ISP can't resolve LoS

[Vortex01]

I quit AH before 3.0 came out due to not being able to get a solid connection. Now that my ISP has upgraded to fiber I thought I might be able to fly again, but no I still get the same issues as before. Often but random loss of signal lasting for 1 to 5 seconds, often is at least 2 if not 3 times a minute. I have fine tuned my router and when testing on DSLReports I get A's but on the graph that is displayed during the test I will see these drops in signal, sometimes all the way to zero. My ISP claims it is not them, and I have played Star Citizen which is a much more resource intensive than AH and don't see the affect of the drop in signal.

AH related things I have tried is to drop all graphics to the lowest point, even though I can play offline at full graphics, this had no effect.

My system is:
Windows 10
Intel core i7-2600 cpu
GeForce GTX 750Ti

Any information or sugestions would be great, thanks.

[Skuzzy]

When you say the signal is dropping, are you talking about your modem is losing its connection to your ISP?

[mikeWe9a]

DSLreports tests speed/latency to a number of locations and gives an overall grade.

Vortex, take a look at this thread -http://bbs.hitechcreations.com/smf/index.php/topic,68316.0.html.  Download and run ping plotter (linked from the thread) and post the results so that Skuzzy and company can see where your problems appear to be.

Mike

[Vortex01]

Ping Plotter results attached. I chose the all samples option on the text file, hope that was the correct one.

Forum swill not let me attach this type of file... Here is a link to the file:
https://drive.google.com/file/d/1Tw3y35vHkNHRV7v5t_NU9BA6yemExtro/view?usp=sharing

[Skuzzy]

You ran it to the wrong IP address.  It should be one of the addresses from the sticky post in the forum: http://bbs.hitechcreations.com/smf/index.php/topic,68316.0.html

[Vortex01]

oops, typo-ed the address sorry will redo it tonight after work.

[Vortex01]

 Ping Plotter results:
https://drive.google.com/file/d/1laVjtp9z9dog8qXyRho8t_eNPLfclJ83/view?usp=sharing

[Skuzzy]

There is some packet loss occurring at the gateway between Level3 and FrontierNet.  Not too surprising.  I'll file a trouble ticket, but there is likely not much that will be done about it.

Anytime Level3 is involved they simply refuse to correct things like this.

The problem may be good one day, then bad the next.  The consistency is how inconsistent it will be.  It is getting more and more difficult to get around Level3.

[Vortex01]

Not sure what level3 is but is there a way around it? VPN? DNS server change make a difference? any ideas I am willing to try.

[Skuzzy]

Level3 is one of the largest Internet backbones in the U.S.  The host Netflix and are a cheap connection for many ISP's.

Unfortunately, they are one of the most oversold backbones as well.  Constant problems with packet loss all over their network is not uncommon.

You would need to contact your ISP and see if they have alternate routes which might get around Level3.