AH Wont oppen after last update.

[tuba515]

I get this message after clicking the main Icon       Initiation failed with -9 mainWLD_FAILD-1

[100Coogn]

They are working on the problem at this very moment.

Coogan

[8thJinx]

Can't get game to load.

[morfiend]

You may need to launch DX9 version until the DX11 is repaired.

  AS I understand it it is being addressed ATM.



   
   

[Dobs]

Wonder what the issue is for some? Flew only DX11 last night with no issues.... just fired up the game in DX 11 no issues.

[Skuzzy]

It was Patch 11, which broke the DX11 version of the game.  You could run DX9, but many run DX11.

To fix it we created a special patch which corrected the error (and a couple of actual game errors) and brought the patch level to 12.

It was not one of our best days.

[Blooz]

Game locks up on my system after a short time online.

------------------
System Information
------------------
      Time of this report: 12/2/2016, 13:56:38
             Machine name: LINUS
               Machine Id: {6E8C36E2-0D8C-4D6A-B912-F521010DA8C6}
         Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.16 1102-0100)
                 Language: English (Regional Setting: English)
      System Manufacturer: MSI
             System Model: MS-7817
                     BIOS: BIOS Date: 07/22/14 09:35:23 Ver: V6.6B0
                Processor: Intel(R) Core(TM) i3-4150 CPU @ 3.50GHz (4 CPUs), ~3.5GHz
                   Memory: 8192MB RAM
      Available OS Memory: 8006MB RAM
                Page File: 1914MB used, 22091MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.14393.0000 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon R9 200 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6810)
           DAC type: Internal DAC(400MHz)
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_1002&DEV_6810&SUBSYS_30331462&REV_00
      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
     Display Memory: 6032 MB
   Dedicated Memory: 2029 MB
      Shared Memory: 4003 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: S220HQL
         Monitor Id: ACR0347
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HD15
        Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0307259.inf_amd64_e75a0a5e82450920\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0307259.inf_amd64_e75a0a5e82450920\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0307259.inf_amd64_e75a0a5e82450920\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0307259.inf_amd64_e75a0a5e82450920\amdxc64.dll
Driver File Version: 21.19.0137.0001 (English)
     Driver Version: 21.19.137.1
        DDI Version: 12
     Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
       Driver Model: WDDM 2.1
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 9/15/2016 7:00:00 PM, 1594768 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-2B50-11CF-D377-BA10BCC2D835}
          Vendor ID: 0x1002
          Device ID: 0x6810
          SubSys ID: 0x30331462
        Revision ID: 0x0000
 Driver Strong Name: oem10.inf:cb0ae4140a32e68b:ati2mtag_R575DS:21.19.137.1:pci\ven_1002&dev_6810&rev_00
     Rank Of Driver: 00D12000
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Pro gressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoF GT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSim ple_NoGMC  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled
           MPO Caps: Not Supported
        MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
        MPO Formats: Not Supported

          Card name: Intel(R) HD Graphics 4400
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
           DAC type: Internal
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_8086&DEV_041E&SUBSYS_78171462&REV_06
      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
     Display Memory: 2160 MB
   Dedicated Memory: 112 MB
      Shared Memory: 2048 MB
       Current Mode: Unknown
        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver File Version: 20.19.0015.4531 (English)
     Driver Version: 20.19.15.4531
        DDI Version: 12
     Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
       Driver Model: WDDM 2.0
Graphics Preemption: Primitive
 Compute Preemption: Thread group
           Miracast: Not Supported by WiFi driver
Hybrid Graphics GPU: Integrated
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 9/28/2016 7:00:00 PM, 39862848 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: Unknown
          Vendor ID: 0x8086
          Device ID: 0x041E
          SubSys ID: 0x78171462
        Revision ID: 0x0006
 Driver Strong Name: oem24.inf:5f63e534de6d969a:iHSWD_w10:20.19.15.4531:pci\ven_8086&dev_041e
     Rank Of Driver: 00D12001
        Video Accel: Unknown
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeVC1_D2010  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Pro gressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoF GT  DXVA2_ModeH264_VLD_Multiview_ NoFGT  DXVA2_ModeHEVC_VLD_Main 
      Deinterlace Caps: n/a
       D3D9 Overlay: Unknown
            DXVA-HD: Unknown
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled
           MPO Caps: Not Supported
        MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
        MPO Formats: Not Supported

[Blooz]

continued...

-------------
Sound Devices
-------------
            Description: Speakers (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1462D817&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7293 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 7/15/2014 12:00:00 AM, 4012632 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (Realtek High Definition Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7293 (English)
      Driver Attributes: Final Retail
          Date and Size: 7/15/2014 06:01:14, 4012632 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

---------------------
Video Capture Devices
Number of Devices: 0
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Mad Catz F.L.Y.5 Stick
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0738, 0x1302
        FF Driver: n/a

      Device Name: USB Keykoard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1C4F, 0x0002
        FF Driver: n/a

      Device Name: USB Keykoard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1C4F, 0x0002
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub (xHCI)
| Vendor/Product ID: 0x8086, 0x8C31
| Matching Device ID: USB\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 7/16/2016 06:41:55, 535904 bytes
|
+-+ USB Input Device
| | Vendor/Product ID: 0x192F, 0x0916
| | Location: Port_#0009.Hub_#0003
| | Matching Device ID: USB\Class_03&SubClass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 9/22/2016 04:51:54, 38400 bytes
| | Driver: hidclass.sys, 10/14/2016 22:55:50, 156672 bytes
| | Driver: hidparse.sys, 9/22/2016 04:51:54, 40960 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x192F, 0x0916
| | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | Service: mouhid
| | | Driver: mouhid.sys, 7/16/2016 06:41:54, 32256 bytes
| | | Driver: mouclass.sys, 7/16/2016 06:41:54, 59232 bytes
| |
+-+ USB Composite Device
| | Vendor/Product ID: 0x1C4F, 0x0002
| | Location: Port_#0010.Hub_#0003
| | Matching Device ID: USB\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 7/16/2016 06:41:55, 169312 bytes
| |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x1C4F, 0x0002
| | | Location: 0000.0014.0000.010.000.000.00 0.000.000
| | | Matching Device ID: USB\Class_03&SubClass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 9/22/2016 04:51:54, 38400 bytes
| | | Driver: hidclass.sys, 10/14/2016 22:55:50, 156672 bytes
| | | Driver: hidparse.sys, 9/22/2016 04:51:54, 40960 bytes
| | |
| | +-+ HID Keyboard Device
| | | | Vendor/Product ID: 0x1C4F, 0x0002
| | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | Service: kbdhid
| | | | Driver: kbdhid.sys, 9/15/2016 11:43:23, 39424 bytes
| | | | Driver: kbdclass.sys, 7/16/2016 06:41:54, 62304 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 404.9 GB
Total Space: 476.4 GB
File System: NTFS
      Model: WDC WD5000AAKX-001CA0

      Drive: D:
      Model: ATAPI iHAS124   E
     Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.14393.0000 (English), 7/16/2016 06:41:53, 173056 bytes

[Blooz]

After reading the posts of similar problems I decided to try lowering the texture size. Going down to 2048 seems to have solved my problem although I shouldn't need to have done this with a kick axe graphic card. I'll experiment more after work today.

[Skuzzy]

With 2GB of dedicated video RAM, you should be able to run 4096 Texture size.  What happens when you run it at 4096?  DX11 or DX9 version?  Have you tried both?

[Blooz]

With 2GB of dedicated video RAM, you should be able to run 4096 Texture size.  What happens when you run it at 4096?  DX11 or DX9 version?  Have you tried both?

At 4096 it freezes after about a minute and a half after getting into an arena. Everything just stops moving. No windows message. Sound is still playing. When I ctrl alt del to get to the task manager, you click on task manager and the screen goes white. Nothing. So I turned off the machine and rebooted.

This morning I noticed people seeming to find relief by lowering the texture size, so I did and it worked fine. I only flew around for maybe seven to ten minutes but it worked fine. The water still has that two second jerky motion to it but I was able to run the program.

I'm no expert but I'm thinking the problem other are having might have something to do with texture. And being that I had no problem before the water was "fixed" maybe it's a texture used to get the water to look right? I'm just guessing here.

[Blooz]

Just got back from a long flight and ride around. No problems at 2048 texture size.

I should have said earlier, this is all with DX11. I haven't done anything with DX9 (shouldn't have to anyway. This system is plenty good enough to run AH3)

[Blooz]

oops...

Just got back from the main arena after computer froze up again. I guess reducing the texture size wasn't a fix after all.

[Skuzzy]

Do you have any anti-xxxx software installed on this computer?

[Blooz]

Do you have any anti-xxxx software installed on this computer?

Of course but I turn it off before logging in.

When I got home today I checked my DirectX and vid card drivers. They are the latest and greatest. I'm assuming that DirectX updates with Windows 10 because the date on it was recent.

I did disable the motherboard vid chip in Device Manager. It was showing in the list under Display Adapters.

I just got out of the Training Arena after playing around in there for about half an hour. No problems at all. I'm going to try the Main Arena later when the numbers come up in the evening.