I use Steam (and have for the last 10 years) and I think its absolutely great. Donīt know why anyone would want to write that "community" off - itīs not so much a community as just a few million customers that like the "new" way of buying and owning software usage rights.
They are just people from all walks of life that donīt need a physical copy of their game, and if they have tried Aces High and donīt like it and EVEN wrote why they donīt, than that is invaluable information for anyone worrying about a dwindling population.
Anyone brushing that off as "well, I donīt like them folks, they are just plain weird, is all I am telling ya! We can do without that kind!" is closing their eyes from the reality we are facing these days.
Litjan