Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: xcom on January 30, 2011, 02:58:50 PM
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Hi,
Every time a terrain update or a game update is released i have to download it through the game becuase the website is not updated it time...
So when i start downloading a game update or terrain update from the game updater, its very very slow! i'm talking downloading 2-3MB in about 3 hours, and then even that sometimes gets stuck.
This means i cannot play due to this problem, I would hate to close my account becuase of this problem! but if there is no solution it leaves me no choice but to do that... i just cannot play!
Hope theres a sulotion,
Thanks for any help
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what kind of connection do you have? Dial-up, cable, fiber, wireless? Some connections are faster than others. I have cable and download a new terrain in less than a minute or two last night.
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I got cable connection.
2.5Mbit download...
I usualy download at 300Kb/sec...
the slow download is only through the ingame updater!
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2.5 mbps is kind of slow for a cable connection. I was getting bogged down in the evenings, when the neigborhood went online after dinner. My "usual" 8-10 mbps dropped to 1-2. I plugged my PC directly to the modem and got 10-20 mbps, so I replaced my 10-year-old router and now get 10-20 all the time.
So, I would suggest a brief test of direct to your modem download from HTC and see what you get.
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Hi,
Thanks for the replys!
I tried connecting my pc to the cable modem directly, still no change...
It must be something else, but I don't know what to test
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I'd like to see a DXDIAG output of this computer. It could be resource issues.
Did you disable any anti-xxxx software and try it?
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Hi,
Sorry for the late response, problem still occurs.
I got the DXdiag output but its too big to post here, ill try sending it to you in private Skuzzy
EDIT:
Ok managed to upload it to somewhere:
DxDiag.txt - 44.5 KB (http://uploading.com/files/m8fam42d/DxDiag.txt/)
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Bump...
Can anyone help with this??
Im kind of desperate... there is no answer from the Email support!
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You only need to really load this part....
------------------
System Information
------------------
Time of this report: 2/9/2011, 11:44:21
Machine name: GISENU
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.091208-2036)
Language: English (Regional Setting: Hebrew)
System Manufacturer: INTEL_
System Model: D945GNT_
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory: 2046MB RAM
Page File: 594MB used, 4352MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9600 GT
Manufacturer: NVIDIA
Chip type: GeForce 9600 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0622&SUBSYS_00000000&REV_A1
Display Memory: 1024.0 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0012.5896 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 7/10/2010 00:38:00, 6343040 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 7/10/2010 00:38:00, 10604128 bytes
Device Identifier: {D7B71E3E-4562-11CF-B874-0C2000C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0622
SubSys ID: 0x00000000
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
-------------
Sound Devices
-------------
Description: SB Live! Audio [1000]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0002&SUBSYS_80271102&REV_07
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 5.12.0001.0252 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/19/2002 10:47:52, 837548 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Standard
Cap Flags: 0xF5F
Min/Max Sample Rate: 4000, 191999
Static/Strm HW Mix Bufs: 32, 30
Static/Strm HW 3D Bufs: 32, 30
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
---------------------
Sound Capture Devices
---------------------
Description: SB Live! Audio [1000]
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ctaud2k.sys
Driver Version: 5.12.0001.0252 (English)
Driver Attributes: Final Retail
Date and Size: 7/19/2002 10:47:52, 837548 bytes
Cap Flags: 0x41
Format Flags: 0xFFF
It doesn't look like a resource issue to me, but I'm not the guru that Skuzzy is. Oh, and just for future interest, if you send something to Skuzzy and don't hear from him in 24 hours (72 on weekends, give the guy a break :D) he didn't get what you sent, or your email put his reply in your spam folder.
Next step would be to get PingPlotter (http://www.pingplotter.com/downloads/pngplt_1.exe). It's a free program. Install it and ping the servers at Hitech Creations. This 206.16.60.41 is the game server at HTC, I'm not sure what the download server address is.
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You only need to really load this part....
------------------
System Information
------------------
Time of this report: 2/9/2011, 11:44:21
Machine name: GISENU
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.091208-2036)
Language: English (Regional Setting: Hebrew)
System Manufacturer: INTEL_
System Model: D945GNT_
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory: 2046MB RAM
Page File: 594MB used, 4352MB available <-- extremely Too high / to many processes running for winXP, recommended is 200mb used or less
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9600 GT
Manufacturer: NVIDIA
Chip type: GeForce 9600 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0622&SUBSYS_00000000&REV_A1
Display Memory: 1024.0 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0012.5896 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 7/10/2010 00:38:00, 6343040 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 7/10/2010 00:38:00, 10604128 bytes
Device Identifier: {D7B71E3E-4562-11CF-B874-0C2000C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0622
SubSys ID: 0x00000000
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
-------------
Sound Devices
-------------
Description: SB Live! Audio [1000]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0002&SUBSYS_80271102&REV_07
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 5.12.0001.0252 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/19/2002 10:47:52, 837548 bytes <--- Sound Driver si 9 yrs old, I recommend updating it
Other Files:
Driver Provider: Creative
HW Accel Level: Standard
Cap Flags: 0xF5F
Min/Max Sample Rate: 4000, 191999
Static/Strm HW Mix Bufs: 32, 30
Static/Strm HW 3D Bufs: 32, 30
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
---------------------
Sound Capture Devices
---------------------
Description: SB Live! Audio [1000]
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ctaud2k.sys
Driver Version: 5.12.0001.0252 (English)
Driver Attributes: Final Retail
Date and Size: 7/19/2002 10:47:52, 837548 bytes
Cap Flags: 0x41
Format Flags: 0xFFF
just at a quick glance.. you need to trim down some processes/services and I aslo recommend updating your SB soundcard driver to a more recent stable soundcard driver
will look over it more to see if I missed anything.......
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Thanks for the replys!
I will cut down the processes, and update the soundcard driver... but it still doesn't explain the slow download in the ingame updater.
for example - right now i wanted to go online, theres an arena with over 300 people in it, but i have to update the terrain which is smpizza.res, as indicated on the updater... i checked on the website and the most recent terrain of smpizza is of last year, therefore i cannot download it any other way! right now the download is bearly moving... i mean its only 2.1MBs! i normally download that in a few seconds.
It most be something with router/port forwarding maybe even certificates... is there maybe a way to use a proxy that will fix this?
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This is a zipped version of the smpizza map. I was just in there yesterday so it should be up to date.
http://myfreefilehosting.com/f/e29a22c944_1.01MB (http://myfreefilehosting.com/f/e29a22c944_1.01MB)
try DLing this one and unzip it to your AHter folder. and see if you can get in that way
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That worked... but its only untill the next time HC will update a terrain.
Im looking for a permanent fix for this...
anymore ideas?
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I'd suggest running a ping plotter to the game servers and seeing if you have any dropped packets along the line (suspect you will have). If you are losing packets, downloads will be sloooooow.
Ping plotter here (free and legal) http://www.pingplotter.com/freeware.html (http://www.pingplotter.com/freeware.html) Pingplotter should be run against 206.16.60.39
Wurzel
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OK, so now we know that you have a descent connection and for the most part you really don't have a problem DLing things. Next would be to try ping plotter to see how your connection to the servers at HTC are.
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Thanks for the replys!
I will cut down the processes, and update the soundcard driver... but it still doesn't explain the slow download in the ingame updater.
for example - right now i wanted to go online, theres an arena with over 300 people in it, but i have to update the terrain which is smpizza.res, as indicated on the updater... i checked on the website and the most recent terrain of smpizza is of last year, therefore i cannot download it any other way! right now the download is bearly moving... i mean its only 2.1MBs! i normally download that in a few seconds.
It most be something with router/port forwarding maybe even certificates... is there maybe a way to use a proxy that will fix this?
The PingPlotter print out would be helpful....
but out of curiosity, do you posibly have any P2P rograms installed on your PC< or do you do any movie, TV Shows, Music, Videos, Youtube videos...etc.. downloads from the net...... or use anything like Azurez, Utorrent, BitTorrent, LimeWare programs etc..... at any time with your PC you play AcesHigh on???
if so, this could be the reason you are experiencing slow update downloads, new map update downloads, etc.... it might be possible that if you use any type of these programs that they are using up your bandwidth without your knowledge, like being automatically started when you bootup / into Windows.....
just some thoughts...
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Thanks for the help...
I'm not using any P2P program while running AH, obviously it would be the problem if i would.
Pingplotter returned round trip of about 200ms, 17 hops....
Target Name: N/A
IP: 206.16.60.39
Date/Time: 14/02/2011 11:34:54
1 * * * [-]
2 * * * [-]
3 * * * [-]
4 * * * [-]
5 * * * [-]
6 * * * [-]
7 * * * [-]
8 * * * [-]
9 * * * [-]
10 * * * [-]
11 * * * [-]
12 * * * [-]
13 * * * [-]
14 * * * [-]
15 * * * [-]
16 * * * [-]
17 201 ms 197 ms 198 ms [206.16.60.39]
Ping statistics for 206.16.60.39
Packets: Sent = 3, Received = 3, Lost = 0 (0.0%)
Round Trip Times: Minimum = 197ms, Maximum = 201ms, Average = 198ms
The ping of 200ms seems correct, I do not live in the US and that is fairly what i should be receiving.
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First, you should run it longer. 1 ping every second for 10 minutes at least. When it showes packet lose the first IP address is more often than not the troubled area. If its not showing any IP addresses then the issue is at your computer.
Running any P2P software really screws with your connection. Even after you shut it down computers will be pinging your for more than 24 hours.
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I get the same result...
Target Name: N/A
IP: 206.16.60.39
Date/Time: 15/02/2011 10:50:04 to 15/02/2011 11:03:38
Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 612 612 100.0 0 0 0 [-]
2 612 612 100.0 0 0 0 [-]
3 612 612 100.0 0 0 0 [-]
4 612 612 100.0 0 0 0 [-]
5 612 612 100.0 0 0 0 [-]
6 612 612 100.0 0 0 0 [-]
7 612 612 100.0 0 0 0 [-]
8 612 612 100.0 0 0 0 [-]
9 612 612 100.0 0 0 0 [-]
10 612 612 100.0 0 0 0 [-]
11 612 612 100.0 0 0 0 [-]
12 612 612 100.0 0 0 0 [-]
13 612 612 100.0 0 0 0 [-]
14 612 612 100.0 0 0 0 [-]
15 612 612 100.0 0 0 0 [-]
16 612 612 100.0 0 0 0 [-]
17 612 0 0.0 195 1150 214 [206.16.60.39]
how does it mean i have a problem with my computer?
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The only time I have seen that is when the ISP is blocking all ICMP ECHO messages to and from the client.
The terrains are served from the same location for both the WEB page and the game. The server IP address for that server is 70.87.104.98.
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I wouldn't complain that the sound drivers are 6 years old... The sound card itself is almost twice that old. Still, as long as it works it won't cause a slowdown with bandwidth.
Definitely a connection issue. Something on the network between you and HTC.