And yet my Gunfighter/MCG-Pro stick is the best I've ever owned. Far and away the most expensive tho, and hopefully the last I'll need to buy. Granted it took several months after pre-order to get the gunfighter base and another 6 to get the grip but all together over a year in now and I haven't had a glitch. Seems pretty bullet proof. You must be brutal! That weenie plane you fly doesn't need all that!
I can't imagine one of these sensors going bad. They aren't pots like back in the olden days. Nothing touches anything so there's nothing to wear out. More likely one of the little wiring harnesses just breaking a connection. Having had my base apart a few times, my mechanic's eye tells me if there's a weak link in the system - - that's it. Lot of things stuffed into that little space inside of the grip, so the wiring is a bit tiny.
I'm in the US and their North America rep is always quick with a reply to email for whatever. Quick as in hours-- not days or weeks. Clearly the guy that handles the EU isn't all that and tends to go completely dark for months at a time from what I see on their forums. They also apparently have logistics problems getting product from the factory in China to the Netherlands where he's at. Things literally get there on a slow boat from China! So if you're in the EU, that is apparently what that is. All my stuff, once it was shipped, went by air from China to NYC and was at my door in about 5 days total.
So far other than the very high cost I have no complaints. Would buy their throttle if they'd just build the thing! <looks across the street at Virpil>
Sent from my Moto Z2 Force using Tapatalk
I love that the "plane" I fly is called a weenie plane.
I also explained my stick is in very humid conditions at the shop (gladiator). they are good sticks. I have a gunfighter mgc at the house (which is up for sale) that has been taken apart and worked on for loose harness, the base screw continually loosening and a sever pop noise where a cam support (may not be right word) came loose.
the main issue i am getting at is cuustomer support for them has gotten horrible. i contacted randy about the hat switch by email and he was quick to respond. wanted me to send it in (russia) for warranty repair. i told him is was happy to buy a hat switch and pay shipping so he referred me to the customer ticket support. after tow emails with no replies i went to the bbs for VKB NA and aerogatr (owner?) stated he would send me one. after two PMs with no reply and offering to pay him for the switch and months with no look back or left look switch i purchased a second. the second stick lasted about 8 months until the lift (z) axis will only range about 70% of what i should have and with many movements the aileron (x) axis will cut in and out. now again i say thats no fault of VKB as the sticks are in a harsh enviroment where temps can swin alot (which causes condensation in the stick), but i would like to be able to get parts for it like a hat switch versuses having to buy a whole new stick.
also the software is very hard to configure unless you spend hours reading and trying, also have to get a russian to english translator as i have found more info on there boards than ours.
no doubt a good stick, but after sales experience for me has been not good. i have the vkb pedals, 2 gladiator mk2, gunfighter mgc pro, and preordered the twist adapter in feb. of 2018 (still no release date) to upgrade the gladiator to a mgc grip. so i was just sharing my thoughts of when you spend that kind of money with a niche company you would think they would want to send you a hat switch.
