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Help and Support Forums => Aces High Bug Reports => Topic started by: vafiii on April 25, 2011, 11:48:57 PM

Title: Track IR not functioning properly with new update
Post by: vafiii on April 25, 2011, 11:48:57 PM
Track IR "center" "pause" and "precision" modes not working within game. Outside of game they work fine. I tried changin keys, remapping, etc. but can't get them to work in game. Any advice?
Title: Re: Track IR not functioning properly with new update
Post by: guncrasher on April 26, 2011, 04:07:33 AM
close the game and trakir then reopen again.  it works for me

semp
Title: Re: Track IR not functioning properly with new update
Post by: Boxboy on April 26, 2011, 10:22:47 AM
Nope that didn't work for me and I have the same problem the Center Key and pause Key not recognized in game and resetting everything did nothing for it.  Running Windows 7 64 bit.  The commands are seen out of game but not in game
Title: Re: Track IR not functioning properly with new update
Post by: Boxboy on April 26, 2011, 11:26:02 AM
Ok I went back and deleted the file that Scuzzy said to make it run without using administrator and  ran game without administrator and TrackIR started working correctly.
Title: Re: Track IR not functioning properly with new update
Post by: vafiii on April 26, 2011, 05:17:25 PM
Which file did Skuzzy say to delete? Sounds like that's my problem too.
Title: Re: Track IR not functioning properly with new update
Post by: ImADot on April 26, 2011, 05:53:11 PM
Which file did Skuzzy say to delete? Sounds like that's my problem too.

It was the ahlogo.jpg file...but Patch 1 is supposed to have fixed it by using the previous logo splash screen.
Title: Re: Track IR not functioning properly with new update
Post by: CrAcKeR on April 26, 2011, 06:04:28 PM
my track ir is using default views for some reason. It wont use the saved views that are set up on the joystick toggle switch. Any one know how to fix that?
Title: Re: Track IR not functioning properly with new update
Post by: vafiii on April 26, 2011, 08:08:18 PM
Now I have no track IR in game after the patch. Not sure if deleting or renaming the ahlogo file will make a difference since patch was supposed to fix problem. Anyone have a fix for this?
Title: Re: Track IR not functioning properly with new update
Post by: vafiii on April 26, 2011, 08:14:53 PM
OK, after I logged out and back in track ir working however, the six o'clock view is not matching the joystick view. All I get is the seat back. Can't see to either side of it. Any solutions?
Title: Re: Track IR not functioning properly with new update
Post by: Boxboy on April 27, 2011, 12:37:39 AM
I have the same problem with rear view, in the past TrackIR would use my "settings" for views now it doesn't seem to
Title: Re: Track IR not functioning properly with new update
Post by: bustr on April 27, 2011, 02:19:55 AM
Same thing happened to me with my TrackIR 3D. I posted it as a bug with this game release but got no answer. So I will conjecture HTC wants us to move into the full 6-axis TrackIR capabilities.

I was using the old 4.1.37 software to get (x, y) Dot tracking mode. It would use my hps file settings for views. I finaly downloaded the 5.3 TrackIR software today and put the 3 dot track clip on my hat and started using 6-axis mode. The 5.3 software is excellent and now if I move my body and head about like looking around and over my shoulder in a real cockpit I see back and around or any of the other views I relied on the hps files for.

Make sure your camera is about 24-30 inches away from your hat or clip.
Title: Re: Track IR not functioning properly with new update
Post by: vafiii on April 27, 2011, 11:53:42 AM
I'm not so sure HTC wants us to use the 6 axis mode for track ir? There was nothing in the update about this. I think it's simply an issue with the update which will be addressed in a future patch. I for one do not like the 6 axis approach as it requires too many head movements and puts a terrible strain on my neck.
Title: Re: Track IR not functioning properly with new update
Post by: ImADot on April 27, 2011, 12:48:25 PM
I use TIR4 hardware with the TIR5.x software and full 6DOF control.  Sitting 3 feet from my 24" widescreen I only have to turn my head to point my nose at the edge of the monitor to have my game head all the way around and have no issues checking behind my plane.  Perhaps you need to make your TIR graphs a bit steeper; there's no reason you should have to look away from your monitor to get your game view to look behind you.

The smoothness of tracking your prey using the full 6DOF versus just using TIR instead of a hat switch to move to your set head positions is the best way to fly and fight.  :aok
Title: Re: Track IR not functioning properly with new update
Post by: Boxboy on April 27, 2011, 01:55:44 PM
Glad you like your setup Im a Dot, but some us prefer the other way too bad we can't have both like we did before.
Title: Re: Track IR not functioning properly with new update
Post by: Lepape2 on April 27, 2011, 04:12:57 PM
How the hell is a .jpg menu file affecting how TrackIR works?  :headscratch:
Title: Re: Track IR not functioning properly with new update
Post by: vafiii on April 27, 2011, 05:14:31 PM
I'm talking specifically about the x axis where you have to slide your head (or body) to the left or right to look around the seat. Before latest update I only had to turn my head a few degrees left or right ( 1 movement) for a perfect six o'clock view which matched my joystick view. Now it requires 2 movements, left to right and side to side. And I still can't match the view I had before the patch. I've also noticed a few other glitches after the patch. After turning my head, the view doesn't always go back to center. I'm sure these issues will be resolved shortly.
Title: Re: Track IR not functioning properly with new update
Post by: Traveler on April 27, 2011, 05:38:13 PM
I'm talking specifically about the x axis where you have to slide your head (or body) to the left or right to look around the seat. Before latest update I only had to turn my head a few degrees left or right ( 1 movement) for a perfect six o'clock view which matched my joystick view. Now it requires 2 movements, left to right and side to side. And I still can't match the view I had before the patch. I've also noticed a few other glitches after the patch. After turning my head, the view doesn't always go back to center. I'm sure these issues will be resolved shortly.

As far as I know, TrkIR only used the default views in the game, never used personal views
Title: Re: Track IR not functioning properly with new update
Post by: steely07 on April 27, 2011, 06:37:56 PM
The TrackIR I bought a couple of months ago has gone back in it's box because I could never get the same rear views as with the hat switch, now reading this about it using your hps file and matching them, I beg HTC to somehow make this an option again!

I only fly the Hurri 2C in MA (unless eny prevents me), and there's no way I've found in hours of fiddling to get the same views as with the hat, can we get a petition together to have the option of TrackIR referencing the hps file?

Salute

Steely
Title: Re: Track IR not functioning properly with new update
Post by: bustr on April 27, 2011, 08:11:53 PM
I'm using the older TrackIR 3. I've refused to move to 6-axis vector view until this release of the game 2.24. I liked the 2-axis paning which inherited the stored view angles in your hps files. But, it seems to no longer be available. So... I downloaded 5.3 of the TrackIR software. Moved my camera back to 30-32 inches from my hat and put the 3-dot hat clip on.

I want to play the game more than I have any interest in not adapting to how it changes over the years. And Oh how Hitech and Pyro change it whether we like it or not.

Inside of the 5.3 GUI is an option called PANO. It gives you a spit cockpit to test your 6-axis view control in. I was surprised how well the old TrackIR3 worked with it. You will need to adjust the smoothing to max and set the type from 1:1 to Fast. So I went into the game and had to learn HowTo use 6-axis viewing.

1. I deleted all of my hps files from the AcesHigh\settings\planes directory. Save off a copy of them before deleting. The F10 saved views were conflicting with the smooth motion of my TrackIR axis. In some aircraft I had to hit Ctrl-F5 then raise the gunsight graticle a bit becausee the default head position is too low. Ta152 is really bad. F10 to save, then Ctrl-F1 to resume TrackIR.

2. If you created a (rear6-view) that you held down the Num-2 key, then pulled yourself forward to the instrament panel with an arrow key, sideways to the plexeglass with an arrow key, and up to clear the rear side stantions with a Page-up key, then F10'd to save it. In 6-axis TrackIR you lean forward, turn and lean your head to the canopy and then look back over your shoulder.

It is exactly like doing it strapped into a fighter cockpit. I remember because I lived in Luton England as a small boy and got a chance to sit in a spitfire cockpit in 1961 near Dunstable Downs southern Bedfordshire. They had to stack a few books on the seat to get my head up high enough. You don't just swivle your head around and "Not" look straight into the head rest. The Hurrican's cockpit is simply a bad design for rearward viewing. Thats why it had that big mirorr on top.

You need to get your camera far enough away from you that it slows down rather than exagerates your head and body motions. Then you need to practice a bit looking over your shoulder as if you were realy sitting in a small cramped cockpit. You cannot just turn your head to look back and down along the side of the deck. Yo have to lean your torso to help get your head around.

It's taken me 30minutes offline and a night of furballing to adjust to 6-axis TrackIR viewing.
Title: Re: Track IR not functioning properly with new update
Post by: steely07 on April 27, 2011, 11:49:10 PM
Thanks for that bustr, I'll try removing my hps files (saving a copy) as I suspect that may be the issue i'm having.

I may have to remount the trackir camera also, as I think (as you've mentioned) I need to be further away from it.

Salute

Steely
Title: Re: Track IR not functioning properly with new update
Post by: Acidrain on April 29, 2011, 01:57:28 PM
anyone from HTC care to respond to this issue?
Title: Re: Track IR not functioning properly with new update
Post by: james on April 29, 2011, 10:33:13 PM
When I look behind me the view snaps back to forward view. I get to my 9 or 3 o'clock in view and it snaps back to the forward. I've updated monitor and graphics card drivers as well as track ir drivers. I've also uninstalled and reinstalled track ir. It begins as soon as I run into red planes. Not trying to be funny. I really start to have problems as soon as enemy planes show up with my 6 view. While in transit the view is fine and everything works in other games. I don't know what else to do about it. Going to get fraps so I can film it and send it to HTC as well as natural point next week if it isn't running right by then.
Title: Re: Track IR not functioning properly with new update
Post by: hitech on May 04, 2011, 12:02:58 PM
We been looking at it today, nothing was suppose to change with trackir. The only issue we saw was if you were 3 axis setup with view mode snap, it did not work and we have fixed.

Other then the initial problems with the settings file that people had to delete, was there any issues with the normal 6 axis pan mode?

HiTech
Title: Re: Track IR not functioning properly with new update
Post by: Lusche on May 04, 2011, 12:38:11 PM
Other then the initial problems with the settings file that people had to delete, was there any issues with the normal 6 axis pan mode?

I use standard 6DOF pan (TrackIr 4) and have noticed no changes whatsoever. All fine on my side  :aok
Title: Re: Track IR not functioning properly with new update
Post by: ImADot on May 04, 2011, 12:46:35 PM
I generally have seen no issues using the 6DOF setting.  I have noticed that when I pause my TIR that my view rolls 180 and then settles on the default front view.  I accidentally blocked my Pro Clip emitters last night while scratching my head, and the view rolled around as if I paused the TIR.

Perhaps that's what happens when you try to check your six - your TIR is losing view of your emitters/reflecters.
Title: Re: Track IR not functioning properly with new update
Post by: Traveler on May 04, 2011, 04:25:01 PM
I have an older IRTrk 3 that I continue to use out of the box and have not had to do anything ,   it works great still, with no issues.
Title: Re: Track IR not functioning properly with new update
Post by: bustr on May 04, 2011, 05:26:02 PM
We been looking at it today, nothing was suppose to change with trackir. The only issue we saw was if you were 3 axis setup with view mode snap, it did not work and we have fixed.

Other then the initial problems with the settings file that people had to delete, was there any issues with the normal 6 axis pan mode?

HiTech

I don't mean to sound dense here but, is this the mode that would reference your saved head positions in the (hps) files as you looked to your rear?
Title: Re: Track IR not functioning properly with new update
Post by: james on May 04, 2011, 10:24:09 PM
I don't use snap mode I use pan with all axis enabled. It goes
To the forward view when I check six. Emitter is centered
On my head as well. I set it in tracking view on the profile so
It is aimed where it needs to be. I also updated my video card
driver to see if this was the problem as well. Still goes to forward
view when not wanted.
Title: Re: Track IR not functioning properly with new update
Post by: guttboy on May 04, 2011, 10:29:40 PM
Using a TIR 3 with the hat clips.

No issues on my end....

I always thought that you could not have different HPS with TIR.....?
Title: Re: Track IR not functioning properly with new update
Post by: Boxboy on May 04, 2011, 10:33:19 PM
6 degrees of freedom works fine, that never was the problem with me.  The problem is that I used 3 axis set up and trackIR would use my snap views where as now it will not.  Something in the code was changed that has effected this, I have tried all suggested fixes and nothing works, my choice now is TrackIR using 6dof, or snap views with TIR paused.
Title: Re: Track IR not functioning properly with new update
Post by: guttboy on May 04, 2011, 10:38:59 PM
Ahhh I understand now Boxboy.....

I have never tried it with the 3 axis and using the snap views to each of the saved HPS for them.  I was unaware you could do that and may give it a try in the next few days.

 :)
Title: Re: Track IR not functioning properly with new update
Post by: ColTomb on May 05, 2011, 08:20:31 AM
I'm using TrackIR 5 with the Track Clip Pro, the thing that clips on your headset, with the yaw, pitch, X axis ,side to side, and Z axis, front to back enabled.

Enable, Toggle, Trap, on. Roll, Y axis, up and down, True View and in game TrackIR relative view off. Have not tried saving and deleting the .hps files.

Getting the 180 degree flip when changing from internal to external in snap mode and the .5 second delay when pausing TrackIR.

Just checked this offline. With defult to instant view selected in view options I do not get any of the 180 degree flips when changing views or

pausing TrackIR and appears to be working fine in this mode.
Title: Re: Track IR not functioning properly with new update
Post by: Acidrain on May 05, 2011, 07:32:04 PM
I'm Using TrackIR 5 with the pro clip and 3 axis and cannot get TIR to use the saved views as it did before the patch. I'm gonna mess with it more tomorrow , but something isint right imo.
Title: Re: Track IR not functioning properly with new update
Post by: -sudz- on May 06, 2011, 09:19:47 AM
I'm Using TrackIR 5 with the pro clip and 3 axis and cannot get TIR to use the saved views as it did before the patch. I'm gonna mess with it more tomorrow , but something isint right imo.

We tested this specific issue and found that it is using the saved head positions while using Snap views.  If you are still having a problem could you re-save your head position and report here if it doesn't fix it.  If you do please let us know which type of view you are using (pan, snap, or move).

- Sudz
Title: Re: Track IR not functioning properly with new update
Post by: Boxboy on May 06, 2011, 02:48:20 PM
Sudz I did precisely that I deleted the file and then reset the head position with snap, no joy when I turned TIR5 back on I still got only the seat back view not the saved view.
Title: Re: Track IR not functioning properly with new update
Post by: james on May 06, 2011, 05:37:42 PM
Bought a new power supply, thinking the track ir wasn't getting enough power. Still goes back to forward view when I look behind me.
Title: Re: Track IR not functioning properly with new update
Post by: bustr on May 06, 2011, 06:27:51 PM
In your TR profile uncheck TrueView, x, y, z, and roll.<---Becomes the old 2-axis Dot tracking mode discontinued after version 4.1.37 of the TrackIR software.

In the game from the clipboard: Options-->Preferences-->View Options: Use Snap Padlock Mode

Uncheck: Default Instant Mode and TrackIR relative mode.

Make sure your camera is 24-40 inches away from your track clip or enhanced leds. If it is too close your head motions will translate into uncontrollable jerks and snaps. Mine is almost 40 inches away.

Having used both modes 6DOA and 2-axis Dot tracking hps inheratance. I like the Dot tracking more for the superior 6-view and the steady gunsight without having to use a TrackIR pause key mapped for shooting.
Title: Re: Track IR not functioning properly with new update
Post by: steely07 on May 06, 2011, 08:08:01 PM
bustr, that is perfect!!, i'm now getting the views i'm used to and can now use my trackIR, wh00t!!!!!

Salute to you Sir!!

Steely

edit : and of course, and as always, thank you HTC crew for looking into this for us :)
Title: Re: Track IR not functioning properly with new update
Post by: Acidrain on May 06, 2011, 08:12:15 PM
We tested this specific issue and found that it is using the saved head positions while using Snap views.  If you are still having a problem could you re-save your head position and report here if it doesn't fix it.  If you do please let us know which type of view you are using (pan, snap, or move).

- Sudz

Logged in today and downloaded a small patch that corrected the view issue...Thanks
Title: Re: Track IR not functioning properly with new update
Post by: james on May 06, 2011, 08:17:21 PM
Tried what you said and still when I look behind me the view goes back to forward. I have:
Reinstalled win7
Reinstalled AHII
Gotten an 850 MW power supply
Cleaned the lense of the track Ir and placed it within 24" and tried various distances.
Updated video card drivers and even rolled back video card drivers.
I have updated, uninstalled, reinstalled, and even rolled back track ir drivers.
I have unplugged and plugged in all of my stuff I use when playing from the usb ports

In transit everything is fine. When I see and get close to red planes and start menuevering the view goes from six oclock back to forward looking. Sounds wierd but that is what is happening hahahaha. I don't know what else to try. as far as using views from saving head positions i've never used them. I've looked behind me and moved my upper body to the left or right slightly to see around the seat back.    :bhead If there's a way to fix this please post or PM me. it makes the game unplayable with track ir.
Title: Re: Track IR not functioning properly with new update
Post by: Boxboy on May 06, 2011, 08:22:12 PM
That fixed it!! Thanks guys as usual the best customer support in the business :rock :rock
Title: Re: Track IR not functioning properly with new update
Post by: bustr on May 06, 2011, 10:34:05 PM
James,

I had the same problem for awhile today when I returned my TrackIR mode back to 2-axis hps inhertance. I closed down the game then pulled my TrackIR from the USB 1.0 port it was in and placed it in another USB 1.0 port. New drivers were updated by Win7 and it stopped flipping the view. This would be the simple solution.

I don't know what version of TrackIR you have. Or the version of the TR control software. But, when I used to have my TR3 USB 1.0 on the same hub with my Saitek USB 2.0 devices it would act this way. One way to see what USB standard all of your attached USB devices are is to down load a free copy of PC Wizard 2010. Run it and click on the I/O icon. It will display all of your USB ports. Click on each of them until you see your TR device. If NaturalPoint TR devices are still USB 1.0 or 1.1 and you have it on a bus with a 2.0 device. That may be the source of your view flip.

Otherwise maybe your TR device is not as healthy as it could be.
Title: Re: Track IR not functioning properly with new update
Post by: james on May 06, 2011, 10:49:11 PM
Thanks bustr I'll mess with that.

 Tried it out. Not working still. Everything worked just fine before this last update. Now I can't fight at all pretty much. When I get close to a bad guy I can't look behind me. Kind of defeats the purpose. I'm using track ir 4pro with 1.38 as the latest update. I have even posted on their forum. I have had this track ir sensor for 4 years now with no problems. I'll get a new one next week and see if that is the problem as far as sensors. After that i'm kind of out of options unless I go back to hat switches and that is not really part of the plan. Bustr thanks for the help man. <S>

Coltomb, i've even gone as far as using a track clip pro what i've had to see if that would make things any better.
Title: Re: Track IR not functioning properly with new update
Post by: ColTomb on May 06, 2011, 11:35:44 PM
James, you may already have it selected but check to make sure your "tracking target" is set to "Track Clip"

in the basics settings, if you are using the hat thing. I had mine backwards one time, got all kinds of strange views.

This may not apply to you, but there is a repair notice for certain TrackIR cameras. you can check your serial # on the TrackIR

start screen in the upper left hand corner next to where it says device.

TrackIR 5 Repair Notice : serials 152000 - 152914

http://forum.naturalpoint.com/forum/ubbthreads.php?ubb=showflat&Number=45301#Post45301 (http://forum.naturalpoint.com/forum/ubbthreads.php?ubb=showflat&Number=45301#Post45301)
 
Title: Re: Track IR not functioning properly with new update
Post by: guttboy on May 06, 2011, 11:46:25 PM
WOW.....

I did a bit of offline and TA practice today and discovered that my "Z" axis (or zoom) was causing the issue with the HPS and the rear view with TIR.  I can finally check my own "6" without having to lean into the screen.

What a difference!

I also found that having a deadzone programmed for the axis' really helps considerably as well.  Took a bunch of tweaking but just about right.

Using TIR 3 with Hat Clip, Win Vista 64 Ult for OS.

Title: Re: Track IR not functioning properly with new update
Post by: ColTomb on May 06, 2011, 11:53:38 PM
If you get in close to bad guys and things quit working, that may be a heat related problem.

It could be as simple as cleaning the heat sink and fan and your video card.

I had had trouble with my TIR with the new update, but HTC seems to have corrected the problem.

just played a couple of hours. TIR worked just fine. ...Just thowing out and idea here.
Title: Re: Track IR not functioning properly with new update
Post by: james on May 06, 2011, 11:55:42 PM
Thanks Ill get to that in the AM. I cleaned the inside and the vid card when i installed my new power supply earlier this evening. I'll give it another once over in the AM though. Thanks <S>
Title: Re: Track IR not functioning properly with new update
Post by: bustr on May 07, 2011, 01:26:11 AM
James,

Also try the newest controller software 5.3. It worked like da bomb with my TR3. My TrackIR profile instructions were from 5.3.
Title: Re: Track IR not functioning properly with new update
Post by: vatiAH on May 07, 2011, 01:13:40 PM
Bustr,

     thanks for posting this.   I was having a ton of trouble adjusting to using trackIR, now i'm much more confident in it's use.   Thank you again

Vati
Title: Re: Track IR not functioning properly with new update
Post by: james on May 07, 2011, 01:48:14 PM
Took pc apart and cleaned it with canned air, and q-tips.  :banana: Everything from the video card to the 56k modem that doesn't get used.  :eek: Took the cables from the new power supply and made sure  the vents to the case weren't going to be blocked.  :O  Un-installed and completely removed track ir software.  :bolt: Restarted the pc and then re installed latest track ir software. After the install and the pc recognized track ir was in the pc I put the plug into a different usb port and it initialized again.  :bhead
I'm happy to report everything is working just fine now.  :rock I have taken my p 51 for a spin  :airplane: and killed a bunch of cartoon planes with no problems now.  :ahand  Thanks for all of your help guys  :salute
Title: Re: Track IR not functioning properly with new update
Post by: noTch on May 13, 2011, 02:30:33 AM
I started this post to hopefully help out
Here are some TrackIR profiles to try (http://bbs.hitechcreations.com/smf/index.php/topic,312975.msg4053746.html#msg4053746)