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Author Topic: Is the HTC WEB Site front end down?  (Read 5506 times)

Offline Skuzzy

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Re: Is the HTC WEB Site front end down?
« Reply #45 on: July 27, 2013, 06:38:38 AM »
It is not a regional problem.  It is AT&T and those ISP's that use AT&T as their transport (Mediacom, for example) that is the problem.  You need to complain to your ISP about this.

Here is one more test.  There is no WEB page at this IP address, but it is an active server and it is in the same Class C our WEB server is in.

Ping 70.85.193.17

I am will to bet, those of you who cannot reach our WEB and Wiki pages (70.85.193.18) can ping the above address.
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Offline Randy1

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Re: Is the HTC WEB Site front end down?
« Reply #46 on: July 27, 2013, 08:12:40 AM »
That pinged worked.  Have spent two hours on the phone with bellsouth.  This is not going well.
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Offline Wizard

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Re: Is the HTC WEB Site front end down?
« Reply #47 on: July 27, 2013, 09:02:31 AM »
Just FYI Skuzzy.  I am having the same problems described here from my AT&T phone.  Maybe you can duplicate the problem that way..

 :salute
« Last Edit: July 27, 2013, 09:06:48 AM by Wizard »
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Offline fuzeman

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Re: Is the HTC WEB Site front end down?
« Reply #48 on: July 27, 2013, 09:50:01 AM »
For me:
Target Name: 11.c1.5546.static.theplanet.c om
         IP: 70.85.193.17
  Date/Time: 7/27/2013 10:47:46 AM to 7/27/2013 10:47:59 AM

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 1    14  14 100.0   0   0   0   [-]
 2    14   0   0.0  11  18  13  [98.0.2.169]
 3    14   0   0.0  10  18  12  ae2-0.lncsnycd-rtr001.nyroc.rr.com [98.0.3.10]
 4    14   0   0.0  28  36  32  bundle-ether6.rochnyei-rtr000.nyroc.rr.com [98.0.3.3]
 5    14   0   0.0  26  33  29  ae-3-0.cr0.chi10.tbone.rr.com [66.109.6.72]
 6    14   0   0.0  25  29  26  ae-0-0.pr0.chi10.tbone.rr.com [66.109.6.153]
 7    14   0   0.0  25  28  26  tex-x.bbr01.eq01.chi01.networklayer.com [66.109.11.106]
 8    14   0   0.0  46  51  47  ae20.bbr01.eq01.dal03.network layer.com [173.192.18.136]
 9    14   0   0.0  46  50  47  po31.dsr02.dllstx3.networklay er.com [173.192.18.227]
10    14   0   0.0  46 195  58  po32.dsr02.dllstx5.networklay er.com [70.85.127.110]
11    14   0   0.0  47  54  49  11.c1.5546.static.theplanet.c om [70.85.193.17]

with expected results when tryiong to go to that page: 'IE cannot display the webpage.'


On a sidenote:  If I change my gameID to 'key' will the 'Fix Key' option help me?
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Offline Randy1

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Re: Is the HTC WEB Site front end down?
« Reply #49 on: July 27, 2013, 10:02:35 AM »
Quote from: Randy1 on July 27, 2013, 08:12:40 AM
That pinged worked.  Have spent two hours on the phone with bellsouth.  This is not going well.


I have now, after 3 hours on the phone with the enemy, been escalated for the third time in their words to the next higher group. My computer has been raped by them.  After the first tow hours I was escalated to a group that wanted to start over again.  I said no we are not doing that again.  Then they tried it.  Internet call by the way from some where.  They said at last we think we have a problem but I must wait for the next group to call.  This sucks big time.
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Offline Randy1

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Re: Is the HTC WEB Site front end down?
« Reply #50 on: July 27, 2013, 12:50:03 PM »
Quote from: Wizard on July 27, 2013, 09:02:31 AM
Just FYI Skuzzy.  I am having the same problems described here from my AT&T phone.  Maybe you can duplicate the problem that way..

 :salute

This may have saved the day.  I told the last bellsouth tech support that it was not working on the phones as well. That got their attention.
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Offline Mongoose

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Re: Is the HTC WEB Site front end down?
« Reply #51 on: July 27, 2013, 01:02:23 PM »
Quote from: Skuzzy on July 27, 2013, 06:38:38 AM
It is not a regional problem.  It is AT&T and those ISP's that use AT&T as their transport (Mediacom, for example) that is the problem.  You need to complain to your ISP about this.

  Is AT&T having a router problem, or are they blocking access to the web pages?  As an I.T. person, I am more than a little curious.

  BTY, I'm in California, on Cox.
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Offline Randy1

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Re: Is the HTC WEB Site front end down?
« Reply #52 on: July 27, 2013, 01:55:24 PM »
Quote from: Mongoose on July 27, 2013, 01:02:23 PM
  Is AT&T having a router problem, or are they blocking access to the web pages?  As an I.T. person, I am more than a little curious.

  BTY, I'm in California, on Cox.

The game still runs fine and so does the forum but the home HTC web page is down to At&T customers both through modems and cell phones
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Offline bustr

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Re: Is the HTC WEB Site front end down?
« Reply #53 on: July 27, 2013, 07:10:24 PM »
Is the AH front page being blocked by ATT for violent content by mistake or due to a customer complaint against the content?

This is where ATT blocks the AH front page address out of california:  dist1-vlan62.snfcca.sbcglobal.net [206.13.3.129]

When I ping 70.85.193.17 the path is not blocked from: dist1-vlan62


Tracing route to 11.c1.5546.static.theplanet.c om [70.85.193.17]
over a maximum of 30 hops:
  0  bustr-PC [192.168.1.2]
  1  192.168.1.1
  2  adsl-70-231-255-254.dsl.snfc21.sbcglobal.net [70.231.255.254]
  3  dist1-vlan62.snfcca.sbcglobal.net [206.13.3.129]
  4  bb1-10g2-0.snfcca.sbcglobal.net [216.102.176.224]
  5  gar23.sffca.ip.att.net [12.122.114.5]
  6  192.205.32.210
  7  ae-2-70.edge2.SanJose3.Level3.net [4.69.152.81]
  8  te2-5.bbr01.eq01.sjc01.networklayer.com [4.53.210.10]
  9  ae7.bbr02.eq01.sjc02.networkl ayer.com [173.192.18.165]
 10  ae0.bbr02.cs01.lax01.networkl ayer.com [173.192.18.151]
 11  ae7.bbr01.cs01.lax01.networkl ayer.com [173.192.18.166]
 12  ae19.bbr01.eq01.dal03.network layer.com [173.192.18.140]
 13  po31.dsr01.dllstx3.networklay er.com [173.192.18.225]
 14  po31.dsr01.dllstx5.networklay er.com [70.85.127.106]
 15  11.c1.5546.static.theplanet.c om [70.85.193.17]

Computing statistics for 375 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           bustr-PC [192.168.1.2]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1
                                0/ 100 =  0%   |
  2    7ms     0/ 100 =  0%     0/ 100 =  0%  adsl-70-231-255-254.dsl.snfc21.sbcglobal.net [70.231.255.25
                                0/ 100 =  0%   |
  3  ---     100/ 100 =100%   100/ 100 =100%  dist1-vlan62.snfcca.sbcglobal.net [206.13.3.129]
                                0/ 100 =  0%   |
  4    7ms     0/ 100 =  0%     0/ 100 =  0%  bb1-10g2-0.snfcca.sbcglobal.net [216.102.176.224]
                                0/ 100 =  0%   |
  5  ---     100/ 100 =100%   100/ 100 =100%  gar23.sffca.ip.att.net [12.122.114.5]
                                0/ 100 =  0%   |
  6   12ms     0/ 100 =  0%     0/ 100 =  0%  192.205.32.210
                                0/ 100 =  0%   |
  7   11ms     0/ 100 =  0%     0/ 100 =  0%  ae-2-70.edge2.SanJose3.Level3.net [4.69.152.81]
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%   100/ 100 =100%  te2-5.bbr01.eq01.sjc01.networklayer.com [4.53.210.10]
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%   100/ 100 =100%  ae7.bbr02.eq01.sjc02.networkl ayer.com [173.192.18.165]
                                0/ 100 =  0%   |
 10  ---     100/ 100 =100%   100/ 100 =100%  ae0.bbr02.cs01.lax01.networkl ayer.com [173.192.18.151]
                                0/ 100 =  0%   |
 11  ---     100/ 100 =100%   100/ 100 =100%  ae7.bbr01.cs01.lax01.networkl ayer.com [173.192.18.166]
                                0/ 100 =  0%   |
 12  ---     100/ 100 =100%   100/ 100 =100%  ae19.bbr01.eq01.dal03.network layer.com [173.192.18.140]
                                0/ 100 =  0%   |
 13  ---     100/ 100 =100%   100/ 100 =100%  po31.dsr01.dllstx3.networklay er.com [173.192.18.225]
                                0/ 100 =  0%   |
 14   54ms     0/ 100 =  0%     0/ 100 =  0%  po31.dsr01.dllstx5.networklay er.com [70.85.127.106]
                                0/ 100 =  0%   |
 15   55ms     0/ 100 =  0%     0/ 100 =  0%  11.c1.5546.static.theplanet.c om [70.85.193.17]

Trace complete.
 

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Offline Randy1

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Re: Is the HTC WEB Site front end down?
« Reply #54 on: July 28, 2013, 07:16:47 AM »
Skuzzy, HTC has no way of dealing with this?
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Offline The Fugitive

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Re: Is the HTC WEB Site front end down?
« Reply #55 on: July 28, 2013, 07:54:13 AM »
Quote from: Randy1 on July 28, 2013, 07:16:47 AM
Skuzzy, HTC has no way of dealing with this?

No because they have no control over the route your computer takes to get to their servers. It's like you driving from New York city to LA. Your asking LA to fix the all the bridges that are out between New York and LA.

The best they can do is put in a ticket (I think Skuzzy said earlier in the thread that he had) and then it is up to AT&T to find and fix the issue.

If YOU want to fix it yourself, I think there is a way to make a proxy setup where you can reroute your path away from the AT&T network. I'm not a hacker so I'm not real sure about it though. 
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Offline Randy1

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Re: Is the HTC WEB Site front end down?
« Reply #56 on: July 28, 2013, 09:19:17 AM »
I didn't know the Fugitive and Skuzzy were the same person.  How about that!
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Offline The Fugitive

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Re: Is the HTC WEB Site front end down?
« Reply #57 on: July 28, 2013, 12:45:59 PM »
Quote from: Randy1 on July 28, 2013, 09:19:17 AM
I didn't know the Fugitive and Skuzzy were the same person.  How about that!

No we are not, but I DID stay at a Hotel Express last night.   :D
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Offline Randy1

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Re: Is the HTC WEB Site front end down?
« Reply #58 on: July 28, 2013, 01:25:20 PM »
Quote from: The Fugitive on July 28, 2013, 12:45:59 PM
No we are not, but I DID stay at a Hotel Express last night.   :D

Good one. :)
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Offline FLS

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Re: Is the HTC WEB Site front end down?
« Reply #59 on: July 28, 2013, 01:40:21 PM »
Can the homepage be moved or copied at 70.85.193.17 which we can all get to?
« Last Edit: July 28, 2013, 01:49:43 PM by FLS »
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