Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: Banshee7 on February 04, 2012, 02:40:56 PM
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Hi guys,
I tried logging into Aces High today with no luck. Every time I hit "OK" to log in to access the online arenas, this is what I see:
(http://i236.photobucket.com/albums/ff169/banshee7_2007/aceshighproblem.jpg)
This just started happening after the recent update. Any ideas, or am I just plain stupid?
#S#
Banshee7
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im having the same issue
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Yep my game wont even launch at all
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Same issue here also since latest patch.
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Does the game work offline?
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I cant even get that far going to try to reinstall again.
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I cant even get that far going to try to reinstall again.
Need to see a DXDIAG output.
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Suggest checking your firewall settings as well chaps. If you allowed it through before the patch, might have to reallow it through post patch.
Wurz
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I have also gotten reports that Kaspersky is interferring with the game and causing some game crashes as well.
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Does the game work offline?
i only had the problem for about 4 hours and then it seemed to magically fix itself. no issues since, game runs perfectly. :salute
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someone feels my pain! posted this on squaddie forums.
I'm having major disco probs? anyone else? i usually last a bit but the more cons in my sights, less time. had about 10 cons in my sights in teh storch before disco, but happens alot. game freezes, don't want to fry it by consantly holdinng power button down to power down. anyone else? all started after last patch. gonna post this on the main page too, maybe they can look into it. frustrating to say the least. it can't be vid memory, i got gigs of it, and never used more than 5-6 mb's. anyone else?
Foo Fighter
MOD - it's not a firewall prb too, cause i can play a bit before it crashes.
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Post the first third of a dxdiag. Maybe we can spot an issue.
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Post the first third of a dxdiag. Maybe we can spot an issue.
wut???
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wut???
Read this (http://bbs.hitechcreations.com/smf/index.php/topic,71591.msg3215282.html#msg3215282) on how to run DXDIAG.
Also need to know what the exact settings being used for the game in both "Video Settings" and "Options->Graphic Detail->Advanced".
Also need to know if you are forcing any settings in the video cards control panel, such as anistropic, anti-aliasing, and so on.
The memory used, in the video card, is not accurate at all for Windows 7 or Vista. It is only for Windows XP.
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Third times the charge on reinstall
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Read this (http://bbs.hitechcreations.com/smf/index.php/topic,71591.msg3215282.html#msg3215282) on how to run DXDIAG.
Also need to know what the exact settings being used for the game in both "Video Settings" and "Options->Graphic Detail->Advanced".
Also need to know if you are forcing any settings in the video cards control panel, such as anistropic, anti-aliasing, and so on.
The memory used, in the video card, is not accurate at all for Windows 7 or Vista. It is only for Windows XP.
i"ve reduced vid settings, almost to default, and i don't get warnings or reports on why it crashes. my whole puter freezes up and i gotta restart it all over.
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Still need the DXDIAG output.
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info sent, let me know if i got the right info to you please.
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Discos are a separate problem and more to do with the Internet, so I am putting those aside.
I see no reason why your system would be locking up, unless you are running Norton or Kaspersky on your system. Is the CPU over-clocked?
You might try a complete, fresh, installation of the game.
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After a quick call with Roy, everything is working fine!
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After a quick call with Roy, everything is working fine!
Think you can elaborate so that we can all learn from this?
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Third times the CHARMon reinstall
Well seems I lied wont launch again
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Think you can elaborate so that we can all learn from this?
I just did a fresh re-installment of the latest version.
EDIT: I tried that first with no results. So then I uninstalled and downloaded everything fresh
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I just did a fresh re-installment of the latest version.
EDIT: I tried that first with no results. So then I uninstalled and downloaded everything fresh
Is it still working? I ran the game yesterday after fresh install but today its a no go again.
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Is it still working? I ran the game yesterday after fresh install but today its a no go again.
I won't know until Friday. I am only able to play on the weekends.
On another note. After I uninstalled and reinstalled everything, I seem to be getting even better FPS while running even higher graphics settings than before. Which leads me to my next question. When you install the game, I noticed that the Max Texture size is 1024 (I was running 512). Is the Hi-Red pack already installed with the game?
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The high res package is not installed with the game. It will download it automatically, if you leave the Maximum Texture Size setting at 1024, or higher, if the current version you have is incorrect or if there is none installed.
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Could the settings of graphic be casuing this? Maybe conflict with some video cards?
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Also note, just discovered a bug that could be causing this.
Here is the qualifier.
If you can get the game started, go to online and the game crashes after you login, BUT you do not get the arena list, then remove the "sysinfo.cfg" file from the games settings folder and see if that fixes your problem.
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Also note, just discovered a bug that could be causing this.
Here is the qualifier.
If you can get the game started, go to online and the game crashes after you login, BUT you do not get the arena list, then remove the "sysinfo.cfg" file from the games settings folder and see if that fixes your problem.
Removing that file worked like a champ. It has been a couple of months since I have been on because of the aceshigh.exe crash. Today was the day I was getting around to try a total deletion and reinstall and decided to take a quick cruise on the board again just in case I found anything new about this crash and came across this post. :aok
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Can play game in offline mode just fine...but for some reason it crashes everytime I try to logon...
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Removed the sysinfo.cfg file as you suggested...game loads just fine...just asks me for all my computer info again...
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Same problem, deleted the file and my joystick was no sensitivity whatsoever. It was like stearing in bombsite.
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Anyone still haveing problems? I am still unlabe to even get the intro screen to pop up
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Considering the intro screen is just Windows, and not even the game/DirectX, there is something seriously wrong.
Are you missing a driver, perhaps? Run DXDIAG and check the video and sound tabs to make sure there is a DirectX driver installed for those devices.
Failing that, I need to see a DXDIAG output before even trying to guess what could be wrong.
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Considering the intro screen is just Windows, and not even the game/DirectX, there is something seriously wrong.
Are you missing a driver, perhaps? Run DXDIAG and check the video and sound tabs to make sure there is a DirectX driver installed for those devices.
Failing that, I need to see a DXDIAG output before even trying to guess what could be wrong.
Would having Direct x 11 running effect this? I can run 2 newer games no problem(Bf3/ SWTor) aswell as an older Game Empire: Total War.
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DX11 has no impact.
Again, need to see a DXDIAG output to start to make any sense of this. My bet is you have a very corrupt installation of the game or are running some other software that is interferring with the game, or you are missing a native device driver the game needs.
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I have GTX 580 and rolled back driver. Problem is still there, cant get into game. I have been having EXACT same problem Banshee. HELP!
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Yes, Shuzzinator, game works fine in "offline" mode.
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Having same problem. rolled back updates and still no good.
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I was having the problem last weekend when I was also having problems getting the .fla files from the servers. What stopped my crashing (didn't fix the fla problem, that fixed itself), as a complete uninstall of the game then a system shutdown. Rebooted the system then reinstalled AH. When I did a reinstall without a reset, I was getting the same problems with the game crashing upon attempting to connect to the login servers.
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If the game works offline, then the game is working. So I am pretty confused. When anyone says, "the game is not working" all I can assume from that is the fails to start, for some reason.
So if the game is working offline, then I just need to know the specific details of what is going on when you select online and everything after that.
Mosr often than not, the game is being interfered with by a firewall, security suite, firewall, and/or the "sysinfo.cfg" file has been corrupted in the "settings" folder.
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Figured out my problem, and I think it was totally different from these guys. When I put directx 11 in it messed up Direct 9 and 10 I guess. I went to directx website and thier update thing for directx 9c and all the less graphic challenging games I had(AH, Mount and blade warband, Empire:Total war) started working again
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I assume your computer is running Windows XP. As such DirectX 11 is not supported at all and the hacked up versions of DirectX 11 installs for Windows XP are just that. Hacked up.
No one that supports Windows XP will support DirectX 11 running on it.
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I have GTX 580 and rolled back driver. Problem is still there, cant get into game. I have been having EXACT same problem Banshee. HELP!
When all else fails, after you've tried removing the sysinfo.cfg file and other options Skuzzy has mentioned, you can simply save your settings files and anything else like skins and uninstall the game and do a fresh install. This is what I did, since Skuzzy found the bug in the sysinfo.cfg file after I had already done this, and it works fine til this day. I'm actually running higher video settings and getting better FPS than I was before.
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I assume your computer is running Windows XP. As such DirectX 11 is not supported at all and the hacked up versions of DirectX 11 installs for Windows XP are just that. Hacked up.
No one that supports Windows XP will support DirectX 11 running on it.
Yeah I had heard that, but Im running vista 32 It could just have been a bad dl.
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If the game works offline, then the game is working. So I am pretty confused. When anyone says, "the game is not working" all I can assume from that is the fails to start, for some reason.
So if the game is working offline, then I just need to know the specific details of what is going on when you select online and everything after that.
Mosr often than not, the game is being interfered with by a firewall, security suite, firewall, and/or the "sysinfo.cfg" file has been corrupted in the "settings" folder.
I have this problem aswell. Game works fine offline but it stops loading when it says "Terrain Complete". The music keeps playing but the only way to get out of the situation is hitting reset button, alt-f4 or hitting win-key won't work. I've done two fresh installs already with no extra terrain files/settings etc added with no effect. I assume Dxdiag is so far irrelevant as the game itself works. If you need it I'll post it (needs to be posted over several posts due to the character limit). I have Comodo firewall and AH has the permission as it asks that after fresh install and I can get to the log on screen and start loading up the arena. I also deleted the sysinfo.cfg and selected "not this time" when it asked the computer info again, it didn't help.
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Sorry Skuzzy, disregard the above. It was my stupid comodo firewall after all. It asks the permission for multiple times for AH too I see. I thought it couldn't have been the firewall since I already gave it permission and it never asked it from me again and I got to the arena choosing menu. I apparently asked again as the game was loading and I couldn't alt-tab. All fixed now.
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what patch were you installing 2.27 Because I have never Had A problem I have windows XP I think :aok
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Sorry Skuzzy, disregard the above. It was my stupid comodo firewall after all. It asks the permission for multiple times for AH too I see. I thought it couldn't have been the firewall since I already gave it permission and it never asked it from me again and I got to the arena choosing menu. I apparently asked again as the game was loading and I couldn't alt-tab. All fixed now.
Glad to hear it is fixed. Sometimes a firewall database can get really messed (for lack of a better technical term) and simply dropping the application from the firewall and adding it back can cure a lot of oddities.