I have a (computer illiterate) customer who uses a foot scanning program. The programmer doesn't yet support Windows 8, although their support people do their best with it, too.
Now, just a couple of days ago Win8 thought something was wrong and suggested a data saving reinstall thingy, whatever it might officially be called. So, the customer clicked OK, OK and OK several times after which she found out that Windows works fine but the program wouldn't start. After doing some research about what she might have done attempting to repair a blocked situation I noticed a saved Internet page on the desktop. Opened it and read: "The following applications have been removed during the latest update... " There was half a dozen items, among them Mozilla Firefox, Brother wireless printer and, you guessed it, the foot scanner. Fortunately only the program and its related services were removed, leaving the customer database intact. So we made an international call, opened the remote connection between here and there and let the guy reinstall and re-register the software. I have no idea how expensive service number calls abroad could be, but I certainly wouldn't make one from a coin operated phone booth.
