Author Topic: explorer.exe  (Read 1185 times)

Offline MaSonZ

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explorer.exe
« on: August 31, 2011, 11:18:39 AM »
was deleted from my brothers computer for no apparent reason.  he doesnt delete anything, and the day before it was deleted I ran a malwarebytes test and it found nothing, im ruling out a virus got to it.

how can i reinstall this, or better yet wipe his HD of JUST the OS and reinstall with windows 7? right now he has running Windows XP. it will boot to the desktop, it will load his background then a popup window will appear and say something to the effect of "explorer.exe is not present. please reinstall". i would rather not have him use my laptop much longer for the sake of keeping that fairly safe from his horrible browsing habits. if only the OS can be wiped, but all his photos and videos can be saved without backing them up to another drive (i have the room on mine if it needs to be done) I would like to go that route.

thoughts on how i could go about reinstalling Explorer.exe or wiping just his OS and starting fresh with windows 7?
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Offline gyrene81

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Re: explorer.exe
« Reply #1 on: August 31, 2011, 11:39:31 AM »
if you have a windows 7 disk, put it in the dvd drive, restart the system and then boot to the cd...follow the prompts.
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Offline MaSonZ

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Re: explorer.exe
« Reply #2 on: August 31, 2011, 11:40:03 AM »
if you have a windows 7 disk, put it in the dvd drive, restart the system and then boot to the cd...follow the prompts.
the theory is it should override Windows XP?
"Only the dead have seen the end of war" - Plato
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Offline gpwurzel

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Re: explorer.exe
« Reply #3 on: August 31, 2011, 12:03:20 PM »
Yep, cant upgrade from xp to w7, just follow the prompts and you'll be fine.

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Offline Bizman

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Re: explorer.exe
« Reply #4 on: August 31, 2011, 01:31:22 PM »
Of course nothing cleans a computer better than a clean installation of the OS. If in doubt, a zero fill or some other wiping method will destroy any nasties that might self-recover from a normally formatted disk. There are some things you might want to try, though, if you'd like to check for some files to save through the original OS.

If you have the XP installing CD or the Recovery Console installed, you could also either run chkdsk /r, extract/expand explorer.exe or do a full repair install. I'd try with chkdsk first and if it wouldn't do the trick, do a repair install. You never know if there's some other file missing, too.

You also said you had run Anti-Malware the previous day with no finds. That doesn't mean you couldn't have a nasty MBR virus or rootkit in your computer, in which case all the above is in vain. So the very first thing to do would be running a rootkit finding virus scan from a CD. I have used F-Secure Rescue CD for that purpose with good results. Just make sure it can download updates, not all network cards are supported. It can also be updated with a USB stick.

There's also the possibility of bad sectors in the hard disk drive. Most manufacturers have testing programs for that, or you can get a collection of them on Ultimate Boot CD.

There's always a reason for a system file to disappear. IMHO it pays to find it out: Installing on a faulty disk can fail during the installation, making file rescue hard if not impossible. Installing on a heavily polluted disk without wiping can cause the new installation to be infected from the start.

Oh, and how can a computer be "clean" before shutting down and polluted the next startup? Here's an educated guess: One gets a piece of malicious code, which doesn't activate until the last seconds before shutdown. The antivirus program might already be down, and the code tries to infect an essential system file or driver like explorer, or the mouse/keyboard/display driver right before shutdown. If it succeeds, the virus code would act as a part of your running OS, making it impossible for your antivirus to eliminate or even find. The infectation has to happen in nanoseconds, among other possibilities of failure, which can lead to an unstable or non booting system.


Offline Easyscor

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Re: explorer.exe
« Reply #5 on: August 31, 2011, 07:20:40 PM »
Personally, I'd back up the files before doing anything; insurance.  :old:
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Offline cattb

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Re: explorer.exe
« Reply #6 on: August 31, 2011, 09:04:45 PM »
Personally, I'd back up the files before doing anything; insurance.  :old:
If you save any data (files, etc), make sure you virus scan the files before reinstalling them into a new OS. just my 1.5 cents
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Offline MaSonZ

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Re: explorer.exe
« Reply #7 on: August 31, 2011, 09:36:23 PM »
GGood point Catt, how do go about transferring them to my HDD? I don't feel like going through one by one (a few hundred files at the minimum between pictures and videos).  If I could very simply mass scan them and switch them over in one sweep I would much rather prefer that.
"Only the dead have seen the end of war" - Plato
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Offline icepac

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Re: explorer.exe
« Reply #8 on: August 31, 2011, 11:45:12 PM »
So it only starts at the command prompt?

Explorer is what gives you your desktop.

If the computer's graphical user interface is working, then explorer is working.

Now if you do have normal looking windows and am getting a message, it could be some virus action.

Offline MaSonZ

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Re: explorer.exe
« Reply #9 on: September 01, 2011, 10:16:57 AM »
So it only starts at the command prompt?

Explorer is what gives you your desktop.

If the computer's graphical user interface is working, then explorer is working.

Now if you do have normal looking windows and am getting a message, it could be some virus action.
it loads the desktop, but no icons. Assuming it is a viral action as it appears to be, get a new HDD or a used one that is still good and scan all the files with antivirus before transferring them im assuming?
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Offline BERN1

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Re: explorer.exe
« Reply #10 on: September 01, 2011, 10:33:52 AM »
restore point?

Offline Bizman

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Re: explorer.exe
« Reply #11 on: September 01, 2011, 10:40:00 AM »
This might be the dummiest question ever, but have you right-clicked on the Desktop, pointed to Arrange Icons By and clicked Show Desktop Icons?

Offline MaSonZ

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Re: explorer.exe
« Reply #12 on: September 01, 2011, 01:13:50 PM »
restore point?
This might be the dummiest question ever, but have you right-clicked on the Desktop, pointed to Arrange Icons By and clicked Show Desktop Icons?
No mouse curser...how would I do that?
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Offline icepac

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Re: explorer.exe
« Reply #13 on: September 01, 2011, 02:56:54 PM »
Wow......then you really have a working computer with "explorer.exe" not being loaded.

It might be possible to manually put explorer.exe where it belongs but it makes you wonder what deleted or renamed it and whether the culprit still exists within the system.

Explorer.exe should also exist in c:\windows\system32\dllcache so you might be able to start the machine in safe mode command prompt using f8 when windows boots and use the copy command to copy explorer.exe to the windows directory......if it is indeed missing.

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Offline Bino

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Re: explorer.exe
« Reply #14 on: September 01, 2011, 03:07:50 PM »
You cannot simply install Win 7 on top of Win XP and have it replace only the OS while leaving his files intact.  Sorry.

You might try a repair from the Win XP installation disk, by booting from that CD?  You *might* get lucky if you boot from the Win XP disk, select repair, and then run "chkdsk /r" on his drive?

...or you could wipe out all his user files by installing Win 7 with a full low-level disk format, and then just say "oops."  :devil

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