Vox disco issue

[Ray77]

I've been getting vox disco issues for about 10 days now.   I push a vox button and everything freezes up.   Sometimes I can give my system the 3 finger salute and kill the game and restart.  Other times I can't get anything to work and need a power cycle....any suggestions?

System Information
------------------
Time of this report: 3/18/2013, 19:21:00
       Machine name: GANNICUS
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)
           Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
       System Model: To Be Filled By O.E.M.
               BIOS: BIOS Date: 10/31/12 21:41:41 Ver: 04.06.05
          Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
             Memory: 8192MB RAM
Available OS Memory: 8076MB RAM
          Page File: 2771MB used, 13377MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 7800 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6818)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6818&SUBSYS_25541458&REV_00
     Display Memory: 1714 MB
   Dedicated Memory: 2029 MB
      Shared Memory: 3781 MB
       Current Mode: 1920 x 1080 (32 bit) (59Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: S23B550
         Monitor Id: SAM0919
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1172 (English)
     Driver Version: 9.12.0.0
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail

-------------
Sound Devices
-------------
            Description: Speakers (Razer Megalodon)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: USB\VID_1532&PID_000E&REV_0001&MI_00
        Manufacturer ID: 65535
             Product ID: 65535
                   Type: WDM
            Driver Name: USBAUDIO.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/20/2010 23:23:47, 109696 bytes
            Other Files:
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: 1 - S23B550 (AMD High Definition Audio Device)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: AtihdW76.sys
         Driver Version: 7.12.0000.7712 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/6/2012 07:11:52, 96256 bytes
            Other Files:
        Driver Provider: Advanced Micro Devices
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (Razer Megalodon)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: USBAUDIO.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
          Date and Size: 11/20/2010 23:23:47, 109696 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

[Ray77]

This happens under both 2.29 and FMOD BETA TEST PATCH2

[Skuzzy]

Is there any reason why you need the HDMI (ATI) sound driver installed?  That driver is very problematic.

[Ray77]

Is there any reason why you need the HDMI (ATI) sound driver installed?  That driver is very problematic.

Truthfully, I don't know.   This computer is primarily used for this game only.   I'm not sure how the driver got installed.   I know how to disable drivers.   Could you tell me which driver to disable under manage?

[Skuzzy]

Truthfully, I don't know.   This computer is primarily used for this game only.   I'm not sure how the driver got installed.   I know how to disable drivers.   Could you tell me which driver to disable under manage?

That driver comes with the AMD/ATI video card driver.  If you do not chose a "custom" install, it will install it automatically.  I would remove the AMD/ATI drivers, then re-install, making sure to select a "custom" installation and not install the HDMI sound driver.

[Ray77]

That driver comes with the AMD/ATI video card driver.  If you do not chose a "custom" install, it will install it automatically.  I would remove the AMD/ATI drivers, then re-install, making sure to select a "custom" installation and not install the HDMI sound driver.

Thanks.   I'll give that a try.

[Ray77]

I removed the driver.   Seems like the disco happens more now.   I dug this out of the error logs:

Faulting application name: aceshigh.exe, version: 0.0.0.0, time stamp: 0x51193c4b
Faulting module name: WINMM.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba42
Exception code: 0xc0000005
Fault offset: 0x0000425e
Faulting process id: 0x390
Faulting application start time: 0x01ce24fbddf440c4
Faulting application path: C:\Hitech Creations\Aces High\aceshigh.exe
Faulting module path: C:\Windows\system32\WINMM.dll
Report Id: 42c51d15-90ef-11e2-94bf-bc5ff478bcb6

I think the problem started when I installed
FMOD BETA TEST PATCH2

But I get disco'd when I run the orig or the beta

[Ray77]

This is still an issue for me....when you get caught up.

[Skuzzy]

The crashing is happening within the WINMM.dll driver.  This is the Windows Multimedia driver.  This is a strong indicator there is something wrong within the audio system of your computer.  Usually it is a driver issue.

However, it can also be a USB bus issue, as you are using the USB bus for the sound system.  If the USB bus is resetting due to low power conditions (or any other reason), it could cause this.

Try using another USB port.  NOTE:  There usually is only two USB hubs in most computers, even though there may be a huge number of ports, they are sharing those internal USB hubs.  Figuring out which ports are on different hubs is trial and error, at best. 

[Ray77]

The crashing is happening within the WINMM.dll driver.  This is the Windows Multimedia driver.  This is a strong indicator there is something wrong within the audio system of your computer.  Usually it is a driver issue.

However, it can also be a USB bus issue, as you are using the USB bus for the sound system.  If the USB bus is resetting due to low power conditions (or any other reason), it could cause this.

Try using another USB port.  NOTE:  There usually is only two USB hubs in most computers, even though there may be a huge number of ports, they are sharing those internal USB hubs.  Figuring out which ports are on different hubs is trial and error, at best. 

Makes sense.   Maybe my controls, which are usb powered, and my headset which is usb powered are drawing from the same source.   I'll try juggling things around a bit.

[Ray77]

Moving the headphones to the box's front usb ports seemed to work last night.  Thank you