Rumor has it Hitech is busy building AH3. Why is he going to bother with whines about AH2?
Because if he doesn't listen to them here and in the game he could potentially lose MORE players.
In the old days you use to see HTC staff pop into the game now and then. They would "chat" for 10-15 minutes answering questions or just joining in with what ever trash talking was popular that week. Then they would go. During those "visits" I think many players looked at it like HTC "cared" about what was going on, after all they stopped in to check, they stopped in to play, they stopped in to "hang wit da boys".
Today that is one of the things that you rarely see much of. Sure we have Skuzzy stopping by the boards to bang the "ban hammer", and both him and Hitech throw a few "rule X" around but they are not as accessible as they once were. They have become the "corporation" instead of the guys who own/write/play the game along with everyone.
I don't think they added anything more to the game that came from those "chats", but the players felt like at least they listen. How many threads explode when talking about a bug, or something someone thought looked fishy. The 12 hour rule is a good example. Pages and pages of "whines" that ended up in a number of players getting PNGed and ultimately quitting. 2 minutes with a quick explanation, or link to a previous explanation and it would have been done.
I think bringing back that "hands on" type customer service, having better communication could go a long way in quelling "whines" I'm not saying they have to "cure" every whine, after all more than half of them are pretty stupid, but at least the players may feel like their opinions matter.