Aces High Bulletin Board
General Forums => The O' Club => Topic started by: Meatwad on April 29, 2011, 07:23:45 PM
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When in the hell did they start routing their calls to a NATIONAL CALL CENTER!?!?!? :furious
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When the bean-counters figured out a way to show a marginal increase in profit with a 'slight' loss in quality and customer service. It's all the rage these days.
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When the bean-counters figured out a way to show a marginal increase in profit with a 'slight' loss in quality and customer service. It's all the rage these days.
also makes it easier for the company to profit...
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Hell sometimes it's easier to order online from Pizza Hut than to call. That's what I like about Dominos at least when you call the number you know that you are talking to the pizza place.
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if you want REALLY good pizza, AND like to spend a little less money on it, find a local "mom and pop" pizza joint. you'll be glad you did.
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Cant stand pizza hut. Everything tastes the same. Bad.
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if you want REALLY good pizza, AND like to spend a little less money on it, find a local "mom and pop" pizza joint. you'll be glad you did.
+1
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if you want REALLY good pizza, AND like to spend a little less money on it, find a local "mom and pop" pizza joint. you'll be glad you did.
Or make it yourself :devil
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if you want REALLY good pizza, AND like to spend a little less money on it, find a local "mom and pop" pizza joint. you'll be glad you did.
Or if in New England, find a Papa Gino's. Wicked good pizza.
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Ya but I'm not in New England Jake.
Your Friend
Tiger Cole ;)
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Or make it yourself :devil
i would've said that....but to be honest, i'm just too dam lazy these days, so i couldn't suggest it to someone else. :bolt:
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if you want REALLY good pizza, AND like to spend a little less money on it, find a local "mom and pop" pizza joint. you'll be glad you did.
+100
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for the record, anyone living near blackwood nj...........
ciffellis on chews landing road in lindenwold. they border lindenwold, blackwood, and glouster township, and are probably the best pizza i've had in years.
they cost about half the price of the local dominos, and pizza sluts, and you get double the food. :aok
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Or if in New England, find a Papa Gino's. Wicked good pizza.
Wow that caused a flashback. We had a Sal's right across the street when I was little and lived in Derry, NH.
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pitch pith pitch. You got your sausage pizza didn't you.
:neener:
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Many folks do not know that when they pull up to the drive thru at McDonalds (and many other fast food chains) that your not talking to the cashier at that McDonalds--you are talking to an operator at a call center in Kansas City, St. Louis, or some other place far away. They put the order into a computer and it shows up on that McDonalds overhead orders monitor.
Many pizza chains have gone to either national phone centers, internet ordering, or both.
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Many folks do not know that when they pull up to the drive thru at McDonalds (and many other fast food chains) that your not talking to the cashier at that McDonalds--you are talking to an operator at a call center in Kansas City, St. Louis, or some other place far away. They put the order into a computer and it shows up on that McDonalds overhead orders monitor.
Many pizza chains have gone to either national phone centers, internet ordering, or both.
That just blows my mind! I thought two windows was ridiculous enough but a call center too? (Actually I remember when McD's tried the three window thing). When I was a kid I used to work drive thru at a Dairy Queen and I would take the orders, make change, make the softdrinks, hand out the food *AND* we'd crank out the cars faster than Burger King next door! Especially for a Dairy Queen, that means something! (We also has very obsolete equipment.. if you think AH vox sounds bad LOL).
It just goes to show that kids these days simply do not want to work. Last time I was at McD's during lunch the girl at the first window put down her book, took my money, gave me my change and picked the book right back up again. Half the time they don't even have to make change.. just swipe a credit card instead!
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Many folks do not know that when they pull up to the drive thru at McDonalds (and many other fast food chains) that your not talking to the cashier at that McDonalds--you are talking to an operator at a call center in Kansas City, St. Louis, or some other place far away. They put the order into a computer and it shows up on that McDonalds overhead orders monitor.
Many pizza chains have gone to either national phone centers, internet ordering, or both.
wow!!
so they have an operator in st louis that sounds exactly like the cute chick at the window? and they relay the flirts to her too?> that's pretty cool!!
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pitch pith pitch. You got your sausage pizza didn't you.
:neener:
:mad: :mad: :mad: :cry
The voices are back!!!
Did you know the public is not understanding in my crusade against the evils of a sausage laiden pizza?
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It's not at every location. The local franchise owner is the one who decides if he wants to join the network. It's supposed to be a cost saving measure over the long haul.
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Round table pizza best place for the big chain outfit's hands down...
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It's not at every location. The local franchise owner is the one who decides if he wants to join the network. It's supposed to be a cost saving measure over the long haul.
Then it will be outsourced to India...hi, my name is Jill, can I take your order?
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Many folks do not know that when they pull up to the drive thru at McDonalds (and many other fast food chains) that your not talking to the cashier at that McDonalds--you are talking to an operator at a call center in Kansas City, St. Louis, or some other place far away. They put the order into a computer and it shows up on that McDonalds overhead orders monitor.
Many pizza chains have gone to either national phone centers, internet ordering, or both.
Not at my house
thanks to you sir :salute
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Then it will be outsourced to India...hi, my name is Jill, can I take your order?
yaknow? now i hear in my head a very strong indian accent trying to figure out how to pronounce pepperoni. :bolt:
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Then it will be outsourced to India...hi, my name is Jill, can I take your order?
You're a female? :uhoh :D
:bolt:
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yaknow? now i hear in my head a very strong indian accent trying to figure out how to pronounce pepperoni. :bolt:
My wife has no problem saying "pepperoni"...
She wouldn't eat it, of course, but saying it, no problem.
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if you want REALLY good pizza, AND like to spend a little less money on it, find a local "mom and pop" pizza joint. you'll be glad you did.
always the best :aok
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Not at my house
thanks to you sir :salute
Bless you Mr Dicho, but it's up to you to put it together and get it cooked.
My daughter is a super-smartie...graduated from a tough university Magna Cume Laude...she says that cooking is "alchemy". I have to show her how to make beef gravy :rolleyes:
All cooking is in reality is gathering ingredients and then following directions...nothing more.
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That is if you have a recipe. You should see and/or hear about some of my maternal grandmothers recipes. :devil
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If you're in the Phoenix, AZ, area look for Nello's. Try their sausage pizza. They make their own Italian sausage inhouse. :old:
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Pizza hut has gone down the tubes.
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Bless you Mr Dicho, but it's up to you to put it together and get it cooked.
My daughter is a super-smartie...graduated from a tough university Magna Cume Laude...she says that cooking is "alchemy". I have to show her how to make beef gravy :rolleyes:
All cooking is in reality is gathering ingredients and then following directions...nothing more.
It's fun too.
Liquor may be quicker but a good cook keeps em coming back. :devil
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When in the hell did they start routing their calls to a NATIONAL CALL CENTER!?!?!? :furious
Did peggy take your call?(http://nysportsjournalism.squarespace.com/storage/DiscvrPeggy2.png?__SQUARESPACE_CACHEVERSION=1289094296667)
Srsly if your gonna order crap pizza Pappa John or "NEW" Dominos better yet support the mom n pop joint
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Did peggy take your call?(http://nysportsjournalism.squarespace.com/storage/DiscvrPeggy2.png?__SQUARESPACE_CACHEVERSION=1289094296667)
Srsly if your gonna order crap pizza Pappa John or "NEW" Dominos better yet support the mom n pop joint
that's what i;m saying.
they don't look as flashy as dominos or pizza slut. they don't wear cool/groovy uniforms.
but they generally make the best pizza out of any of em. and they generally charge less, while giving you more food too.
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If you're in the Phoenix, AZ, area look for Nello's. Try their sausage pizza. They make their own Italian sausage inhouse. :old:
Things were going good again until you mentioned the horrible abomination above
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that's what i;m saying.
they don't look as flashy as dominos or pizza slut. they don't wear cool/groovy uniforms.
but they generally make the best pizza out of any of em. and they generally charge less, while giving you more food too.
I used to work on the road alot and once stopped at a gas station in east Bumble Cluck Georgia it was owned by a korean couple, I was hungry and noticed a deli. The lady I just had paid for gas n smokes came and asked if I was hungry. I agreed to a roast beef sandwich..it eneded up being by far the best I've had. Nothing you cant make yourself(she used pretty much all grocery store bought stuff" but she piled it on high and told me " You big man for you large portions" You actually get this treatment from mom and pop places alot. not that they try harder(they do ) but they are usually there because they LIKE WHAT THEY do. I got a chinese place round the corner they dont accept tips from me anymore and they get to me in 20 mins or less everytime and add a lil extra. Owner of that place actually turned out to be the delivery guy I've been tipping well for accepting a order 5 mins before close and dropping it off on the way home.
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One of the McDs down here in Alabama that I went to occasionally tried that call center thing. Between the connection not working half the time and the Yankees in Missouri not understanding Sweet Tea orders they ended up "poop canning" that call center thing. Not to mention how many times they screwed up an order because their numbers didn't match the local numbers some times and the Yankees couldn't understand southern kings English over a drive up window mic.
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When the bean-counters figured out a way to show a marginal increase in profit with a 'slight' loss in quality and customer service. It's all the rage these days.
That's why we get paid! hehe Well except I'm out of work because we lost customers. ugh!
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Pizza Hut had already all but lost about the time Dominos put in effort and imporved their product only a year or two ago. Now they're scraping bottom I figure.
It really is all about the mom-n-pop places you find. If for nothing more than better than a scowling employee that doesn't want to be there nevermind make you a meal you're gonna actual enjoy or want to consume. It floors me how much food I can get from this little place near my office for ~$7 (and how relatively quiet they are whenever I stop in compared to all the other buisness and hustle and bustle along Santa Monica Blvd.), beef terryaki rice bowl and a vegetable tempura made fresh, yum yum, and in less than 10-minutes and handed to you with a smile, and a very happy and healthly-fed tip-jar on the counter.
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In the eatery biz it's all about great food and customer service--50-50.
No eatery can survive on only new customers. It's all about repeat business.
In the casino biz of course we had our "whales" (totally repeat biz high rollers) as well as mid-range players. I comp'ed the living kraap for those people every month with direct-mail as well as dinner comps and special free buffets and VIP parties. While a restaraunt can't do that they CAN have a quality product in every item on the menu. The secret of customer service is making EVERY customer feel like you are invited to eat at their house. I used to encourage/challenge employees to learn ONE regular customer's name a day. Just one, and treat them like family. It worked. Total handle went from $4.4M a year to $166M a year in less than three years. Oh, and the Rueben went from "skinny" to "Geeeeeeez, how in the world can I finish that?" Chef Johnston designed the best Rueben on the planet. It was 3" from top to bottom and corned beef was in no way spared, freshly sliced swiss and extra 1000 Island Dressing on the side. I wish I had one right now. :(
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Pizza Hut had already all but lost about the time Dominos put in effort and imporved their product only a year or two ago. Now they're scraping bottom I figure.
It really is all about the mom-n-pop places you find. If for nothing more than better than a scowling employee that doesn't want to be there nevermind make you a meal you're gonna actual enjoy or want to consume. It floors me how much food I can get from this little place near my office for ~$7 (and how relatively quiet they are whenever I stop in compared to all the other buisness and hustle and bustle along Santa Monica Blvd.), beef terryaki rice bowl and a vegetable tempura made fresh, yum yum, and in less than 10-minutes and handed to you with a smile, and a very happy and healthly-fed tip-jar on the counter.
ever been to taco bell? i have a loooong time ago. remember how friggin tiny their burritos are?
my friend came in for work on her car today. stopped at a "mom and pop" mexican place, and grabbed me a burrito. all i can say is holy massive fart machine batman!!! :x
the dam thing was so big i couldn't finish it. and cheaper too. and tasted friggin GOOD.
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ever been to taco bell? i have a loooong time ago. remember how friggin tiny their burritos are?
my friend came in for work on her car today. stopped at a "mom and pop" mexican place, and grabbed me a burrito. all i can say is holy massive fart machine batman!!! :x
the dam thing was so big i couldn't finish it. and cheaper too. and tasted friggin GOOD.
If you go to a Taco Bell and live within the greater-metropolitan Los Angeles area... you are now officialy gringo, mentaly challenged, or a poorly experienced tourist. Good burritos are not mostly beans and rice, those are added to it like salsa for flavor. My favorite hole-in-the-wall burrito place is actualy a stone's throw from the Van Nuys Airport runway's southern-most end. They don't speak english, but for as much as a lunch combo from Taco Bell you get a burrito that's mostly meat, with a generous amounts of parsley, onion and salsa (you want to waste your money on lots of beans and rice in your burrito like a gringo, you're gonna have to learn how to ask them to do it for you in spanish, sorry :D ). There are also a few clubs in downtown and hollywood that are a stones throw from a late-night mexican food place and they usually stay open for a huge buisness rush starting at 1:30am until the crowds die down as people trickle home around 2:30/3. My favorite mexican food place is closer to where I live and they have more normal hours, not only is it fantastic food and all the fresh chips and salsa you can eat, but just try and beat always-$10 pitchers of beer here in SoCal.
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One of the McDs down here in Alabama that I went to occasionally tried that call center thing. Between the connection not working half the time and the Yankees in Missouri not understanding Sweet Tea orders they ended up "poop canning" that call center thing. Not to mention how many times they screwed up an order because their numbers didn't match the local numbers some times and the Yankees couldn't understand southern kings English over a drive up window mic.
Calling someone from Missouri a "yankee" shows you are completely ignorant of both your geography and history. Not to mention can get your butt whipped in most parts of the state.