A customer sent me one to play with for a couple of weeks... The hardware is all quality, they are priced for a niche of people who can afford them.. OR are willing to pay for what is percieved higher level of customer support, which in reality is just another busy signal on the 800#... I would recommend the Laptops over Dell or the other market potatos brands... But for the desk boxes
you could build one helluva rack mount Hyproglow puter for what alienware charges for their's...