Riply, my quote about being called a moron was from the Apple site where I was trying to get help. It was not a reference to you. It was a commentary on the general attitude I run into when asking for help on Apple products.
Did you try using the knowledge base at apple.com? There's a huge amount of data available there starting from downloadable PDF user manuals, DIY hardware service instructions and user knowledge base.
Yes, I did try to find that data (good thing I had another computer avilable to use), but all the information I could find kept referring to a later version of the OS and all stated we needed to update the OS if it did not match the documentation. Which is another problem.
Oh puhleeze
if your host OS is porked it's not even close to a few clicks! You'll need to boot to a rescue partition or DVD and revert to an image that will wipe everything you did on the computer so far! Within parallels I can revert to an OS snapshot with 3 mouse clicks and the process takes a few seconds. All my data and applications are safe on the OSX side. Show me _any_ windows image restore that is as fast and easy as that.
Actually, since Windows XP SP3, or so, you can do an update/install of the OS and it will not lose any application installations or drivers. The only time it will wipe the installs out is if the registry is corrupted. If you can edit the registry, then a re-install of the OS does not have to wipe the applications installed. On a decent computer it takes about 15 to 20 minutes to do.
Want to tell me how to update the Apple OS when I do not have a login or password to the Apple site? Or how to find out what that login and password it is looking for? So far, her computer has been down for a week as it barely can boot. Cannot run any applications at all without locking up.
I am no fan of Microsoft, but they are looking better and better every day that passes by with a dead $2,500.00 computer.