Samsung chat support sesion I had today

[hitech]

Chat InformationPlease wait for a Samsung Agent to respond.

Chat InformationYou are now chatting with 'Cavin'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Chat InformationYour Issue ID for this chat is LTK1125604242198X

Cavin: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Dale Addink: Hello I have a note 4 with water damage, the it apears all is working but the T-Mobil carrier. Do you have a repair department?

Cavin: Hi Dale.

Dale Addink: Greetings

Cavin: I am sorry to know that your device has been exposed to water damage./

Cavin: I would like to inform you that Samsung Warranty is valid for 12 months from the date of purchase of the device. However, the Warranty gets void if there is any physical or liquid damage on the device.

Dale Addink: I understand that, but do you have a repair department?

Cavin: Yes, If you wish, I can file a service request for you so that you can send the device to the repair center.

Dale Addink: Yes please.

Cavin: May I know the exact issue you are facing with the device?

Dale Addink: the T-mobile singnal strength shows a X.

Cavin: I am so sorry for the inconvenience caused to you with the signal bars.

Cavin: I will do my best to help you.

Cavin: May I ask you a few questions in order to understand the issue better?

Dale Addink: Sure.

Cavin: Have you performed any troubleshooting steps before contacting us?

Dale Addink: Yes I sent it to a local repair place, they could not repair it.

Dale Addink: Also did all the posible change sims pulled battery exctera.

Cavin: Is the device repaired at local service center?

Dale Addink: They could not repair it.

Dale Addink: Am I talking to a computer/

Cavin: No, Dale.

Cavin: I am a human.

Cavin: I would like to inform you that as it is a liquid damage, it would be a paid service.

Dale Addink: I understand that, we talked about that the first thing.

Cavin: I request you to contact our voice support team so that they will be helping you with the repair cost.

Dale Addink: Please issue me a repair rma and email me the instructions.

Cavin: Shall I file a refrence ticket to contact our voice support team?

Dale Addink: Or give me a phone number to call

Cavin: Yes, shall I file a reference ticket?

Dale Addink: YES!

Cavin: Could you please provide me with the below information to setup service ticket?

Cavin: First Name:     

Cavin: Last Name:     

Cavin: Tel NO. Home:     

Cavin: Tel NO. Office:     

Cavin: E-Mail Address:     

Cavin: Mailing Address:     

Cavin: Zip code : 

Dale Addink: Dale

Dale Addink: Addink

Dale Addink:  ***

Dale Addink: N/A

Dale Addink:  ***

Dale Addink:  ***

Dale Addink: Keller TX, 76248

Cavin: Thank you for all the information Dale.

Cavin: May I have five minutes to file a reference ticket?

Dale Addink: YEs.

Cavin: Thank you Dale.

Cavin: Thank you for your patience.

Cavin: I have filed a reference ticket for you.

Cavin: The ticket ID is  **********.

Cavin: You can contact our voice support at 1-888-987-4357, Mon-Fri: 7 AM - 2 AM (CST), Sat: 9 AM - 10 PM (CST).

Dale Addink: Thanks

Cavin: You're welcome. Is there anything else I can assist you with?

Dale Addink: No

HiTech

[PR3D4TOR]

Amazing... 

[Mar]

I'll have what they're smokin.

[APDrone]

I kept expecting to see..

" I'm sorry, Dale. I'm afraid I can't do that. "

 

[DubiousKB]

All your support calls are belong to us..... 

[Zoney]

Dale, thank you for providing customer service to us that play Aces High that is the exact opposite of all that.

[PR3D4TOR]

Should have ended: "Dale Addink: If this is a Turing test, you failed."

[FLOOB]

Wait.

So you don't have an iphone?

[hgtonyvi]

I don't see the problem with the chat rep. He was just trying to help. Am I missing the part where dale got mad?

[Randy1]

Had, note I said had, a Samsung dishwasher that broke every 8 months.  I think it was Cavin at Samsung i dealt with.  Same, same.

[zack1234]

If I were getting paid minimum wage I would not give a dogs spud as well.

I have to get RMA's for our $350k X Ray machines, from our suppliers in the States, I might as well speak to a Mongolian for the response we get.

Its comedy gold.

Samsung invented the Brewster

[hitech]

Wait.

So you don't have an iphone?

The note 4 is my wife's.

This is my phone.



Yes I'm serious, I love the phone.

HiTech

[eagl]

It looks to me like even if it is a real person on that support chat, they're using a bot to pull keywords and suggest where to go on their troubleshooting tree.  It may as well be a bot since they're just using keywords.

Look at the "I am sorry..." lines.  Straightforward rephrasing from a lookup, with a sympathy hook.  Classic giveaway, learned those tricks over 22 yrs ago.

[eagl]

I'm sorry for your I love my phone.

Our warranty is 12 months but is specifically voided by broken techshout links./]

I request you to tell me more about your serious wife./]

I am sorry for the inconvenience caused by for wife's loves the phone./]

[Gman]

I agree with Eagl, if that was indeed a human, something anyone could have doubts about - HT obviously as well as the robotic responses prompted that question in less than probably 60 seconds of interacting - he has to be either ESL or third language perhaps, or as Eagl said, just having some program pick key words which give him single click full sentence responses to save time.