Online games have squelch functions as a standard Bustr, they do not create this elitist community you suggest. They are there for the right reason, to allow the player to enjoy his gaming experience. Massively Multiplayer games as a rule went to this format long ago. There is no valid argument from a customer retention perspective against it. You are arguing a false premise. A new player using an a-h8les handle is going to assume that players reputation and will understand that very quickly. Persistent squelches are not used by all, and the new player will not exist in a vacuum. Your argument, and the reason to not have a persistent squelch, now has fallen apart. The new player will find out very quickly from the community what they have done, and will make that choice to stay with the name or not. I DID NOT say that anyone will remove that name from their list upon the a-h*le players' departure. Do not put words in my mouth please.
It is a very bad business decision that does more harm than good. A format such as this that says to the average customer...."you are worth less to us as a customer than than the a-h*le that wants to insult". I'm a big boy, I can handle it (I can dish it out if I choose as well, I just choose not too). One can also look to direct resources to other games that actually allow you to control the infants. That is really the root of the frustration on this matter. The a-h*le is seen as being more important as a customer for HTC with this format, whether intended or otherwise, that is the net effect. Not the best format, especially when faced with why it is done in the first place.