Aces High Bulletin Board

Help and Support Forums => Technical Support => Topic started by: ten367th on October 11, 2016, 09:33:27 PM

Title: latest patch
Post by: ten367th on October 11, 2016, 09:33:27 PM
patch failed cant get in do I need to reload the game
Title: Re: latest patch
Post by: The Fugitive on October 11, 2016, 10:10:36 PM
Skuzzy suggested renaming the settings folder to fix a similar issue

http://bbs.hitechcreations.com/smf/index.php/topic,382352.0.html
Title: Re: latest patch
Post by: 1Cane on October 11, 2016, 10:12:26 PM
Renaming folder worked for me
Title: Re: latest patch
Post by: 1Cane on October 11, 2016, 10:16:31 PM
It is their way to move on the screen
ctrl-d
ctrl-I
ias,alt,ap
I still can't access the chat dialogue box
now I cant get back in game
 :joystick:
Title: Re: latest patch
Post by: FLS on October 11, 2016, 10:28:30 PM
patch failed cant get in do I need to reload the game

Try rebooting your PC, go to the Hitechcreations/Aces High III/temp folder and rerun the patch.
Title: Re: latest patch
Post by: 1Cane on October 12, 2016, 10:18:21 AM
Try rebooting your PC, go to the Hitechcreations/Aces High III/temp folder and rerun the patch.
did that didn't work
Title: Re: latest patch
Post by: Bizman on October 12, 2016, 11:02:37 AM
It is their way to move on the screen
ctrl-d
ctrl-I
ias,alt,ap
I still can't access the chat dialogue box
now I cant get back in game
 :joystick:

I don't quite understand what you mean. Can you start the game but can't see the chat dialogue box? Or can't you start the game at all?
Title: Re: latest patch
Post by: 1Cane on October 12, 2016, 11:09:35 AM
cant get back into game now.
prior to that wanted to move on screen
ctrl d
ctrl i
Title: Re: latest patch
Post by: Bizman on October 12, 2016, 11:31:14 AM
I see... I had an idea about the dialogue box, but that goes beyond my skills.
Title: Re: latest patch
Post by: Skuzzy on October 12, 2016, 01:01:03 PM
cant get back into game now.
prior to that wanted to move on screen
ctrl d
ctrl i

This is not helping me to understand the problem you are having.

Please be specific and detailed when you say "cant get back into game now", I really do not know what that means or how it is manifesting on your computer.

Give me step by step what you are doing and what the game is doing.
Title: Re: latest patch
Post by: FLS on October 12, 2016, 01:07:09 PM
did that didn't work

That wasn't for you, that was for the patch failing for the OP.
Title: Re: latest patch
Post by: 1Cane on October 12, 2016, 01:32:53 PM
This is not helping me to understand the problem you are having.

Please be specific and detailed when you say "cant get back into game now", I really do not know what that means or how it is manifesting on your computer.

Give me step by step what you are doing and what the game is doing.
/I could not start the game.  I could make it to selecting melee and then would get an error message
I changed the setting name and this worked until I exited game I could not get back in thou the setting had been changed.
It took three tries to download the game.  Dialog box for country chat is still not visible.
Resolution is 5760 by 1080
Title: Re: latest patch
Post by: Skuzzy on October 12, 2016, 01:57:06 PM
/I could not start the game.  I could make it to selecting melee and then would get an error message
I changed the setting name and this worked until I exited game I could not get back in thou the setting had been changed.
It took three tries to download the game.  Dialog box for country chat is still not visible.
Resolution is 5760 by 1080

Here is my confusion.  When you say you cannot start the game, then say you are getting an error when selecting the Melee arena, it is contradictory for me as getting to the Melee selection means the game is running.

What error are you getting when you select the "Melee" arena?  Do you get the same error when selecting other arenas?  Are you able to go offline and fly?

What do you mean you "changed the setting name"?

What error were you getting when you tried to download the game?  We actually have no control over this one.

The text box is just off the screen and is a bug introduced in Patch 5.  We will get that fixed shortly.
Title: Re: latest patch
Post by: 1Cane on October 12, 2016, 02:16:03 PM
Here is my confusion.  When you say you cannot start the game, then say you are getting an error when selecting the Melee arena, it is contradictory for me as getting to the Melee selection means the game is running.

What error are you getting when you select the "Melee" arena?  Do you get the same error when selecting other arenas?  Are you able to go offline and fly?
Aces high has stopped working this occurred when going from melee to training arena I haven't tried off line yet
What do you mean you "changed the setting name"?
Yesterday you suggested renaming settings which I did and that worked until I exited game
What error were you getting when you tried to download the game?  We actually have no control over this one.
was denied on a securitu code
The text box is just off the screen and is a bug introduced in Patch 5.  We will get that fixed shortly.
  I have tried offline arena and I get aces high has stopped working. Is this a firewall problem?
Title: Re: latest patch
Post by: Skuzzy on October 12, 2016, 03:13:30 PM
Offline should not be impacted by a firewall.  There should be a dump file in the Aces High III "temp" folder after a crash. Zip that file up and post it here (expand "Attachments and other options").
Title: Re: latest patch
Post by: 1Cane on October 12, 2016, 05:39:54 PM
I hope this solves it
Title: Re: latest patch
Post by: FLS on October 12, 2016, 06:25:51 PM
I hope this solves it

Did you zip up the patch file?
Title: Re: latest patch
Post by: Skuzzy on October 13, 2016, 06:30:34 AM
I hope this solves it

That is just the patch 5 to patch 6 update we released.
Title: Re: latest patch
Post by: 1Cane on October 13, 2016, 09:15:23 AM
That is just the patch 5 to patch 6 update we released.
[/quote    After patch was installed could not enter any arena
Title: Re: latest patch
Post by: 1Cane on October 13, 2016, 09:25:09 AM
If I rename settings and delete filter.cfg would this be a safe course to take?
This is a fresh re install working fine until last patch
Title: Re: latest patch
Post by: Skuzzy on October 13, 2016, 09:54:56 AM
You do not need to rename "settings" and delete "filter.cfg".  One or the other should fix things, after patch 6 is installed.
Title: Re: latest patch
Post by: 1Cane on October 13, 2016, 10:07:36 AM
renamed settings was able to enter game :banana: