Game crashes when joining an arena in AH3

[FGBullet]

Downloaded the beta last week. Unfortunately, the game crashes everytime I attempt to enter an arena and a box pops up stating "ahbeta.exe has stopped working."

I reverted back to an old driver for the video card and was able to enter an arena a few times. Tried to enter the next day and it started crashing again even though it still had the old driver installed.

I was already looking to get a better video card and installed a GTX 980 today. Loaded the game, crossed my fingers, clicked an arena and BOOM....you guessed it....game crashed.

I've tried disabling the soundcard and headset but it still crashes. Have no idea what to do now and would appreciate any help.

See dxdiag below

[FGBullet]

------------------
System Information
------------------
      Time of this report: 4/2/2016, 22:21:01
             Machine name: ADAMS-PC
         Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728)
                 Language: English (Regional Setting: English)
      System Manufacturer: System manufacturer
             System Model: System Product Name
                     BIOS: BIOS Date: 08/18/10 17:03:35 Ver: 10.06
                Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
                   Memory: 4096MB RAM
      Available OS Memory: 4096MB RAM
                Page File: 2760MB used, 5430MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.10586.0000 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GTX 980
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 980
           DAC type: Integrated RAMDAC
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_10DE&DEV_13C0&SUBSYS_85181043&REV_A1
     Display Memory: 6057 MB
   Dedicated Memory: 4009 MB
      Shared Memory: 2047 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: S27C230
         Monitor Id: SAM0A86
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HD15
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.5354 (English)
     Driver Version: 10.18.13.5354
        DDI Version: 12
     Feature Levels: 12.1,12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 2.0
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 7/13/2015 12:00:00 AM, 16009800 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71E3E-5080-11CF-1967-15A51CC2C735}
          Vendor ID: 0x10DE
          Device ID: 0x13C0
          SubSys ID: 0x85181043
        Revision ID: 0x00A1
 Driver Strong Name: oem19.inf:0f066de3ad09d9de:Section044:10.18.13.5354:pci\ven_10de&dev_13c0
     Rank Of Driver: 00D12001
        Video Accel:
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeVC1_D2010  DXVA2_ModeVC1_VLD  DXVA2_ModeH264_VLD_Stereo_Pro gressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoF GT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeMPEG4pt2_VLD_Simple  DXVA2_ModeMPEG4pt2_VLD_AdvSim ple_NoGMC 
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled
           MPO Caps: Not Supported
        MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
        MPO Formats: Not Supported

-------------
Sound Devices
-------------
            Description: Speakers (Sound Blaster Z)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_0011&SUBSYS_11020023&REV_1009
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: cthda.sys
         Driver Version: 6.00.0102.0032 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/17/2014 12:00:00 AM, 1065728 bytes
            Other Files:
        Driver Provider: CREATIVE
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Speakers (USB Audio Device)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: USB\VID_0D8C&PID_000C&REV_0100&MI_00
        Manufacturer ID: 65535
             Product ID: 65535
                   Type: WDM
            Driver Name: USBAUDIO.sys
         Driver Version: 10.00.10586.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 10/29/2015 12:00:00 AM, 131584 bytes
            Other Files:
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

[Easyscor]

It sounds to me like you've installed the AH2 settings. That's sure to crash it. I can't speak to your hardware.

[FGBullet]

Thanks, but I didn't transfer anything over from AH2.

[wil3ur]

try changing your shadow texture size in video settings before logging in, or your resolution.  Perhaps one of those two things is causing a conflict/crash

[FGBullet]

Thanks, changed video settings and resolution, still crashing.

[1stpar3]

This happens to me, almost every day. Usually it takes 2 or 3 times before I can get in any arena at all, including off-line. Some times opening in "administrator" works and others it just takes 3 or more attempts. I thought at first, maybe an files cache clean-up tool messed it up. So far, I haven't seen any change at all with it disabled. I have several squaddies that have same trouble, so pretty sure its not my system.

[1stpar3]

Thanks, changed video settings and resolution, still crashing.

Pretty sure that , that isn't the problem. I even get the exe. stopped working on that as well, although haven't had it happen recently.

[Bizman]

Did you properly wipe off your previous video card drivers before installing the new card? DDU is the tool for it: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

[Skuzzy]

Uhmm,...just noticed Windows 10. Microsoft did an update recently, to Windows 10 which broke many DirectX games.  I thought they only did it to the test groups, but it seems it might have made it into the wild.  Yes, they are aware of the problem as they were the ones who posted about it shortly after the release.

Not sure if that is what is going on here, but it sure seems to point to it.

[FGBullet]

Did you properly wipe off your previous video card drivers before installing the new card? DDU is the tool for it: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Thanks Biz. Yes, I did use DDU to wipe the video card drivers.

[FGBullet]

Uhmm,...just noticed Windows 10. Microsoft did an update recently, to Windows 10 which broke many DirectX games.  I thought they only did it to the test groups, but it seems it might have made it into the wild.  Yes, they are aware of the problem as they were the ones who posted about it shortly after the release.

Not sure if that is what is going on here, but it sure seems to point to it.

Hope they push a fix. Thanks Skuzzy

[wpeters]

I am having the same problem... .exe stops as soon as it tries to load the game.

[wpeters]

This is the report I am getting from the event logs on my computer

Faulting application name: ahbeta.exe, version: 0.0.0.0, time stamp: 0x5707b7ee
Faulting module name: ahbeta.exe, version: 0.0.0.0, time stamp: 0x5707b7ee
Exception code: 0xc0000005
Fault offset: 0x0015b94e
Faulting process id: 0x1560
Faulting application start time: 0x01d191eb879213d8
Faulting application path: F:\Games\ahbeta.exe
Faulting module path: F:\Games\ahbeta.exe
Report Id: 933a9d47-183a-4cab-819b-1ec2c22b37b1
Faulting package full name:
Faulting package-relative application ID:

Details in Xml View
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2016-04-08T23:08:25.281749400Z" />
  <EventRecordID>11210</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Condor</Computer>
  <Security />
  </System>
- <EventData>
  <Data>ahbeta.exe</Data>
  <Data>0.0.0.0</Data>
  <Data>5707b7ee</Data>
  <Data>ahbeta.exe</Data>
  <Data>0.0.0.0</Data>
  <Data>5707b7ee</Data>
  <Data>c0000005</Data>
  <Data>0015b94e</Data>
  <Data>1560</Data>
  <Data>01d191eb879213d8</Data>
  <Data>F:\Games\ahbeta.exe</Data>
  <Data>F:\Games\ahbeta.exe</Data>
  <Data>933a9d47-183a-4cab-819b-1ec2c22b37b1</Data>
  <Data />
  <Data />
  </EventData>
  </Event>

[FOGOLD]

I have the exacty same problem since beta 16. Windows 10 reporting game as "incompatible".