Comcast provided a yellow cable that I believe is a cat-7. I replaced it with a cat-5 that I have. Problem solved.
Bellator, glad you got it fixed and working to your liking
but in reference to the yellow cable from Comcast, it more than likely was just a bad patch cable, when I was on Comcast ( and 1 of my Daughter's is now, down in FL ) all they sent out was yellow cat-5 patch cables (my Daughter just recently got one in the past 3 months )
as for the difference in cat5 vs cat7, that information is easily found through google if you want to read up on it
I have our house in NC wired with Cat-7 STP wiring ( STP = shielded twisted pairs ) where as cat-5 & cat-5e, cat-6 & cat-6e are UTP ( unshielded twisted pairs ), the shielded cat-7 cuts down on noise interference / EMI -> electro magnetic interference... stuff like electrical wiring in the home, televisions, radios, microwaves, telephones/cell phones etc...
the cat-7 wiring is a bit more expensive, but it also assures my home's 1 GBps throughput on my home network through out the house...
hope this reply is helpful
TC