We’ve had a decent monsoon season so far, but only 3 tremendous storms.
On 7/29 evening at my residence we had variable 20-50mph wind and approximately 3/4” of rain over about 3 hours, most falling during a 45min period. That knocked the internet out for 3 days and CenturyLink didn’t even have their website updated to show an outage until about 7hours later. Using my phone’s hotspot I used the chat to get an agent finally to confirm it was a widespread outage that they were “working on it”. Back on 3 days later.
On 8/3 the internet went down again, no storm though and the agents wouldn’t say why, just another outage for 1.5days and widespread throughout the valley.
On 8/8 we got another pretty good monsoon that knocked it down again for ~1day.
During my efforts to resolve things on my own (each time modem needed the power off/on) I wasn’t able to reach an agent to speak with as the “repair/tech support” # said it was transferring me to an agent and then would hang up on me. I had to go through my hotspot and use their online chat each time to converse…one of the agents cancelled the chat with me when I asked about why this problem persists every monsoon season (6 summers in this home) and explained this has happened a lot and I haven’t seen any of their work trucks at the locations where I have in the past.
The only thing they have offered is to refund 5 days of service. I haven’t asked for anything more yet, which brings me to the question of would you ask for more given the longstanding persistence of this problem? We get monsoons every year to varying degrees of intensity. At the end of each chat informing me of an outage it always said “our technicians are working diligently to fix…”. Wouldn’t diligently be fixing it semi-permanently one of these years?
Obviously I’m not a DSL field technician and don’t know all the ins and outs, so forgive my ignorance but it’s very frustrating for our household. Many more storms expected through August this season…
Sorry for the long winded post.