keep getting screen freezes

[Skuzzy]

Not sure why I missed it before, but you might want to update the video card driver.

[Silent6]

my software update days I am running current version.

[Bizman]

my software update days I am running current version.

A third party software update program? If it automatically checks for updates for each and every device in your Device Manager, that alone can cause issues with online games. My system is very modest, yet it shows 73 lines in DevMgr. Checking for updates for each of them on a daily basis would be quite a hassle and totally unnecessary.

[Silent6]

hey the game needs to patch to 10 and my computer wont automaticaly download from in the game for some reason. I also cant get the download pop up window with the save option. Im not sure why it is doing this but I need some help.

[Skuzzy]

Are you running any anti-xxxx software on your computer?  It can interfere.  It can get so bad, youi would have to remove the game and reinstall it due to the mess it can cause.

What are you getting when the game tries to download the patch?  Does it download?  Does it fail when trying to patch?

[Silent6]

OK game patched to current version and now it's freezing as soon as I am in the tower in MA

[Silent6]

please help, this is really pissing me off.

------------------
System Information
------------------
Time of this report: 11/16/2016, 21:59:36
       Machine name: TEMPEST
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150316-1654)
           Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: X58A-UD3R
               BIOS: Award Modular BIOS v6.00PG
          Processor: Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz (8 CPUs), ~3.2GHz
             Memory: 22528MB RAM
Available OS Memory: 16384MB RAM
          Page File: 5740MB used, 27025MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 120 DPI (125 percent)
 System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 6900 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6718)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6718&SUBSYS_0B001002&REV_00
     Display Memory: 4095 MB
   Dedicated Memory: 2032 MB
      Shared Memory: 2063 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: SAMSUNG
         Monitor Id: SAM02A5
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1404 (English)
     Driver Version: 15.200.1062.1004
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 8/4/2015 01:28:34, 1445224 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71EE2-2458-11CF-CE76-0A2BBEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x6718
          SubSys ID: 0x0B001002
        Revision ID: 0x0000
 Driver Strong Name: oem47.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NICayman:15.200.1062.1004:pci\ven_1002&dev_6718
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (7- Corsair Vengeance 1500)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: USB\VID_1B1C&PID_0A03&REV_0100&MI_00
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: CAHS164.sys
         Driver Version: 7.00.0008.2150 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 6/16/2011 14:10:08, 1308160 bytes
            Other Files:
        Driver Provider: Corsair
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (7- Corsair Vengeance 1500)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: CAHS164.sys
         Driver Version: 7.00.0008.2150 (English)
      Driver Attributes: Final Retail
          Date and Size: 6/16/2011 14:10:08, 1308160 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: G9x Laser Mouse
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC066
        FF Driver: n/a

      Device Name: G9x Laser Mouse
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC066
        FF Driver: n/a

      Device Name: G9x Laser Mouse
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC066
        FF Driver: n/a

      Device Name: G19 Gaming Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC228
        FF Driver: n/a

      Device Name: G19 Gaming Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC228
        FF Driver: n/a

      Device Name: G19 Gaming Keyboard (Macro interface)
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC229
        FF Driver: n/a

      Device Name: CH PRO THROTTLE USB
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x068E, 0x00F1
        FF Driver: n/a

      Device Name: CH PRO PEDALS USB
         Attached: 1
    Controller ID: 0x2
Vendor/Product ID: 0x068E, 0x00F2
        FF Driver: n/a

      Device Name: CH FIGHTERSTICK USB
         Attached: 1
    Controller ID: 0x1
Vendor/Product ID: 0x068E, 0x00F3
        FF Driver: n/a

      Device Name: Corsair Vengeance 1500
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1B1C, 0x0A03
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3A35
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC066
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC228
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC229
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC232
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC066
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC231
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

[Silent6]

This is weird but the game is running fine in DA, not sure why

[Bizman]

Your sound drivers are a bit old, check at Corsair for the latest software.

Also, your Page file looks quite big. How often do you reboot your system and what is your background processes count?

As for the DA, there's less stuff to be drawn. The DxDiag doesn't tell which version of the Radeon HD 6900 series you have. I have the 6970 and I have had to lower some settings. Also some maps and even some places on a single map seem to be more demanding than others.

[Skuzzy]

Which 6900 series video card is it?  I am running the exact same video driver on my 7950, in my home computer, and have no problems at all with the game.

Your page file is huge.  Should be around 1.5GB.  Also note, your computer has a very odd amount of system RAM.  22GB, but only 16GB available.  I find this odd.  Where is the other 6GB?  Where is it coming from?

You have a lot of stuff attached to USB Controller 0.  It could be overloaded.

[Silent6]

the ram was install last year and I just plugged in the chip in the slots man. I am getting very aggravated now. I may have to just cancel this game. as for my video card its a amd radeon 6900 series thats what it says on the catalyst. what do you mean by my page file being huge. I dont know if I should just quit playing this game because it seems like over the years theres always some roadkill to contend with or some new conflict with my system and your game. I am at a loss at this point

[Skuzzy]

Page file being huge normally indicates there is a lot of programs running in the background.

I asked about which video card as there are several in the 6900 series.  Some are very capable of running the game well (6970, 6990), others are not, without reducing the graphic settings (6950).  Then there is the 6930 which probably would not run the game well at all.

If the memory chips are mismatched, then you lose performance due to the memory controller not being able to interleave memory access which slows down the computer.  The controller will also revert timings to the slowest RAM chip/board and further decrease performance.

I understand the frustration.  Exacting every ounce of performance from computers can be an exasperating experience.

[Silent6]

How do you clean up what's running in the background then? My task manager doesn't have them listed under active programs

[BBP]

Try this. On your desk top find the logo for the game.
Right Click on it to open it.
Now click on properties.
Click on the compatibility tab at top.
You will see a box that's titled Compatibility MODE
check the box if it isn't already that says - Run this program in compatibility mode:
Below that is a drop down box that has the names of all the programs that run computers, Windows7, 10 and so on.
Make sure you have the correct one that runs your computer.
Click apply at the bottom, then see if it runs better.

Hope that helps.
Kimo

[The Fugitive]

How do you clean up what's running in the background then? My task manager doesn't have them listed under active programs

Cleaning up the backgrounds is a slow tedious process. Hit <control><alt><delete> to open the task manager, and click the "processes" tab at the top. Once that window is open in the bottom left it will tell you how many processes you have running. Less is better.

Shutting down services shuts down the processes (click the tab at the top for services). Using a site like http://www.blackviper.com/ to compare what you have running and seeing if you need it running or can stop it.