As much as I opposed to pots used in the Cougar and was involved in heated discussions over few forums, I feel sorry to hear about those problems.
When I suggested pots might still make it spiky, I was called uneducated, a CH employee, whatever...all because I dared to doubt. Someone even called Hofmann (maker of simpeds) an idiot etc. James Hallows was also involved in these discussions.
My main gripe were the pots. Even James Hallows admitted he was led to believe better quality pots were put in. Recently he admitted his Cougar missbehaves ( I guess he referred to spiking).
Anyway, I don't think Cougar is in that much trouble. Little play in the center and spikyness can be cured, but you probably need several hundred of dollars to fix it...hard for an average simmer, especially outside of US.
In fact, I only recently decided to buy one, the stick is just too good to miss. It will take me 5 months to gather the money...go figure where I live - the whole unit + delievery is exactly my monthly income

. Just as it was for F22 + TQS + Elite combo, so I guess I am kind of TM fan. I'll go for Uber mod and HALs, probably another 5-6 months.
Think of it if there was no Cougar. We would all be stuck with CH

. j/k