You know I cannot think of a time that a harsh word has been spoken over a game play error by a player.. That is pretty impressive.
I remember my very first bomber mission with the late ET so many years ago. The missions were quite large then. I was assigned a hanger and missed it. I told ET I had missed my hanger. ET said," Don't worry. You will get it next time." Those simple, kind words have stuck with me from that day forward.