New install on laptop

[jollyFE]

Hello all, on the road for a business trip and installed the game on my laptop.  It definitely meets all the hardware requirements, but I can't get the game to run.  I try to launch from the desktop shortcut as well as the exe in the install folder.  I have even tried run as admin but still get the same result.  Launch the icon, splash screen shows up then closes.

I made sure the game has access through my firewall and even temporarily disabled the antivirus with nothing working.

Help from frozen Korea

Tim

[The Fugitive]

Are you running on a VPN? may have trouble connecting from Korea. Do they limit connections to the US?

[jollyFE]

VPN on and off same result.

[Drane]

There's a chance you have onboard video built in to the CPU and a discrete video card.

If your laptop has a discrete video card, check that Aces High is using the discrete video card in the opening menu.

[jollyFE]

I can't even get to the opening screen where I can check video options.

[The Fugitive]

I can't even get to the opening screen where I can check video options.

OK try this. I installed it on an old laptop I have and the game crashed when I clicked the AH icon to start it. Go into the file manager and browse to C:\Hitech Creations\Aces High III if you have it install to the default folder. Scroll down to the "aceshigh9.exe" right click it and create a desktop icon for it and drop it on your desktop.

DOuble click the new icon. For me it loaded the game and then downloaded a huge file to "complete the installation", like 15 minutes worth and then it all worked fine.

Good Luck.

[jollyFE]

still nothing.

[Animl-AW]

We have 2 similar problems in 2 threads.

Maybe try some things in the other thread. “Dump file crash”

[Eagler]

Are these issues only from players overseas or do players in the states also see them?

Eagler

[Bizman]

The first third of a DxDiag output might help figuring out what's going on.

[jollyFE]

think i did this correctly

[Bizman]

Double post hiccup

[Bizman]

Thanks, just what I was asking for.

I must admit, though, that I'm no expert in reading the DxDiag output. But sometimes it's enough to read it through to see any oddities like the one I found on the second instance of Nvidia RTX 3070:

Current Mode: 1920 x 1080 (32 bit) (300Hz)
         ---
         Monitor Name: Generic PnP Monitor
         ---
         Native Mode: 1920 x 1080(p) (60.054Hz)

There might be a natural explanation for how a 60Hz monitor could be driven at 300Hz but that's beyond my knowledge. That said, Alienware have made the m15 R4 with both 144Hz and 300Hz monitors so that might explain.

Resetting the Nvidia settings might be a good start: Open the Nvidia control panel, go to Manage 3D settings on the left and click the Reset button. Further, in the Program Settings tab add aceshigh.exe, no need to adjust any settings in the box below. Then go to Change Resolution in the left pane and check that the Refresh rate is within reason. It doesn't have to be the maximum, I've set mine to 120 for my 144Hz monitor to reduce the load on my video card so it both runs cooler and keeps the fps steady.

[jollyFE]

I'll give it a shot.

[Animl-AW]

There might be a natural explanation for how a 60Hz monitor could be driven at 300Hz but that's beyond my knowledge

It can't. the monitor itself will crash. Monitor highest refresh rate dictates how high the vid card refresh rate can run.