Many new players, and experienced players also, have contacted the trainers for training. They never complained about the difficulty.
Oh, yes they have. I heard it. I even said it. Some of my first posts in the game were about that issue. Several of my posts and discussions here since, as both a player and a trainer, have been about this.
Aces High has an excellent training staff and many helpful players in the TA. An hour with a trainer can still be one of the most valuable hours ever spent in game. However, the problem of retaining brand new players is not best solved in or by the Training Arena.
In my opinion, a huge improvement would be providing a
simpler, more intuitive, and more modern interface with guided instruction so new players can successfully:
a) set up and operate their controllers
b) fly or drive something and
c) shoot something
all on their own, all in the first 10 minutes, without exiting the game... before they leave permanently for something else. That would be a start.
I hope that is the direction of HiTech's post here.