Originally posted by Pfunk
Problem #1
AMEN TO THAT!!
Best Buy basically screwed me out of my last computer that I bought from them. I blew 2 motherboards in it and when I bought the computer, also bought an extended warranty (5 years).
So after the second MB died, I sent it in, they sent it back with the CPU out of the socket with several of the pins broken off.
The note that came back with the computer was... "computer has customer induced damage, not covered under warranty, remainder of extended warranty is voided"
WTF??? So I call the tech support place to squeak, went up as high on the ladder as the district manager for the midwest and they basically told me to screw myself. The tech guy at best buy wrote that I messed with the PC and that was it. My argument was,
"I have an extended warranty, why would I bother to try and fix it myself?"
So, I did a little research and found out the following. At the time this all happend, the computer was about 3 1/2 years old, basically obsolete. It would have cost $450 dollar to replace the MB with a new one (more than the computer is worth). And as it is my second return, and it is likely the MB will pop again, they would have had to replace my PC completely (3 time return policy)
So, they have the tech break a few pins, write it up as consumer damage, write off the warranty and thats it...
Unfortunately, I can prove none of it....
I will NEVER buy another item from Best Buy again. EVER. Even if I have to pay $100 dollars more for it. Best Buy will never get a dollar from me.