Aces High Bulletin Board
General Forums => Hardware and Software => Topic started by: Lab Rat 3947 on June 08, 2015, 10:06:26 PM
-
got a virus and did a restore. now ESET won't work. I can't delete the file. I can't activate the program and their customer support is a POS.
Can anyone tell me how to get rid of this program.
when I try to delete is says the it is in use/ disk full/ protected.
I can't even rename this POS.
The ESET downloader stops everytime saying it has encountered a problem.
nothing in the "support emails" (LOL) does any good.
I was told to hit "update" but "update" doesn't show up in the opening dialog box where they say it will be.
Can anybody help me.
ESET support isn't any help and I don't see any reason to renew a program that doesn't work.
LtngfRydr
-
Did you forget to create the Rescue CD after your first installation? (rhetorical question)
-
Did you forget to create the Rescue CD after your first installation? (rhetorical question)
have no idea what you are referring to, never heard of it
-
have no idea what you are referring to, never heard of it
He means a Backup and Restore Disk. It is always a priority have if not make one at times when a potential threat(such as a virus or spyware) harms your system in case.
-
Your virus is still active, first thing they do is disable av..
semp
-
What semp said. Once your computer has a virus, it will disable any anti-xxxx software running on it.
-
so a backup does not work ? And a system restore does not work ?
then will formatting my hard drive & reloading my OS will be my only option ?
or do I have to by a new hard drive.
it sounds as though I have to buy a new hard drive
I am asking these questions in earnest as I really don't know the answers
-
If you've run Windows Restore, going back to a date when your system was supposedly clean, that alone can and often will cause your antivirus to malfunction. Antivirus programs rely heavily on correct date and time and since System Restore takes the system back in time there'll easily be conflicting time stamps. Usually that means you'd have to totally clean the program of your system and either reinstall it or replace it with some other antivirus. For Eset, the manual uninstall instructions and link to the uninstaller program are here: http://kb.eset.com/esetkb/index?page=content&id=SOLN2289 (http://kb.eset.com/esetkb/index?page=content&id=SOLN2289).
Of course the best solution after a virus attack is always to do a clean install of the entire operating system (of course after saving your photos and other irreplaceable data), but if that is out of the question, there's a bunch of other things you can do.
First things first: Was that a virus or simply an aggressive marketing program you got? What were the symptoms? Marketing programs can be quite persistent, but they seldom break anything. As they're not actually viruses, most antivirus programs won't necessarily notice them. Eset has a check box for PUA (potentially unwanted applications) leaving it up to you either welcome adware as a consumer aid or consider them as malware. What was your choice?
If you got a "real" virus, a bootable virus cleaner is what you need. Something like F-Secure Rescue CD (https://www.f-secure.com/en/web/labs_global/rescue-cd) or Kaspersky Rescue Disk (http://support.kaspersky.com/viruses/rescuedisk#kb) should do the trick. There's a lot more of them, these two are what I've been using. See https://www.raymond.cc/blog/13-antivirus-rescue-cds-software-compared-in-search-for-the-best-rescue-disk/ (https://www.raymond.cc/blog/13-antivirus-rescue-cds-software-compared-in-search-for-the-best-rescue-disk/) for alternatives. You can also get an antivirus scanner to boot from an USB stick, google for "bootable virus scanner usb".
After having cleaned your system from outside with one or more bootable scanners, start cleaning from within Windows. At first reset all of your Internet browsers including Internet Explorer. Then get some cleaners. Start with RKill to stop any malware running: http://www.bleepingcomputer.com/download/rkill/ (http://www.bleepingcomputer.com/download/rkill/). From the download site you'll also find links to AdwCleaner and Junkware Removal Tool, both of which are quite fast. ComboFix makes a more thorough job, the best part being that it can fix many settings changed by malware. Another great tool is Malwarebytes' Anti-Malware, https://www.malwarebytes.org/mwb-download/ (https://www.malwarebytes.org/mwb-download/) which I recommend running in any case.
Last but not least, if every cleaner says your system should be clean and you've double checked your browsers' start pages and add-ons but you still find yourself on a marketing search site, right click the icons for every browser in every location and choose "Properties". On the Icon tab, Target window it should only read "C:\Program Files (x86)\<YourBrowser>\<yourbrowser>.exe". If you find any net address after the last quotation mark, simply remove it.
Good luck!
-
What semp said. Once your computer has a virus, it will disable any anti-xxxx software running on it.
so AV programs arnt designed to prevent this?
-
so AV programs arnt designed to prevent this?
AV programs are just a method to gain false confidence. They regularly get owned by the attackers.
-
so AV programs arnt designed to prevent this?
Think about it the military way: When they added armor to tanks, someone invented armor penetrating ammo. So they thickened the armor, slanted it and made it of harder steel. Result: The opponent designed more powerful weapons to penetrate the armor. Everything that has been made can be broken. Every program can be cracked.
The "good" thing with modern viruses is that they try to break things as little as possible to minimize their footprint, making them harder to find. On the positive side I'd also count that known viruses are relatively easy to remove, especially with a bootable tool. There's exceptions, of course, but then again there's very few viruses to survive a total clean install including wiping the hard disk.
I'm more concerned about the marketing stuff, often erraneously called viruses, too. Adware, crapware, greyware, scareware, spyware, you name it can easily make a top notch computer crawl. Search results sorted by who pays best, pop up windows, underlined trigger words on every site, regular scans resulting a warning about poor performance etc. The procedure to get rid of them takes numerous hours, just look at the instructions in my previous post.
-
so AV programs arnt designed to prevent this?
Any anti-xxx program is only as good as its last update and even then, it will immediately be behind again. They are always one step behind virus creators.
The best defense is a well configured computer being used by a disciplined user.
-
what ghost or mirror programs you recommend?
(make a bootable copy[on another HD] of current HD)
-
what ghost or mirror programs you recommend?
(make a bootable copy[on another HD] of current HD)
Windows' own backup does a decent job. A backup takes much less space than a mirror copy. If you want a clone of your current hard disk, both Seagate (DiscWizard) and Western Digital (Acronis) offer a free program as long as one of the hard disks is of their make.
-
Windows' own backup does a decent job. A backup takes much less space than a mirror copy. If you want a clone of your current hard disk, both Seagate (DiscWizard) and Western Digital (Acronis) offer a free program as long as one of the hard disks is of their make.
well like skuzzy said, the virus people cant attack a clone drive.
-
what ghost or mirror programs you recommend?
(make a bootable copy[on another HD] of current HD)
I never use them. I have never had to be worried about viruses or such things. If you block the attack vectors, then they cannot get planted on your computer to start with and that is my approach. So far, so good.
-
well like skuzzy said, the virus people cant attack a clone drive.
Exactly. As long as it's not attached and active.
A clone is as vulnerable as the original when it's being used. But yes, having a fresh virus free clone at hand is a very safe approach. Remember, though, that creating one takes an hour or so and it has to be made relatively often. Daily, if you're using a POP3 e-mail reader without saving copies of your mail on the server or if you save other stuff regularly. Basically everything you've saved after you've created a backup clone will be lost in the worst scenario. But losing a day's work doesn't hurt as much as losing everything.
There's backup programs that only copy changes which makes backing up faster. In case you managed to backup the virus, too, I suppose there's an option to choose a "clean" date to roll back to.
-
Any anti-xxx program is only as good as its last update and even then, it will immediately be behind again. They are always one step behind virus creators.
The best defense is a well configured computer being used by a disciplined user.
Another great tool is Malwarebytes' Anti-Malware, https://www.malwarebytes.org/mwb-download/ (https://www.malwarebytes.org/mwb-download/) which I recommend running in any case.
Good luck!
[/quote]
an excellent solution. i have save several systems using just this 1 tool.
-
My method of 'blocking' is that I only use Windows for games and games only. OSX I use for daily office and multimedia use (it's still pretty safe as long as you stick to software from the app store) and linux for servers / 'dangerous' browsing.
-
thanks for all the replies.
my computer is 7 years old & I use XP Pro. I have 2 HDD run as RAID0. Risky, I know, but it supposed to be the fastest for gaming, so I have been told.
I'm going to doing my first build in a few months and going to Win7 Ultimate 64 bit.
I already have the OS and will be buying the MOBO & chip next. Will be going with i7 4790K.
Still trying to decide which MOBO to use, prob ASUS Z97.
Anyway, I just need to keep the old one going for now. I'll probably just reformat and load my original OS which XP PRO sp2.
thanks again everyone :aok
-
Unless you kept all the updates, you will no longer be able to get them from Microsoft as they have stopped providing them for Windows XP. So once you reload the OS, it will be more problematic getting things to run right.
-
Get yourself a flash drive and on a separate machine DL "Rkill" and "Combofix" And Malwarbytes Antimalware
http://www.bleepingcomputer.com/download/rkill/
http://www.bleepingcomputer.com/download/combofix/
https://www.malwarebytes.org/
Copy them to your desktop and run Rkill first Then combofix. If it wont let you run then do it in safe mode.
Combofix typically I've found gets rid of all but the most difficult stuff.
After you have done that. Run malwarebytes. Then your AV (in this case ESET)
-
Unless you kept all the updates, you will no longer be able to get them from Microsoft as they have stopped providing them for Windows XP. So once you reload the OS, it will be more problematic getting things to run right.
I never thought I'd have to say this, but you're wrong. As of this very moment I'm installing automatic updates for XP. They just stopped providing new updates a little over a year ago. Windows/Microsoft Update works, too. I don't believe the update policy were country specific.
-
I never use them. I have never had to be worried about viruses or such things. If you block the attack vectors, then they cannot get planted on your computer to start with and that is my approach. So far, so good.
nice.
where is your tutorial for such defense?
-
I never thought I'd have to say this, but you're wrong. As of this very moment I'm installing automatic updates for XP. They just stopped providing new updates a little over a year ago. Windows/Microsoft Update works, too. I don't believe the update policy were country specific.
Oh good. I have no XP systems left to test with.
They will stop providing those updates. They always do.
I am surprised they are still providing them. Once they kill the auto-update, they will be available, for a short period of time, on the manual download server. After that, they are gone.
-
I get updates for XP as well. But the only thing MS seems to be offering automatic updates for is the malicious software removal tool
-
I get updates for XP as well. But the only thing MS seems to be offering automatic updates for is the malicious software removal tool
That's because you already have all updates installed. No new updates for XP since April 8th 2014. I recall reading somewhere that the providing MSRT for XP will also end this June or July.
But if you undid the last updates, they would soon appear in the automatic updates. At least for now.
-
If you are needing an update pack for win xp I have every single one and service packs as well as a couple other things .
The first thing you should do is NOT allow anyone to use the windows.xp installation be used to browse the web and use software you are not sure of.
I have not had a virus because of this .
Send me a PM if you need the disks
Sent from my HTCONE using Tapatalk