Bank of America is the biggest POS bank ive ever had the misfortune to experience.
They never sent my statements in time, when they sent them at all in the first place (I have 6 months total of missing statements, they were never mailed to me, see below).
I began by going to the bank's local branch to check if they had my address right or if there was any problem mailing my statements... they said it was fine that it must be the mail that was having problems (uh-huh). And this went on throught the 2 years i was with that bank.
Then with my checking and savings account they would "lose" my money for a WEEK at a time when i x-fered from checking to savings. Again, talking with the branch manager they said they had no clue what was going on, but that they would be more than willing to "backtrack" the issue and find a resolution... for a $40 fee. I was like WTF????????????
Credit cards... 1 month before I cancelled my account completely I began cancelling my credit cards with them (had 2). They were all paid off in full (had been paid off for 2 months already)... first CC I went to cancel turns out they could NOT cancel it because there was some kind of fee still unpaid. WTF? I showed them their own statement (which I had them print a copy of in their office, 'cause I sure as heck was not receving the statements anymore) and it clearly showed ZERO balance and no fees. Stil they said there was a $10 fee for CANCELLING the card. WTF???? I looked over my C.C. legalese 2-page folder of terms and conditions and never found any mention of it.. and they did not care to point out where it was.
Having enough, I found a local credit union, set up my account with them and went to BOA and cancelled the whole account, got all my money in a cashier's check, took 2 photocopies of it and of the bank statement before I took the money out.
3 months later I received a statement from BOA saying I was owing them like 2 dollars for account maintainance. I took my paperwork to the local branch, and asked to speak directly with the head honcho. Took me 2 hours with the moron in charge, who kept saying there would be a fee for getting it all resolved, that he was sorry (*groan*) but that they still needed to squeeze my pockets to fix their fuggin mistakes.
Left, went to credit union, asked the local manager there what her thoughts were on this mess, showed her the paperwork I had. She made a couple of calls and got it straightened out.
"We get this all the time from B.O.A." was all she said.
The C.U. has been just awesome since then. I took one of their C.C's, been using it for a year now, its got the same 14% apr of my deceased BOA CC's.. and last week I got a call from the lady in the loan dept of my local branch (which i worked with to refinance my car and open my C.C. with the C.U.), she told me that I could now change my CC from the 14% to a 10.45% apr card.
You cant beat service like that!
BOA can put my dirty shirts in a pot of water, boil them and sip the broth.
