What to say to my ISP?

[xcom]

Hi,

I have problems of slow reaction online, i mean when i click on "roster" for example it takes about 15 secs for it to open... same goes for changing bases and getting into the hanger.

Ping plotter shows 23 hops, about 200 ping. 100% packet loss through all the hops.

I understand that i should tell my ISP to open ports 2000-6000, I will ask for that.
Also i understood that i am behind some kind of checkpoint security and therefore probebly getting these connection problems... my ISP suggested to give me another hop through his switches/routers that will open outside connection but to a diffrent IP, will this resolve the issue at hand here? or should i just ask to be moved to be moved to a less secured connection through the main IP?

Thanks in advance!

[Tigger29]

That sounds like incredibly strange behavior for an ISP.  Who exactly *IS* your ISP?  Where are you located?

[The Fugitive]

...and if your getting 100% packet lose thru ALL of the hops that means your computer is the first place to start as its the first hop. Post a picture of what pingplotter looks like.

[xcom]

Well my ISP is a buisness ISP so he deals directly with customers requirements and not like the regular ISP enterprises.

Pingplotter:

[fuzeman]

Hi,

I have problems of slow reaction online, i mean when i click on "roster" for example it takes about 15 secs for it to open... same goes for changing bases and getting into the hanger.

Ping plotter shows 23 hops, about 200 ping. 100% packet loss through all the hops.

I understand that i should tell my ISP to open ports 2000-6000, I will ask for that.
Also i understood that i am behind some kind of checkpoint security and therefore probebly getting these connection problems... my ISP suggested to give me another hop through his switches/routers that will open outside connection but to a diffrent IP, will this resolve the issue at hand here? or should i just ask to be moved to be moved to a less secured connection through the main IP?

Thanks in advance!

Outdated information. From Skuzzy's post : http://bbs.hitechcreations.com/smf/index.php/topic,68316.0.html

In this post, I will try to give you helpful information on how to interpret your connection to the various servers that HiTech Creations deploys.

First, the server IP addresses, to be used for traces/ping plots.

Axis vs Allies, Dueling, Early, Mid, Late War Blue: 206.16.60.39
All WW1 Dogfight Arenas, Training, Late War Orange, Late War Off Hours, Titanic Tuesday: 206.16.60.41
Special Events: 206.16.60.38

The current port range for all arenas in Aces High is 2000-7000, inclusive, for UDP and TCP.  Aces High will use a random subset of those ports for all online play.

[xcom]

Hey,

I also did a trace to the main arenas -


seems like at the last hop i can see 3% packet loss instead of 100% out of every hop.

[fuzeman]

Generally speaking, once you have some packet loss, results from hops after that are not that accurate. I believe some wise sage has said that.
[ .41 was a main arena. ]

[xcom]

BUMP....

I'm not getting any assistance from HTC on this problem... so far my account is getting billed but I am unable to play online... what am i paying for exactly???
I would like to know exactly what to say to the ISP so this problem can be resolved if this is actualy an ISP problem.

[The Fugitive]

Did you call them? Their phone number is on the main page. As to "why" HTC has to help you talk to your ISP, I think you may have a problem there. Your ISP is YOUR problem. If you need more info to relay to your ISP CALLing HTC may work better, ans faster.

[xcom]

I have no trouble playing other online simulators... with servers all over the world.
This is the only simulator I am having trouble with! and this is also the only simulator i pay for online gaming, thats quite annoying.

Therefore this issue should be solved or atleast be researched and directed to some resoulotion by HTC as I'm a paying customer!
I also sent an Email to HTC about this problem and the only response i got is that there are no refunds.

[The Fugitive]

That is because they do not control the internet. With hundreds of people playing at this minute it seems as if their equipment is working fine. Your ping shows a terrible connection, which there really is nothing they can work on. Either your computers doesn't have the ports open, your firewall, your router or modem doesn't have the ports open, or your ISP is blocking the connection. None of which HTC has any control over. The sticky at the top of the thread about connections has all the info you need to connect.

Did you Read this thread?

[Tigger29]

If it bothers you that you're paying for a service you can't use, then cancel you account.

Once you get things sorted out with your ISP you can always start a new account.

[LThunderpocket]

that they suck

[Skuzzy]

I have no idea what you want to hear.  We have no control over local or Internet related connection issues.  You have already gone through what I would have suggested and you seem to have found it to be either local, or with your ISP.  At this point, there is nothing we (HTC) can do.

You need to provide all of this to your ISP and have them look into it.

[guncrasher]

just throwing it out there.  business isp, you sure there isnt a firewall somewhere blocking you?

semp