Yes, that's right. THE customer no service company. I just changed to the Uverse system and things were great until the latest winter storm hit. I could (and can) download a two-hour movie in about six minutes. After the snow hit us the pings into Southern Alabama started to go missing, and now the line is dead, then live, then dead. . . 100% packet loss on the first three hops, and of course the next-to-last hop also shows 100% loss.
Is this typical of Uverse? Or is there something I can tell the tech that will get my connection more reliable quickly? Or is it time to boot AT&T and get another service? Uverse router is Motorola NVG510.