Game crashes to desktop

[101ABN]

Just bought a new machine and I have an issue with the game crashing to desktop. Once the AH screen goes away, I get the notification that the CPU usage is high. Here is my dxdiag information. Any help would be great! Thanks.

------------------
System Information
------------------
Time of this report: 5/8/2013, 07:29:00
       Machine name: FORSYTHEFAMILY
   Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130306-1502)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: h8-1534
               BIOS: v8.10
          Processor: AMD FX(tm)-6200 Six-Core Processor              (6 CPUs), ~3.8GHz
             Memory: 10240MB RAM
Available OS Memory: 10032MB RAM
          Page File: 1721MB used, 9781MB available
        Windows Dir: C:\windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.02.9200.16384 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 7570
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x675D)
           DAC type: Internal DAC(400MHz)
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_1002&DEV_675D&SUBSYS_90BD1B0A&REV_00
     Display Memory: 6788 MB
   Dedicated Memory: 2028 MB
      Shared Memory: 4759 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Dell S2440L(HDMI)
      Monitor Model: DELL S2440L
         Monitor Id: DELA08B
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1140 (English)
     Driver Version: 8.982.10.1800
        DDI Version: 11
     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.2
Graphics Preemption: DMA
 Compute Preemption: DMA
  Driver Attributes: Final Retail
   Driver Date/Size: 11/14/2012 17:44:08, 1112064 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71EE2-241D-11CF-CE7C-B7B0BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x675D
          SubSys ID: 0x90BD1B0A
        Revision ID: 0x0000
 Driver Strong Name: oem3.inf:cb0ae4141dbf8a7c:ati2mtag_NI:8.982.10.1800:pci\ven_1002&dev_675d&subsys_90bd1b0a
     Rank Of Driver: 00E00001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD  
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers / Headphones (IDT High Definition Audio CODEC)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C2AC8&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6429.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 10/24/2012 19:18:48, 543744 bytes
            Other Files:
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: AMD HDMI Output (AMD High Definition Audio Device)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: AtihdW86.sys
         Driver Version: 8.00.0000.8807 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 7/17/2012 21:59:12, 98472 bytes
            Other Files:
        Driver Provider: Advanced Micro Devices
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Digital Output (S/PDIF) (IDT High Definition Audio CODEC)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C2AC8&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6429.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 10/24/2012 19:18:48, 543744 bytes
            Other Files:
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

[Skuzzy]

CPU usage should be high.  Is this computer using passive cooling for the CPU?  If so, HP may have included a safe guard to prevent the load on the CPU from being too high to keep it from burning up.

Just a thought, as I am not sure why any operating system would complain about CPU usage.

[gyrene81]

one thing that really bugs me about the big computer mfg's, the oddball ram configurations. and they never really get it right...

take the time to get rid of all the crap software, including the anti-virus that was loaded on it. make sure you're running the latest available drivers for everything.

did you happen to notice there isn't a real video card in that system? it's using the gpu that amd decided was a good idea to embed on their fx and apu processors. they are not really adequate for gaming, but they will work with some tweaking.

[Bizman]

Gyrene, could you please explain your comment about the video card: According to http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03639067&prodSeriesId=5330773 the picture of the HD7570 looks very much like a video card to me. I agree that it's not the most powerful, but it should beat any Intel circuit anytime. Plus the HP document says clearly that

Integrated graphics are not available on this motherboard.

Is there something I didn't understand correctly in the DxDiag information that tells the video card isn't a real one?

[gyrene81]

Gyrene, could you please explain your comment about the video card: According to http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03639067&prodSeriesId=5330773 the picture of the HD7570 looks very much like a video card to me. I agree that it's not the most powerful, but it should beat any Intel circuit anytime. Plus the HP document says clearly that  Is there something I didn't understand correctly in the DxDiag information that tells the video card isn't a real one?

thank you for pointing that out Bizman. i had searched on amd's website for the 7570, even under the oem and all i found was a spec sheet that didn't show 2gb of onboard memory. that lead me to believe the 7570 was an upgrade to the 7560 graphics chip used on some apu processors. so looking deeper, it appears the 7570 included by hp is a pc vendor graphics card.

http://www.amd.com/us/products/desktop/graphics/oem-solutions/Pages/commercial.aspx#/2

the first time i did a search that link never came up...

[Bizman]

Thanks Gyrene. Reading DxDiags or logs is not my strongest area. Instead I seem to be doing quite good in finding the right words for googling. For example this case opened up by simply making a search for "h8-1534" which gave the HP documentation among the top five. Actually I was looking for overexaggerations about the rig's gaming abilities... 

[morfiend]

CPU usage should be high.  Is this computer using passive cooling for the CPU?  If so, HP may have included a safe guard to prevent the load on the CPU from being too high to keep it from burning up.

Just a thought, as I am not sure why any operating system would complain about CPU usage.

 Skuzzy,

   It's been my experience that in most of these case where it's a CTD type disconnect that some background program has decided it's time to update or some such thing and as you know AH will shut down if resource are inadequate.

  I always try to tell players to shut down any AV,Itunes,etc programs when playing and to set the updates to manual or atleast to load on boot up. Although it seems many don't seem to reboot the comp often.... cant see wasting all that hydro for nothing myself!


  YMMV.

   

[Skuzzy]

True.  It is an HP computer so it is loaded with bloatware.

[101ABN]

True.  It is an HP computer so it is loaded with bloatware.

Yes it is.. I have a lot of crap I'm trying to disable (thanks Windows 8). Do you have the good link for the old FSAutostart? I tried to download it and install it on my old computer and it didn't work correctly. I know that program can tell me what stuff I can disable.

When it comes to the internal workings of a computer, I'm clueless!

[Bizman]

FS Autostart latest version on that name can be downloaded here: http://www.softpedia.com/get/Tweak/System-Tweak/FSAutoStart.shtml
The sequel of it is AlacrityPC, available here: http://sourceforge.net/projects/alacritypc/

The latter may work better in Win8, the former being from 2004.