Periods tend to come once a month. It's a good thing chicks don't have to deal with commas.
I’m "name removed" an individual with a professional demeanor and devoted diversified individual with a lot of experiences in management, customer service, sales, call center and an expert in computer software. I also have experiences in 10-key 8000 kph, short-hand, typing 65-85 wpm, filing, data entry, emailing, answering phone calls, faxing, major attention to detail and letter formatting. I’ve been in management for over 8 years and I have 15+ years in customer service. I’m professional, outgoing, well- prepared hardworking, loyal candidate for any position in customer service, inbound/outbound agent, clerical/ receptionist, sales, and/or management.
QUALIFICATIONS
I’m an expert in office skills such as faxing, emailing, delivering/ receiving messages, memos, cover letters, data entry, excel, PowerPoint, Microsoft Word Processor, 10-key, type 65-85 wpm, writes short-hand, PC and internet proficiency, and knowledgeable with other computer software. The retail environment I exceeded in customer service, able to learn quickly, motivated to keep teams driven / trained properly, and successful at reaching goals. I’m excellent with leadership skills, being dependable, ambitious, well above average skills in mentoring and overseeing coaching sales teams, strong organizational skills with observing attention to detail, ability to adapt to changes, influence others, diversified personality; value working with professional staff, and quantified management qualities. I’m also career-oriented, motivated individual seeking a challenging position where I can present my unique communication/ interpersonal skills to deliver customer service and management abilities in a retail/office/and call center environment.
Full-time Sales Associate
Answering incoming phone calls, engaging with customers, making payments for customers on their accounts, up selling on accessories, selling smart phones, opening/ closing the store, knowledgeable about the latest devices, customer service, exchanging warranties, helping customers’ with technical problems, having a clean atmosphere, researching information for customers, and protecting customers’ private information.
Inbound Customer Service Agent
Accepting inbound phone calls from customers placing orders for items from the catalogs, verifying customers information such as (addresses/ credit cards numbers/expiration dates) accepting social security numbers for pre-approved offers for the EZ Pay Plan (line of credit through Amerimark), checking inventory for customers inquiring about items and their status of availability, selling trial memberships to customers along with catalog coupons (receiving commission from these sells on a monthly basis), selling rewards programs to save customers on their orders in a year of shopping with the discount program, providing outstanding customer service, transferring customers to different departments and supervisors, checking the queue stats.
Department/Hiring Manager
Managing Dairy/ Meat Departments, assisting customers, assigning duties to associates, follow-up with associates on selected duties for completion, identifying weakness in associates completing one-on-one training/coaching, interviewing potential candidates for my department, zoning merchandise, merchandising, reducing shrinkage, prioritize daily workload, ordering products daily, printing labels, price changes, price overrides, daily usage of Gemini device, stocking/ cleaning sales floor, inventory every Monday/ inventory for the Meat Department on monthly basis, pulling out of dates, binning (login) merchandise into back room, usage of pallet jacks, changing bunkers (with new products), checking temperatures around the departments, attending management meetings, phone calls from customers about the product, completing associates evaluations, printing rollbacks, secured proper floor coverage, completing negative on-hands, count requests, need to counts, making sure associates practice safety, changing on-hand counts, picking merchandise, changing comac, knowing daily tmats (particular days/time frames), assigning lunch breaks, checking daily sales, customer service, talking with vendors about their products, knowing the top sellers departments, and completing daily paperwork.
Full-time Sales Associate
Assisting customers with their purchases, directing customers to different areas of the store, transferring calls to different departments, cash handling, completing transactions such as cash/credit/check payments on customers’ accounts, reducing shrinkage, secured proper floor coverage, cash, credit and checks for their purchases, assisting customers over the phone, keeping area clean and straighten, opening/ closing registers, and providing excellent customer service.
Full-time Senior Manager
Performing cash, credit, and checks transactions, assisting customers on their purchases for their pets, assisting customers over the phone, completing shipment, ordering supplies, knowledgeable about the merchandise, reducing shrinkage, secured proper floor coverage of employees, contacting other stores to locate merchandise, shipping merchandise to stores and customers, completing management paperwork, adjusting directions/ scheduling to meet the needs of the store, cash handling, keep store straighten, prioritize workload, identifying weakness of associates and completing one-on-one training/ coaching, making sure associates stay on top of their opening/ closing duties, figuring daily numbers/ goals, redesigning/ merchandising of main windows, dressing customers pets, opening/ closing the store, depositing money into company’s bank account, and customer service.
Full-time Assistant Manager
Selling expensive writing instruments, limited edition watches, special edition pieces, sunglasses, belts, small/ large leather goods, fragrance, refills for writing instruments, clientele clients, writing thank you notes, prioritize workload, writing personal letters to clients monthly, training associates about products, cash handling, selling products over the phone, proper floor coverage, adjusting directions/ scheduling to meet the needs of the store, learning extended information about the product, reducing shrinkage, merchandising, shipping merchandise to stores and clients, completing/ sending repairs out, ordering supplies, figuring daily/ weekly/monthly paperwork, strong interpersonal skills, sending out catalogs, polishing/ cleaning product, ranked the #1 sales person, produce over $100,000 in first year, conducted one- on-one training/ coaching, opening/ closing the store, networking with clients, achieving yearly/ monthly numbers, and top of the line customer service.
