Hey Skuzz, (Comcast reply)

[jocrp6]

   You don't think my ole WRT54G is doing this?  I just use the wireless part of it for my IP Camera.  But i do have 2 questions,  If I un-hook my router will (DYNS 3rd party software) be able to keep up with my rolling IP Address?   And I don't have my router secure  (I was scared it would effect my camera)  It took me a long time to get it working, and it's been a while and I can't even remember how to get in my router!   It has to be (ADD)  lol.

Dear Mr. Carpenter,

Thank you for contacting the Comcast Office of Rick Germano, Senior Vice
President of Customer Operations. My name is Nancy and I appreciate you
giving me an opportunity to assist you.

Mr. Carpenter, I understand your frustration in experiencing packet
loss. I too would be bothered if this happened to me. I sincerely
apologize that this has occurred.  We thank you for bringing this matter
to our attention.

Comcast values your feedback so we can strive to make advancement in our
training, expectations and quality. We like to hear about what?s working
and what isn't as we want to contribute to solutions, not be the cause
of problems. We need to hear about any unsatisfactory situations to
correct them and enhance our level of customer service and knowing what
is important to our customer is something which we take very seriously.

Mr. Carpenter, I have ran some diagnostic tests on your modem and could
not find any issues with it. There was no packet loss found :
50 packets transmitted, 50 packets received, 0% packet loss, time
2617.91 ms
rtt min/avg/max = 49.69/52.36/89.10 ms

May I suggest that you directly connect your game to the modem and
bypass the router for a couple of days and see if you notice a
difference.

We very much appreciate your business and I hope that you will allow us
to work to restore your confidence in Comcast. If you have any other
questions or concerns please do not hesitate to contact us and we will
address those concerns immediately.

Thank you for choosing Comcast Mr. Carpenter, your opinion and business
mean a great deal to us.

Sincerely,

Nancy Kelly
The Office of Rick Germano
Comcast

[ebfd11]

I think this is what Comcast is doing to ya....

[ImADot]

I had a WRT54G router hooked up to my comcast cable modem for years.  A few months ago, I was frustrated in the evenings when my "16Mbps service" would dip down into the low single digits.  After doing everything I could think of, I plugged my computer directly to the modem and got 18-24Mbps.  I went out and bought a new router.  As I type this, I ran a test and get 55ms ping, 16.1Mbps up and 3.6 Mbps down.

[The Fugitive]

Personal routers, go bad, and sometimes very quickly. I had one Dlink last 3 months!. Linksys are the ones I stick with now. Most last 12-18 months.

[AAJagerX]

If it does turn out that it's your router that's causing the issues, I highly recommend the Cisco/Linksys E4200.  We had to replace our old Belkin router when the transmitter failed and went with this one.  It's a bit on the pricey side for a home router ($159.99 at amazon), but performance wise it's great.  The user interface is well laid out, and has some good diagnostic tools built in.  Also, it looks flippin sweet!

[BaldEagl]

Wow.  2617.91 ms is horrific.  I've had a WRT54G running 24/7 for almost 9 years now secure and I connect to the game at typically under 50 ms and DL at over 400 mb/s on a clear server (more typically just under 200 mb/s) on 12 Gb Comcast service.  I still don't like Comcast but that's more about their raising prices every other month than the service I receive.

[clerick]

I used to work Comcast HSD support and would see router issues all the time.  As a matter of fact most issues were router related (though the customers never liked hearing that). 

I would assume that you have set proper security but, just in case, take a look at the routing table and see what's connected to your router.  I once had a customer do that over the phone and he discovered that a neighbor had been stealing his connection with, at the time, THREE computers! So, instead of his two computers, he had five or more.  We were pretty sure that this person was doing some very heavy downloading since the speed tests before hand were barely a tenth of the speeds after he kicked them off. It was frustrating from a service quality standpoint but also from a potential liability standpoint.  Back when they were cracking down on piracy they were sending out letters to subscribers whose IP addresses were logged as downloading pirated files. Didn't matter if it was you or your neighbor stealing bandwidth.  On the more extreme side there was a guy locally who was just busted for sending child porn and threatening letters to VP Biden from his neighbors WiFi.

Good luck!

[mbailey]

I think this is what Comcast is doing to ya....
(Image removed from quote.)

 

[Skuzzy]

Well, you got exactly what I said you would get.  First tier support tested your local connection and found it to be good.  Not surprising, as the problem is 4 hops into Comcasts network.

You have to get passed that first tier support person.  Even when you do get to someone who can properly diagnose the problem, there is a good chance not much will be done to correct the issue.

[Drano]

I've had Comcast for a couple of years now. At first I was having all sorts of trouble with the internet dropping out completely at random times. They did the same crap to me--had to be my router. Of course when the modem isn't showing any activity that would pretty much rule that out I'd think <g>. They sent a tech out. Was the same guy that did the install and I wasn't impressed with him. He did the usual stupid checks. Plugged in an instrument into the modem, said it was Ok, left and it was fine for a couple of days before messing up again. They sent him out again, same result. Finally they send out a guy with a clue and he gives me a new modem and I've literally been online every second since (knock on wood).

There seems to be a small army of clueless drones in every one of these places. They thankfully also seem to have a handful of techs that can actually do this.

[clerick]

There seems to be a small army of clueless drones in every one of these places. They thankfully also seem to have a handful of techs that can actually do this.

QFT