Well wipass, I can appreciate what you are saying, but email is not a solution.
With a full DS3, the emails would still be going out today. If they had an OC3, then they could send out the emails in less than 24 hours.
And clogging up another ISP's pipes with that type of mailling would prove to be,..uh,..well,...let's just say they would be able to get them all out.
Outages like this are extremely rare. Under normal circumstances, it is not unreasonable for a problem like this to be solved in less than 4 hours.
The outage before this one was really my fault. I should have seen it coming and planned accordingly.
If I recall,..this was the first major outage (talking about severed links) that HTC has ever had. Not bad for almost 4 years(?).