Zone Sys-ops are just players being made official helpers, no? who cares if you had to get help from other players, just show that it's a friendly *cough* community that doesn't have to be paid to be helpful.
Official staff are normally good on helping, but this forum is for "Advice and help on getting better at Aces High.", and since there are lots of players that are better virtual pilots than the HTC-staff, they just leave it to the player-base to answer in here.
If you ever get any technical or especially connection problems, post in those forum and usually Skuzzy will be there to help you.