This is the email they sent to the customers:
Important Updates to your AT&T Internet
Terms of Service
Dear AT&T Internet Service Customer:
We are updating the AT&T High Speed Internet Terms of Service. We are making these changes to provide greater clarity around the terms of your service and to help us deliver a consistent, high-quality service experience for all of our customers.
We’ve reinforced this notice with additional links providing answers to frequently asked questions. Of course, we are ready and available to answer any questions you may have and to discuss individual account needs or concerns.
Here's a summary of the updates:
• Introduction Revision: We have added email as a separate service because
we now offer customers without our high speed Internet service the ability to have
an att.net email.
• Changes to this Agreement: We have changed the acceptance provision so that
you are now deemed to have accepted the changes to the agreement after the
30 day notice has passed, rather than immediately after receipt.
• AT&T High Speed Internet Service: We have moved the speed tiers to a link
within the agreement,
www.att.com/speedtiers for easy reference.
• Service Availability: We have added language to clarify that service is not
available in all areas, and may not be available at certain speeds (or at all) at
some locations.
• Service/Site Changes: We have added language stating that AT&T may need to
modify or discontinue your service, either temporarily or permanently.
• Conversion from DSL to U-verse High Speed Internet: We have added
language to this agreement that will allow us to convert customers from our DSL
network to the AT&T U-verse High Speed network, where available.
• Usage: We've added a link at
www.att.com/internet-usage where customers can
go to get information about AT&T's data usage policy and managing their data
usage.
• Dial-up Access Options and Toll Charges: We have added language to clarify
specific charges that may be incurred. Such charges are your responsibility to pay.
• Collection Agency Fees: We have added language that you are responsible for
paying collection agency fees AT&T incurs when recovering any money owed to us.
• Email and Termination or Cancellation of Service: We have added language
explaining that you will keep your email address if you choose to terminate service.
• Abusive Treatment: We have added language that allows AT&T to terminate the
service of customers who repeatedly harass or abuse our employees.
• Equipment & Software: We have added language to address U-verse equipment
that is not owned by the customer, and needs to be returned after termination of
service.
• Restrictions on Use & Network Management: We have added language
to make clear that the AT&T Acceptable Use Policy is incorporated into the terms
of service. Also, to protect our network from harm and to help us ensure a high
quality Internet experience for all of our customers, we have added language
about reasonable network management practices that AT&T may adopt. We will
provide you with advance notice and details if we implement new network
management practices that directly impact your service.
• Content: We have added language about mobile data charges for forwarding
content from the att.net web site to a mobile device.
We encourage you to review the revised terms and acceptable use policy. Please visit:
•
www.att.com/tos2011 •
www.corp.att.com/aup Please note, that by continuing to use the Service, you are agreeing to the terms and conditions set forth in the Terms of Service document.
Visit our online support site at
www.att.com/tos2011-faq for a list of Frequently Asked Questions.
Thank you for being an AT&T Internet member. We are happy to have you as part of our online community and look forward to continuing to serve your Internet needs.
Sincerely,
Your AT&T Internet Service Customer Care Team
