Author Topic: I can't resubscribe  (Read 767 times)

Offline Lodger

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I can't resubscribe
« on: April 14, 2020, 01:55:18 PM »
Hello all,

very few of you may remember me as I canceled my subscription a few years ago due to not having the time or the technical equipment to play.

Now I would like to resubscribe, but somehow it doesn't work.
All mails sent from my GMX or from my Gmail-account don't get sent to billing@hitechcreations.com.
They always are returned with the note "Access denied".

What can I do?

Oli aka Lodger

Offline DaddyAce

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Re: I can't resubscribe
« Reply #1 on: April 14, 2020, 02:46:23 PM »
Well heck, we want to see you back!  I'd call (817) 431 - 8840.  I've found hitech very responsive.   :cheers:

Offline Lodger

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Re: I can't resubscribe
« Reply #2 on: April 16, 2020, 09:04:59 AM »
Ok, now it worked, but....

The first two mails from me on two various Mailproviders never reached HTC due to denial of access.
The on I sent from company got through and Hitech himself answered me on this.
So I decided to register with my company's mail address. The code that was sent to me then didn't work at
registration. Maybe it was because I was at home when the code arrived in my companys mailbox, I don't know.
The next day at home again I have registered two new mail addresses and tried to register with both.
And only one of the two received the confirmation code.

Now I am back.

In the end: I have tried to register from 5 different mail providers and out of the 2 codes I received only 1 worked.
Man, if it is so hard to subscribe, no wonder many won't do.
You need hard work and a lot of patience to do so.

Anyway, here I am, and if you see me in the skies, feel free to shoot me down.
But only if I am a red icon....  :D

Lodger

Offline serun

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Re: I can't resubscribe
« Reply #3 on: April 16, 2020, 07:13:02 PM »
Welcome back Lodger!  :airplane:

Offline DaddyAce

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Re: I can't resubscribe
« Reply #4 on: April 17, 2020, 08:32:39 AM »
 :aok

Offline svaalbar

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Re: I can't resubscribe
« Reply #5 on: April 29, 2020, 05:15:08 PM »
I'm having this problem too. I never cancelled my sub since I started in 2018 though. I use the Steam version and the "Create Subscrip."  button is greyed out and cannot press it to resubscribe.
"All fighter pilots were a little crazy, but mostly the nicest guys you'd ever meet." The Biography of a Rabbit, by Roy Benson Jr - https://gutenberg.org/files/7190/7190-h/7190-h.htm

https://www.youtube.com/channel/UCaKxx5UhMZ0REI8E2FGfGag

Offline svaalbar

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Re: I can't resubscribe
« Reply #6 on: April 29, 2020, 06:15:46 PM »
I emailed the billing email and Dale resolved my issue within an hour, and now I can play again!

Unfortunately, in the process of trying to solve this issue myself, I tried reinstalling Aces High to see if that would fix it, so now I gotta recalibrate everything and set up all my keybinds again :)
"All fighter pilots were a little crazy, but mostly the nicest guys you'd ever meet." The Biography of a Rabbit, by Roy Benson Jr - https://gutenberg.org/files/7190/7190-h/7190-h.htm

https://www.youtube.com/channel/UCaKxx5UhMZ0REI8E2FGfGag