I did that either in the tech support or that section with nothing that seemed off from who reviewed the data.
Obviously something is off if you are having issues. It has to be in machine settings, game settings, or connection. Most do not have those issues. It could be a bad hop in the connection, who knows. Sometimes finding the issue can make you pull your hair out. It is there.... just have to find it. If it was the game, everyone would have the same issue. I seriously hope you can find it as having issues simply sucks.