Ping Plotter how-to

[Drane]

That could happen at any router from you to the servers.  You would need to run Ping Plotter, for a few minutes, to capture where that is happening.

Ran PingPlotter on 71.252.137.154.

[wayneman47]

Here's mine

[The Fugitive]

I am assuming all of you who have the same, or similar, traces for all three IP addresses, are also working just fine.

Yes Skuzzy, while mines not pretty, I CAN connect ok.

[Schen]

Correction I ran ping plotter again and on all the tests of

71.252.137.153
71.252.137.154


and now this.....

[wayneman47]

Here's an updated longer one of mine still unable to connect,may be forced to cancel my subscription if I am unable to connect.,runnin a trace on .151 now will add as soon as its done a 15 minute or better run.

[Skuzzy]

Ran PingPlotter on 71.252.137.154.

Your ISP is using Xo Communications as their Internet transport and it appears XO is having issues with congestion or other problems.

You would need to contact your ISP's Tier 2 support (not the first line of defense support which is not going to help at all) and notify them of the issue.  They will not confirm there is a problem, as it would mean they would be required to address it.  However, the problem may suddenly clear itself up after you notify them, unless XO is not able to correct the issue.

[Skuzzy]

Here's mine

Nothing appears to be wrong in your trace/Ping Plot.  If you are having problems connecting to the game, then it coul d be something local to your computer.  I am starting to suspect Kaspersky may have an update in the wild which is blocking some access, especially to the Early War arena.

[Skuzzy]

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Correction I ran ping plotter again and on all the tests of

71.252.137.153
71.252.137.154


and now this.....
(Image removed from quote.)

Those Ping Plots are looking normal now.  If you still cannot connect, what anti-xxx software are you using?

[Drane]

Your ISP is using Xo Communications as their Internet transport and it appears XO is having issues with congestion or other problems.

You would need to contact your ISP's Tier 2 support (not the first line of defense support which is not going to help at all) and notify them of the issue.  They will not confirm there is a problem, as it would mean they would be required to address it.  However, the problem may suddenly clear itself up after you notify them, unless XO is not able to correct the issue.

Thank you Skuzzy. My provider is Brighthouse. Will call them today.

[Rich46yo]

New game plan.

I need anyone and everyone to post up a trace route or Ping Plot to the following addresses.

71.252.137.149
71.252.137.151
71.252.137.153

Thank you for the help.

.149

.151

.153

Still cant get on LWA. The game freezes up when I try. Every other arena, and every other program, on the computer is fine.

[Skuzzy]

Where does it freeze up?

What anti-virus is installed on your computer?

[Rich46yo]

Where does it freeze up?

What anti-virus is installed on your computer?

Resetting my router solved it.

[Skuzzy]

Resetting my router solved it.

Good to hear.

[Schen]

Those Ping Plots are looking normal now.  If you still cannot connect, what anti-xxx software are you using?

still cant connect, im using trend micro as a antivirus software.... still not able to connect to the main arena,
currently talking with my tech support to hopefully refresh BGP tables.

[Skuzzy]

still cant connect, im using trend micro as a antivirus software.... still not able to connect to the main arena,
currently talking with my tech support to hopefully refresh BGP tables.

I assume you disable your anti-virus before running the game.