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Author Topic: Time Warner Woes  (Read 334 times)

Offline Bodhi

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Time Warner Woes
« on: July 27, 2003, 12:50:46 PM »
Anyone know a surefire way to get Time Warner Cable to fix my internet connection?  We have been having problems for 5 weeks now, consistently dropping conncetion and slow conncetion is the biggest problem.  One of their techs even admitted that it was their fault, but that getting them to fix it would be tough...

Anyone else been down this road with them?

:confused:
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Offline Maverick

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Time Warner Woes
« Reply #1 on: July 27, 2003, 01:01:06 PM »
You might send a letter to the CEO of time warner with your complaint. Get the local managters name and send them a copy of the letter explaining how their company is in breach of contract by failing to provide the service you are paying for. Be firm but polite and allow them a reasonable time to respond. I'd say 2 and a half weeks would be plenty. If no response by that deadline (in your letter btw) then cancel the service. This might be all it takes to get a fire lit under the local office. Also request a response from the CEO's office and let them know that repeated complaints to the responsible local office have been fruitless.

Good luck
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Offline Eagler

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Time Warner Woes
« Reply #2 on: July 27, 2003, 07:01:32 PM »
work your way up the service departments food chain. get the flunkies supervisor out to the house, skip some of the street techs as you could be dealing with someone who has 30 days experience or a burn out with 20 years that lacks the aptitude to do anything else.

or ask for the name of the TOM (Technical Operations Manager) he is the top dog over installs/service.

if you still have a motorola modem (they call them legacy modems here) get it switched out for a docsis type. Ericsson works best here. They use different QAMs (frequencies) and my Ericsson blows away the Motorola in ping tests.

gl
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Offline Fatty

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Time Warner Woes
« Reply #3 on: July 27, 2003, 07:42:25 PM »
Or just move to DSL like I did.  That finally fixed the internet connection for me, but the video on demand and digital cable still sucks and is way oversold.  I guess I'll need to get a minidish to fix that.
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Offline OIO

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Time Warner Woes
« Reply #4 on: July 27, 2003, 07:45:48 PM »
Get DSL.
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Offline Holden McGroin

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Time Warner Woes
« Reply #5 on: July 27, 2003, 09:10:38 PM »
Read the revenge thread.
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Offline Thrawn

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Re: Time Warner Woes
« Reply #6 on: July 28, 2003, 02:05:29 PM »
Quote
Originally posted by Bodhi
Anyone know a surefire way to get Time Warner Cable to fix my internet connection?


I might be able to help.  Which service do you have?  Road Runner, AOL Broadband or Earthlink?
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