Author Topic: DSL woes (Read 294 times)

Baine · « **on:** May 23, 2003, 10:05:30 AM »

I've also posted this in the Internet connectivity section, but maybe someone here can help

I'm trying to open a Verizon DSL account, but I keep getting an error 630 message (hardware error) when I try to connect.
I've been on the phone for hours with Verizon tech support to no avail, so a new modem is on the way.
Meanwhile, I was playing around with it again this morning (picking at the scab, sort of). And found that when I hit the DSL connect button, my phone modem (which connects through Verizon Online) starts to dial up, leading me to believe that the DSL connect is somehow bypassing the new DSL modem and trying to connect through the old dial-up connection.
Is there anyway to reroute the program so it heads to the DSL modem, which is connected to my machine through an ethernet port?
I figure its a matter of setting up preferences or default or something like that. But I've gone to control panel and poked around, but can't find anything there.

capt. apathy · « **Reply #1 on:** May 23, 2003, 10:31:18 AM »

I far from an expert, but I'd try uninstalling both modems then hooking up the dsl modem and setting it up again.

then it would only have the choice of using the dsl modem. if that works then you can reinstalll your dial-up modem and the dsl should still use the modem it was configured for.

Vermillion · « **Reply #2 on:** May 23, 2003, 11:26:19 AM »

Do you have the DSL PPPoE software installed? It should not use a Windows dialup box at all when you try to connect.

If you use WinXP, it has its own built in PPPoE software.

Baine · « **Reply #3 on:** May 23, 2003, 11:48:51 AM »

I'm using win98 and the PPoe software loads at startup.
It's pretty dang odd

Skuzzy · « **Reply #4 on:** May 23, 2003, 12:31:28 PM »

To my knowledge, Verizon has not forced the use of PPPoE.

I have Verizon DSL at home and just use DHCP to get the IP and boom,..it works.

See my response in the Internet Connectivity forum for more.