Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: jb1st on September 30, 2016, 10:15:19 PM
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Up until today, my changeover to AH3 was marginally smooth. I downloaded the game to my laptop, ran a monitor for extra screen size, and was able to eke out about 30 fps. Not great, but usable. A new Windows 10 update apparently came in today of which I had no choice in the matter. Now once I enter the arena, the computer completely locks up. I get a frame rate of 0 upon entering the arena. I can't even exit the game without shutting down the laptop-no input is accepted from the keyboard or the mouse. The opening screens work normally, with a frame rate of 60 at that point, but once in the game I'm totally done. Can anyone render assistance?
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Did you try the DX9 version of the game? Or does this happen with both DX9 and DX11?
A DXDIAG output might help.
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I have this exact problem myself after the last patch from Aces High. Before that I had no issue and running 60+ fps. Now I have the lockup that is described here every time I start the game up and get into the tower to start playing. I have not been able to play at all since the patch. I have included my Dxdiag file. However I do not have this issue with any other games I am currently playing but it is 100% repeatable since the last patch here.
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I've tried both versions. How do I find the dx dialog?
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I've tried both versions. How do I find the dx dialog?
Click on start and enter dxdiag in the search box that will take you there it's pretty self explanatory after that.
You'll be getting a very large .txt file far to large to post as text so just attach it.
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Thanks. Here it is...
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OK...after a few tests, I have learned that I only have this issue when I plug in the exterior monitor (but I didn't have this problem 2 days ago).
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I have this exact problem myself after the last patch from Aces High. Before that I had no issue and running 60+ fps. Now I have the lockup that is described here every time I start the game up and get into the tower to start playing. I have not been able to play at all since the patch. I have included my Dxdiag file. However I do not have this issue with any other games I am currently playing but it is 100% repeatable since the last patch here.
Are you trying to use SLI? I noticed two NVidia cards in your DXDIAG.
OK...after a few tests, I have learned that I only have this issue when I plug in the exterior monitor (but I didn't have this problem 2 days ago).
Probably more to do with the Intel sound driver than anything else. That driver is used when you connect the HDMI port to a monitor so it can deliver sound through the monitor speakers. The sound devices in Windows may reconfigure but the game will still try and use the original configuration. It could/might cause what appear to be lockups, when in fact Windows is waiting for an interrupt from a sound device it will never get.
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Probably more to do with the Intel sound driver than anything else. That driver is used when you connect the HDMI port to a monitor so it can deliver sound through the monitor speakers. The sound devices in Windows may reconfigure but the game will still try and use the original configuration. It could/might cause what appear to be lockups, when in fact Windows is waiting for an interrupt from a sound device it will never get.
I believe my issues with running the DX 11 version have to do with the fact that I'm using the Nvidia HD audio drivers thru the card how do we resolve these issues if we want HDMI sound?
I did check the installed HD drivers and they are the most current so I downloaded the "driver" extracted all the folders and reinstalled the hd driver from the folder and still the exact same issue.
I guess my question is, since it's something to do with the drivers what can we do other insure that we are using the latest drivers for HDMI?
Yea can I fix this?
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Probably more to do with the Intel sound driver than anything else. That driver is used when you connect the HDMI port to a monitor so it can deliver sound through the monitor speakers. The sound devices in Windows may reconfigure but the game will still try and use the original configuration. It could/might cause what appear to be lockups, when in fact Windows is waiting for an interrupt from a sound device it will never get.
So how do I fix/correct that?
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There are two basic types of lockup.
1) The entire computer hangs requiring a hard reset. If you cannot bring up the Windows Task Manager (Ctrl-Alt-Del), then there is a good chance this is a hard lockup. This type of lockup is normally associated with power and/or heat related issues with the hardware.
Speaking of power. Make sure all power management is disabled. Windows has a nasty habit of shutting down power to hardware needed for a game. All versions of Windows has some type of power management issue.
2) The game hangs. If you can get to the Windows Task Manager, but the game does not appear to be running anymore (no sounds, no screen changes, no keyboard commands appear to function...), then kill the executable (aceshigh9.exe or aceshigh11.exe). Once dead, check for a Windows crash dialog.
We need the information from that dialog. In particular, the faulting module and the offset address (expand details).
A variation of #2 occurs when sounds appear to loop constantly and there is no crash dialog after you kill the game. This is usually (not always) a driver and/or resource conflict of some type. In this case a DXDIAG output might prove helpful.
As to the Intel sound driver. We are going to have to try and see if we can duplicate this using that driver.
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My HDMI sound drivers are Nvidia as far as I know. I was told that the graphics card was handling the sound, this may be wrong.
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The only time you need to have those video card sound drivers installed/enabled is when you have your video card connected to a monitor, or television, using an HDMI cable/connection and expect sound from the monitor speakers.
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The only time you need to have those video card sound drivers installed/enabled is when you have your video card connected to a monitor, or television, using an HDMI cable/connection and expect sound from the monitor speakers.
Yea that's the issue I am getting the sound thru the TV/monitor to the other analog amp so I could switch between TV/football and PC lol.
I'll just give up on HDMI for now and test DX 11 without and see how it goes if no crash I'm changing my audio routing.
If I had lot's of money I'd just buy the proper setup.
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I would be very curious to know if the lockup issues went away once you dumped the HDMI connection and disabled those drivers (very important step).
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OK I'll start testing in that mayhem arena sorry can't remember the name lol but I'll report my findings.
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I would be very curious to know if the lockup issues went away once you dumped the HDMI connection and disabled those drivers (very important step).
Ok I flew into some good combat and got shot and did some shooting etc.. NO Crash with HDMI disabled in windows sound manager and analog audio out from the computer direct so that answers that I guess. I'll be flying the DX 11 with this setup.
P.S. I like the changes it looks real good and it's running very smooth on this machine.
Also with almost everything maxed out in the video settings it's never used 2 GB of video but rides at ~1 gb most of the time.
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Good and bad news in that.
Glad that it seems to have solved your issues. Bad that HDMI audio seems to be an issue. Not much we can do to fix that as it is all driver related. Still,...have to figure out how to reproduce it here.
Thank you for the help.
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Well I figured it wouldn't be good news ideally it wouldn't matter but as you say it's a driver issue, I can get on with flying now, it just took a couple of extra days to get the plane dusted off again. :-)
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My system would do a hard lock up...the only way out of the game was to hold the power button and completely shut off the computer. After unplugging the HDMI monitor cable and initiating a restart, the game started, and ran as it did prior to the update with a frame rate of around 25. I have used both this monitor and my regular TV's-both Dynex brands; 1 is a 42" screen, the other is a 26" (which has been my usual monitor for several years) in the past with success. I have also run a couple of shows successfully using streaming video from the laptop since this problem arose. So from my standpoint, the issue is with the last game patch.
Skuzzy-I have posted my dxdiag file in an earlier post.
Aaron-while i appreciate your input, please don't hijack my thread, as I don't know to whom Skuzzy is responding. Thank you.
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You guys running HDMI audio. What is your Windows speaker configuration set to? Does it match what is in the game?
By the way jb1st, we encourage everyone to post experiences, with like issues, in the same threads. Makes it much easier to keep track of.
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Sorry it came off that way jb1st I would never Hijack a thread but in this unique case I think it was justified as we are trying to move on this as fast as possible sometimes etiquett takes a back seat I guess.
Skuzzy I found that simply changing the windows sound settings to run plugged in analog audio didn't seem to stop the crashing it was resolved only when I right clicked on the HD/HDMI audio and selected disable restarted and crash goes away. I'm testing here doing some driver swapping if I come up with anything I'll post it.
Oh when I was running Hdmi I was just using the default settings whatever those are.
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Appreciate the effort.
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Ok so I was able to extract the drivers using 7-zip or winrar and I keept looking for a change in the HD drivers and it appears that when the 10xx series were introduced there was a fairly big change as far as file sizes were concerened I haven't bothered looking at the details with the hex editor but this is slash and burn trouble shooting here so I now have the latest Nvidia driver once again but with old Nvidia HD audio drivers in the new install new ones removed I used DDU to make it clean so far everything is working now to see if it's still chashing in game dx 11 here we go.
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You guys running HDMI audio. What is your Windows speaker configuration set to? Does it match what is in the game?
By the way jb1st, we encourage everyone to post experiences, with like issues, in the same threads. Makes it much easier to keep track of.
I figure a picture leaves less chance of error. I don't know why I have 6 Digital Display Audio devices (unless a new one is create when I update AMD drivers?). This image is AFTER I disabled the active Digital Display Audio device. I'm not using HDMI audio, it must install and enable itself when I run the drivers update. I'll watch for that next time.
(http://i.imgur.com/wHKUUyV.jpg)
If I understand right, the only reason you'd need HDMI audio drivers enabled is if you are running a TV with an HDMI connection as your monitor?
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If I understand right, the only reason you'd need HDMI audio drivers enabled is if you are running a TV with an HDMI connection as your monitor?
Not even then. Only if you need to hear your computer sounds through the TV speakers. Youtube videos come into mind. Even then a better sound reproduction could be achieved by using external speakers on the sides of the screen, connected to the sound card.
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Well the operation was a sucess I can now leave my HDMI enabled just like before and get the latest video and physex drivers with a quick mod. I'd imagine it may work for ATI's if they made similar changes while AH 3 was being developed.
The HD driver I ended up using was one that was used in november last year I really think the changes they made for the 10xx series broke it for Nvidia in regards to AH 3, all other software seems OK with the changes.
P.S. This ONLY pertains to NVIDIA drivers, the newer ones have 1.3.34.0015 for the HD audio driver which causes crash for me, the one I'm now using is 1.3.34.0004.
Also I think both Nvidia and AMD/ATI install HD audio drivers if the card has a hdmi port if you go to custom install in nvidia you can choose to not install some drivers but by default they install everything and toss in a kitchen sink on top.
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I figure a picture leaves less chance of error. I don't know why I have 6 Digital Display Audio devices (unless a new one is create when I update AMD drivers?). This image is AFTER I disabled the active Digital Display Audio device. I'm not using HDMI audio, it must install and enable itself when I run the drivers update. I'll watch for that next time.
If I understand right, the only reason you'd need HDMI audio drivers enabled is if you are running a TV with an HDMI connection as your monitor?
"not plugged in" wasn't good enough for me, mine didn't quit crashing until I DISABLED them.
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That confirms it could be driver related. Now, the only question left is, did FMOD change something which exacerbated the problem? We did update the FMOD software in this last patch.
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Is there a way to test that?can I load a older version of AH 3 before the patch? I guess I'll just start flying while I still have time lol. Got to get the cob webs off but having fun already.
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Can't use an older version online. Let me think on this.
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OK np here are the original DXdiag with the normal HD driver, and the Modded Nvidia driver with the old HD driver folder.
Edit: New patch 4 tested HDMI with old HD audio drivers and it's still fine.
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Still working 100% with old HD audio drivers and doesn't effect anything else on my system so I'm loving it I guess it's a temporary band aid for those of us running Nvidia.
I'm getting my full refresh of 95 FPS in the open areas and it is staying above 50 in the absolute worst places with lot's of planes and explosions at a base.
As I was typing this I thought to check the graphic details I wasn't on all sides per frame dropped my frame rates so they run around 80 in the open and drop to 45 to 50 at worst so still good for me.
But I can't get it to lock or freeze no mater what I've done DX 11 is good for me.
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Still working 100% with old HD audio drivers and doesn't effect anything else on my system so I'm loving it I guess it's a temporary band aid for those of us running Nvidia.
I'm getting my full refresh of 95 FPS in the open areas and it is staying above 50 in the absolute worst places with lot's of planes and explosions at a base.
As I was typing this I thought to check the graphic details I wasn't on all sides per frame dropped my frame rates so they run around 80 in the open and drop to 45 to 50 at worst so still good for me.
But I can't get it to lock or freeze no mater what I've done DX 11 is good for me.
Glad you got it sorted out!
:salute