Failing to launch game after windows update

[AKpizzle]

To me that means the game isnt even finish the load up (Crashing on the white screen). I would make sure all files for Aces High were removed. Then grab a fresh download from hitechcreations.com and do a completely new install. Either the install you have is corrupt, or the download is corrupt to my thinking.

The dmp files are huge and you need a file hosting site that takes large files. It would be easier to goto the windows store, or use this link https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/#install-windbg-directly and install the windows program to read the file. Install it, point it to the dmp file and let it check it. It will give you a summery of what the dmp file contains and you might be able to trouble shoot from there.

The third option is to call Hitech at  (817) 431 - 8840 and ask him about it.

heres what windbg had to say about it

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNuge tShare : true
   AllowNugetExeUpdate : true
   NonInteractiveNuget : true
   AllowNugetMSCredentialProvide rInstall : true
   AllowParallelInitializationOf LocalRepositories : true
   EnableRedirectToChakraJsProvi der : false

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.453 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 46

Microsoft (R) Windows Debugger Version 10.0.29547.1002 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Hitech Creations\Aces High III\temp\aceshigh11_030604_2026_4_4_13_24_18.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Version 26200 MP (16 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
Edition build lab: 26100.1.amd64fre.ge_release.2 40331-1435
Debug session time: Sat Apr  4 13:24:18.000 2026 (UTC - 4:00)
System Uptime: 0 days 6:02:39.683
Process Uptime: 0 days 0:00:01.000
............................. ............................. ......
............................. ...........................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr
(ac8.551c): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
eax=00000001 ebx=00000000 ecx=00000005 edx=00000000 esi=769915b0 edi=1f2b05e8
eip=77a9a18c esp=001ad04c ebp=001ad058 iopl=0         nv up ei pl nz na po nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000202
ntdll!NtGetContextThread+0xc:
77a9a18c c20800          ret     8
0:000> !analyze -v
............................. ............................. ......
............................. ...........................
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Type
    Value: Write

    Key  : Analysis.CPU.mSec
    Value: 765

    Key  : Analysis.Elapsed.mSec
    Value: 4082

    Key  : Analysis.IO.Other.Mb
    Value: 28

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 53

    Key  : Analysis.Init.CPU.mSec
    Value: 515

    Key  : Analysis.Init.Elapsed.mSec
    Value: 48060

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 234

    Key  : Analysis.Version.DbgEng
    Value: 10.0.29547.1002

    Key  : Analysis.Version.Description
    Value: 10.2602.27.2 x86fre

    Key  : Analysis.Version.Ext
    Value: 1.2602.27.2

    Key  : Failure.Bucket
    Value: INVALID_POINTER_WRITE_c000000 5_aceshigh11.exe!Unknown

    Key  : Failure.Exception.Code
    Value: 0xc0000005

    Key  : Failure.Exception.IP.Address
    Value: 0x65fca7

    Key  : Failure.Exception.IP.Module
    Value: aceshigh11

    Key  : Failure.Exception.IP.Offset
    Value: 0x25fca7

    Key  : Failure.Hash
    Value: {e856d3bd-c20c-81e6-30ed-b17471d08bf0}

    Key  : Failure.ProblemClass.Primary
    Value: INVALID_POINTER_WRITE

    Key  : Faulting.IP.Type
    Value: Paged

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 21759

    Key  : Timeline.Process.Start.DeltaS ec
    Value: 1

    Key  : WER.OS.Branch
    Value: ge_release

    Key  : WER.OS.Version
    Value: 10.0.26100.1


FILE_IN_CAB:  aceshigh11_030604_2026_4_4_13 _24_18.dmp

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)
eax=01d9018c ebx=00000004 ecx=00000005 edx=00000000 esi=000000e5 edi=000000e5
eip=0065fca7 esp=001ae8a4 ebp=001ae8a8 iopl=0         nv up ei pl nz na po nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
aceshigh11+0x25fca7:
0065fca7 83a7b8000000df  and     dword ptr [edi+0B8h],0FFFFFFDFh ds:002b:0000019d=????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0065fca7 (aceshigh11+0x0025fca7)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000001
   Parameter[1]: 0000019d
Attempt to write to address 0000019d

PROCESS_NAME:  aceshigh11.exe

WRITE_ADDRESS:  0000019d

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  00000001

EXCEPTION_PARAMETER2:  0000019d

STACK_TEXT: 
WARNING: Stack unwind information not available. Following frames may be wrong.
001ae8a8 004c00fa     000000e5 00000001 00000000 aceshigh11+0x25fca7
001ae97c 004db3b3     0206edb8 00000001 00000000 aceshigh11+0xc00fa
001af278 004dc5ff     00000000 003c6000 03622160 aceshigh11+0xdb3b3
001aff28 006ea96c     00400000 00000000 0390291b aceshigh11+0xdc5ff
001aff74 76975d49     003c6000 76975d30 001affdc aceshigh11+0x2ea96c
001aff84 77a8d83b     003c6000 9324f409 00000000 kernel32!BaseThreadInitThunk+0x19
001affdc 77a8d7c1     ffffffff 77ad47cb 00000000 ntdll!__RtlUserThreadStart+0x2b
001affec 00000000     006ea9f0 003c6000 00000000 ntdll!_RtlUserThreadStart+0x1b


STACK_COMMAND: ~0s; .ecxr ; kb

IP_IN_PAGED_CODE:
aceshigh11+25fca7
0065fca7 83a7b8000000df  and     dword ptr [edi+0B8h],0FFFFFFDFh

SYMBOL_NAME:  aceshigh11+25fca7

MODULE_NAME: aceshigh11

IMAGE_NAME:  aceshigh11.exe

FAILURE_BUCKET_ID:  INVALID_POINTER_WRITE_c000000 5_aceshigh11.exe!Unknown

OS_VERSION:  10.0.26100.1

BUILDLAB_STR:  ge_release

OSPLATFORM_TYPE:  x86

OSNAME:  Windows 10

FAILURE_ID_HASH:  {e856d3bd-c20c-81e6-30ed-b17471d08bf0}

Followup:     MachineOwner
---------

[AKpizzle]

the one thing i have noticed is that my vram clock speed goes to 2502mhz when trying to launch AH. its almost maxed.

also should be noted that it says my OS is windows 10 in the debug, but im running windows 11

[The Fugitive]

I ran the "exception analysis portion through chatgpt and in summery it said this....

🧪 Summary (Plain English)

The program:

Tried to modify a field inside an object ([EDI+0xB8])
But the object pointer (EDI) was invalid (0xE5)
This caused a write to an illegal memory address (0x19D)
Windows terminated the process with an access violation
🛠️ If you're debugging this
Focus areas:
Where EDI is set before this instruction
Object lifetime (allocation/free)
Any recent changes involving:
pointers
structs/classes
memory management
Helpful tools:
Enable Application Verifier
Use PageHeap (gflags)
Reproduce under debugger (WinDbg)
🧾 One-line diagnosis

Crash caused by dereferencing an invalid (likely uninitialized or corrupted) pointer and attempting to write to it.

To me it looks like a corrupt file in the game itself. Again, delete all Aces high file, or atleast move them from the root folder. Get a fresh download and install it again.

If that doesnt work, Id give Hitech a call.

[AKpizzle]

ive tried a clean sweep and fresh install twice now. so im probably just going to conference call him with AKkillz. hes my dad and knows a lot more about IT and software than i do, so hopefully he will be able to help me hammer through this.

i appreciate the help. you guys have taught me a lot already. my brain feels like swiss cheese lol

[Animl-AW]

Most crashes are a memory issue. A Stack violation is usually memory.

This is what I’m looking for

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

The 0xc0000005 error is an access violation exception indicating that a program attempted to access memory it did not have permission to use or that is invalid. This usually occurs due to faulty RAM, corrupted system files, outdated drivers, or buggy software. Initial troubleshooting steps include running SFC scans, checking RAM, and disabling overclocking.

Key Troubleshooting Steps

Run System File Checker (SFC): Open Command Prompt as Administrator and run sfc /scannow to repair corrupted system files.

Check/Replace RAM: The error is frequently caused by faulty hardware. Test RAM stability or reseat memory modules.

Disable Overclocking/XMP: Overclocked RAM timings can cause instability. Revert to default BIOS settings.

Disable DEP (Data Execution Prevention): Though not recommended for long-term use, temporarily turning off DEP can determine if it's blocking a legitimate program.

Check Recent Updates/Drivers: If the error started after a Windows update or driver change, consider rolling back.

Reinstall Application: If the error occurs only with a specific program, reinstalling that software can fix it.

To check for bad RAM in Windows 11, use the built-in Windows Memory Diagnostic tool. Search for "Windows Memory Diagnostic" in the Start menu, select "Restart now and check for problems," and the PC will scan for errors upon rebooting. Results appear automatically after logging back in or via Event Viewer.
Microsoft

[Animl-AW]

ive tried a clean sweep and fresh install twice now. so im probably just going to conference call him with AKkillz. hes my dad and knows a lot more about IT and software than i do, so hopefully he will be able to help me hammer through this.

i appreciate the help. you guys have taught me a lot already. my brain feels like swiss cheese lol

Before you call him make sure you run a process of elimination first. Don’t weight him down with things you can try yourself

Run memory diag.

If it narrows down to AH issues then call him.

[Animl-AW]

the one thing i have noticed is that my vram clock speed goes to 2502mhz when trying to launch AH. its almost maxed.

also should be noted that it says my OS is windows 10 in the debug, but im running windows 11

This may be where your Stack violation occurs.

[AKpizzle]

This may be where your Stack violation occurs.

i ran memory diag this morning and had no issues. i also play a few other games that utilize more vram/ram and have no issues with those games on ultra settings. im just hoping i can get it fixed before the scenario. im registered for a yak3

[AKpizzle]

S O L V E D!!!!

Finally.

After a boat-load of running my PC down through the ringer, checking RAM, and CPU stability with multiple loads. FEARING THE ABSOLUTE WORST.

I did research on the c0000005 error and found out, get this.. it was a damn USB adapter for a 3rd party controller. When I first plugged it in, I had absolutely ZERO issues. I found out that the EZFRD64.DLL for vibration support in the controller causes conflict with some games. I guess both fortunately and unfortunately, the only game I play that is affected is AH. After a ton of wipes, SSD trims, and clean installs.. I unplugged the damn thing and the game loads fine.

Thank you Fugitive and Animl for helping me out here. If I hadn't found that code with all the diagnostics, I never would've guessed or even had an inkling of a thought to run that code down.

So yeah... now it's off to map my joystick again and get my settings zeroed back in.


WHAT A MASSIVE HEADACHE

[Animl-AW]

S O L V E D!!!!

Finally.

After a boat-load of running my PC down through the ringer, checking RAM, and CPU stability with multiple loads. FEARING THE ABSOLUTE WORST.

I did research on the c0000005 error and found out, get this.. it was a damn USB adapter for a 3rd party controller. When I first plugged it in, I had absolutely ZERO issues. I found out that the EZFRD64.DLL for vibration support in the controller causes conflict with some games. I guess both fortunately and unfortunately, the only game I play that is affected is AH. After a ton of wipes, SSD trims, and clean installs.. I unplugged the damn thing and the game loads fine.

Thank you Fugitive and Animl for helping me out here. If I hadn't found that code with all the diagnostics, I never would've guessed or even had an inkling of a thought to run that code down.

So yeah... now it's off to map my joystick again and get my settings zeroed back in.


WHAT A MASSIVE HEADACHE

Beat me to it. Had a similar problem a cpl weeks ago with a player. Same result. I’m too busy here, didn’t have time to look for the thread.

Put some strain releif on the cables so the weight isn’t on the connection.

I was gonna look fir the post about now. Sorry you went through that. Happy scenario!

[The Fugitive]

Congrats! Im glad you got it sorted!