hops that can get messed up. Don't panic. If you KNOW (this means you've tested everything you can on your computer and internet connection from your end) give it a day or so and it may clear up. If you can't wait, call your ISP and have them check it.

[xcom]

I think this post is getting abit out of topic...
Obviously i didnt post this thread but i am also having trouble, and no i cant wait because i also think AH is great 

Im just looking to find the problem before i contact my ISP as it will be difficult explaining the problem without pinpointing the source.
maybe i did something wrong with my router?

I did port forwarding to these ports -
2000-7000(seen these ports on some other thread)
On both UDP and TCP.
ports are forwarded to my PC IP address which is given by the DHCP of the router.

i have no 3rd party firewall, the only firewall is the windows firewall which is disabled for these tests.
Also i don't beleive its a permission issue as im the administrator on my PC and its windows XP which rules out the UAC problems.

I much appriciate any help!
Thanks

[The Fugitive]

It sounds like your end is ok, the next step is to run the pingplotter program to the game servers. Have it ping every second for about 10 minutes and post the results. This will tell us if your getting out of your router ok and if so where the issue might be starting.