Aces High Bulletin Board
General Forums => Hardware and Software => Topic started by: Kenne on November 07, 2013, 04:56:17 PM
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just got my EVGA GTX760 from new egg and it dont boot.
checked connections, removed/reinserted...no go
put the ole 7800GTX and im up and running (obvious since im posting this :D)
i got a 88day return policy with newegg, but the box say not to return it
to the store, and contact EVGA first.
your thoughts?
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One of the reasons why I like shopping through Amazon, far easier to return defective items. You can call up NewEgg and tell them you contacted EVGA and they told you they could send you an RMA under the warranty but that it could take 6-8 weeks and you don't want to wait that long and you wish to return the item for a full refund. Had to do that once to get a refund on a defective sound card I got through NewEgg.
ack-ack
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Things that are DOA are ok to return to the place of purchase usually.
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the vc can be returned to new egg within 30 days. call newegg and ask for an rma.
semp
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ok, return to newegg.
will they offer to send me a replacement, or do i have to buy another card?
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ok, return to newegg.
will they offer to send me a replacement, or do i have to buy another card?
amusingly, contacting newegg support could answer that and other questions for you...there is even a (surprise), faq.
http://help.newegg.com/app/home/p/72/ (http://help.newegg.com/app/home/p/72/)
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could the PS be a problem?
its a thermaltake 500 SLI ready unit.
the VC box say i need 30A on the 12V rail.
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could the PS be a problem?
its a thermaltake 500 SLI ready unit.
the VC box say i need 30A on the 12V rail.
well there's a hint. bet you're not getting that many amps through your +12v rail.
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well there's a hint. bet you're not getting that many amps through your +12v rail.
Yup,look like there are 2 12 volt lines,1 has 17 amps the other has 18 amps.
:salute
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well there's a hint. bet you're not getting that many amps through your +12v rail.
It won't need anywhere near that to boot. Its DOA.
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It won't need anywhere near that to boot. Its DOA.
:rofl :rofl :rofl if you say so... :lol
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:rofl :rofl :rofl if you say so... :lol
Don't be nasty, it's hard enough already to get a doa vid card. I tell from experience: scrambled pixels from the very start, impossible to even look at the bios settings through the mosaic...
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Don't be nasty, it's hard enough already to get a doa vid card. I tell from experience: scrambled pixels from the very start, impossible to even look at the bios settings through the mosaic...
But first he really needs to try it with a PSU that can supply the power it needs. Often devices need a peak of power just on boot so it may appear dead just because it fails self test during startup.
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But first he really needs to try it with a PSU that can supply the power it needs. Often devices need a peak of power just on boot so it may appear dead just because it fails self test during startup.
I have to disagree with that, although I may well be wrong. All the video cards I have met so far have at least given a notice of insufficient power. IIRC all of the ones I've been testing have been able to boot to the desktop with any power, as long as there has been a plug installed from the PSU to the GPU. The restrictions have shown only after trying some more serious efforts than just showing the Desktop. Again, I may be outdated concerning this matter.
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Bizman, if your +12v rail is putting out close to the amps needed by the graphics card, it will boot and depending on the card you may just get a low power warning and/or the card will cause some weirdness with the system. on the other hand if the +12v rail is putting out ~1/2 the power needed, the card won't power up.
in Kenne's case, his card needs a minimum of 30 amps continuous and his dual 12v rail power supply is only putting out 17 amps on one rail and 18 amps on the other. if he could get ~25-26 amps on one of those rails, it would at least power up.
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Thanks for the clarification. Until so far I've obviously only seen cards that a) haven't been plugged into power, giving the warning, or b) have been able to boot with insufficient amount of juice at least to the desktop. I still have a feeling that (almost) any card is able to produce some graphics at boot time to the point where vga ends, given all power cords are plugged, no matter what their amperage is. After all, up to the point when only text is shown, any graphics circuit starting from eighties? seventies even? could show the black and white text at startup . Getting to Windows can be a totally different thing. Feel free to correct me if I'm wrong, I'll take it as ongoing education. :salute
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Thanks for the clarification. Until so far I've obviously only seen cards that a) haven't been plugged into power, giving the warning, or b) have been able to boot with insufficient amount of juice at least to the desktop. I still have a feeling that (almost) any card is able to produce some graphics at boot time to the point where vga ends, given all power cords are plugged, no matter what their amperage is. After all, up to the point when only text is shown, any graphics circuit starting from eighties? seventies even? could show the black and white text at startup . Getting to Windows can be a totally different thing. Feel free to correct me if I'm wrong, I'll take it as ongoing education. :salute
Although years ago, I personally experienced a false 'DOA' graphics card which simply refused to even display POST on my computer. It worked perfectly when we tested it on the shops own rig. Using a properly sized PSU the card became functional.
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then what PSU do yall recommend that have 30A?
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then what PSU do yall recommend that have 30A?
how much do you want to spend? here is a thermaltake toughpower 750w single +12v rail @ 60a for $70 -- http://www.newegg.com/Product/Product.aspx?Item=N82E16817153170 (http://www.newegg.com/Product/Product.aspx?Item=N82E16817153170)
a seasonic 550w single +12v rail @ 45a for $74 (it's a little better quality) -- http://www.newegg.com/Product/Product.aspx?Item=N82E16817151136 (http://www.newegg.com/Product/Product.aspx?Item=N82E16817151136)
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thanks Gyrene.
but with the RMA hassles im having with the DOA VC,
I think more $$$ outlay at the local spots may put me closer to god.
Best buy n Frys are lot closer than Newegg in Whittier.
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thanks Gyrene.
but with the RMA hassles im having with the DOA VC,
I think more $$$ outlay at the local spots may put me closer to god.
Best buy n Frys are lot closer than Newegg in Whittier.
whittier is right next to newegg's will call. newegg's will call is right by the 60and 57. fry's has some really crappy ps's unless you want to spend 150+.
semp
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eh, before you send that card back...since that power supply has 2 +12v rails, you could try 1 power plug from each rail and plug them into the video card. that is assuming the power supply allows you to do it, that may get the power needed by the card to at least post.
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eh, before you send that card back...since that power supply has 2 +12v rails, you could try 1 power plug from each rail and plug them into the video card. that is assuming the power supply allows you to do it, that may get the power needed by the card to at least post.
You mean like the Y-cable with a pair of female molex connectors used for older hard disks and opticals, which often are shipped with the GPU? If the PSU has two 12 V rails, I have a strong feeling that one has only the GPU connectors and the other for other peripherals. Again, I may be wrong, but my imagination says the simplest way to separate two rails would be like that.
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You mean like the Y-cable with a pair of female molex connectors used for older hard disks and opticals, which often are shipped with the GPU? If the PSU has two 12 V rails, I have a strong feeling that one has only the GPU connectors and the other for other peripherals. Again, I may be wrong, but my imagination says the simplest way to separate two rails would be like that.
it depends on the power supply Biz. i have an older thermaltake 750w modular with 2 12v rails and each set of cables have 1 6pin and 1 8pin gpu power connection. i also have adaptors with 4 pin molex to 6pin gpu power connectors.
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it depends on the power supply Biz. i have an older thermaltake 750w modular with 2 12v rails and each set of cables have 1 6pin and 1 8pin gpu power connection. i also have adaptors with 4 pin molex to 6pin gpu power connectors.
Good to know. I have a bunch of several molex to gpu adapters, too, both single and the Y-type. It's just that there's usually no information about how the wiring matches the rails. Modulars make it even more complicated.
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Good to know. I have a bunch of several molex to gpu adapters, too, both single and the Y-type. It's just that there's usually no information about how the wiring matches the rails. Modulars make it even more complicated.
interesting, mine has the +12v pci-e rails separated, which makes it easy to figure out how to tap into both rails....if i'm not grossly mistaken the yellow with blue stripe is the +12v line, and if you don't have a modular power supply there should be tags on the cables.
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well the thermaltake i got has four outlets on the back.
1 marked 'PCiE' and that terminates into two 6pin plugs (for SLI)
and then one is for MB power, and the other two are for the rest.
with adaptors sent with the card..both of the 6pins became the 8pin plug.
then two molex adaptors became the cards 6pin connector.
(the card has one 6pin and one 8pin)
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odd...i wonder if they're using 1 of your +12v legs dedicated to mobo power and the other for pci-e...that would explain a lot.
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Gyrene, do you have a VC with 2 aux power connects?
if you disco both of them, will the comp still boot.?
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odd...i wonder if they're using 1 of your +12v legs dedicated to mobo power and the other for pci-e...that would explain a lot.
That's what I was thinking about. With two rails it somehow makes sense dedicating one rail for GPU calculations and the other for "regular" computing. Then again not, as it shows. No wonder Thermaltake have gone into single rail with most of their new PSU's.
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Dont buy from New Egg. I keep warning people against them. If you bought from B&H video you'd probably have your new one back by now. Not only that but if the card's price dropped within 30 days of purchase they would refund to you the difference in price from what you paid. http://www.bhphotovideo.com/
New Egg stinks. Oh they are fine for prices but if you ever have to return anything or deal with customer service they are terrible.
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Gyrene, do you have a VC with 2 aux power connects?
if you disco both of them, will the comp still boot.?
yeah my video card has 2 6 pin power connections, if i disconnect either, system won't even post.
Dont buy from New Egg. I keep warning people against them. If you bought from B&H video you'd probably have your new one back by now. Not only that but if the card's price dropped within 30 days of purchase they would refund to you the difference in price from what you paid. http://www.bhphotovideo.com/
New Egg stinks. Oh they are fine for prices but if you ever have to return anything or deal with customer service they are terrible.
i've been dealing with newegg since 2001, never had a problem with customer service or rma's. then again, i've only had 1 doa part and 1 warranty exchange. b&h photo is great for low end purchases but, aside from shipping costs if you want your item in less than a week, they don't cross ship either. at least they wouldn't when i got the doa steering wheel setup and it was a $150 item.
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yeah my video card has 2 6 pin power connections, if i disconnect either, system won't even post.
that's what concerns me.
that the VC needs sooo much Amps just to boot.
i mean, it shood have a base line like it does with the vid drivers. cuz the new drivers arnt
installed until after the card is installed and even then the card still puts out a picture.
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i think there is an "absolute minimum baseline" power requirement but, i have never seen one published. i've seen similar behavior with cell phone chargers, not enough power output on the charger and the battery won't charge.
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I've gotten a couple of EVGA video cards in the past that were dead on arrival. Newegg replaced the first, then on the second just credited me, and I bought a different vendor's card. The card might have been great, but the packaging was really bad and resulted in broken cards by the time it arrived.