Aces High Bulletin Board
Help and Support Forums => Aces High Bug Reports => Topic started by: Beau on November 02, 2016, 03:48:10 PM
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I had the patch today and then was unable to log into the online game. Can get into the off line part. Have not been able to log onto DX9 at all since the start but I have to do the patches thru DX9 then switch to DX11 to play but can't even log on after the patch today. Weird....
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file
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My guess is it has something to do with a firewall or anti virus software.
Also try renaming your settings folder just to be sure it's not a setting.
HiTech
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Will do. Thks
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Still having the same problem.
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I have the same result as Beau. I thought maybe my account was locked due to subscription lapse (stupid company holding my check an extra week-- account will be resubbed on Friday).
Even attempting to reach Account Administration stops the executable. This is what happened the last time when I called in and had the account modified manually.
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What anti-xxxx are you running?
If you can add executables to the list to be ignored, go in and remove both aceshigh9.exe and aceshigh11.exe, then add them back.
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Can you tell me how I can find what anti-aliasing I am running? I am stumped and not much of a whiz in computers. thks :rolleyes:
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Are either of you available to run a test version today?
HiTech
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My guess is it has something to do with a firewall or anti virus software. ---
HiTech
I just updated to the latest patch and for the first time allowed the Dx9 version to run at the end of the patching. Windows firewall popped in and asked for permissions. If you're using a third party firewall checking the Windows firewall might be worth doing.
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I have turned off virus software, checked my firewall and all seems normal. Still can't log on after yesterday's patch.
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Sorry Hitech. Didn't see your last post. I am available to run a test program.
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I have turned off virus software, checked my firewall and all seems normal. Still can't log on after yesterday's patch.
Depending on the anti-virus program, disabling it may not stop it from doing its thing. Many of the anti-xxxx programs just stop reporting issues they find when they are disabled, but they still act on everything. Norton and McAfee are notorious for this. Kaspersky and AVG may be doing it as well.
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I have neither, using Windows Defender and firewall. ISP is down at the moment. Using my phone to answer. As soon as I am online again, I will check for the test.
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This is definitely a Directx 11 issue. Also, as I suspected my account was locked. It was only after I used the DiretX 9 version was I able to get past the executable shut downs, and access that screen.
I hope this is helpful. Will re-sub Friday, if the mailman doesn't get lost :uhoh I will report in this thread afterwards if Directx11 works again at that time. :salute
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This is definitely a Directx 11 issue. Also, as I suspected my account was locked. It was only after I used the DiretX 9 version was I able to get past the executable shut downs, and access that screen.
I hope this is helpful. Will re-sub Friday, if the mailman doesn't get lost :uhoh I will report in this thread afterwards if Directx11 works again at that time. :salute
Chilli is dx9 working for you? If so, it is a different issue then beau.
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Same here. Updated patch today and can't get past login screen 9 or 11. AntiV turned off even.
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I started a different thread on this but I am in the same boat.
DX9 or 11 no difference.
Integrated or Nvidia GPU no difference.
All USB peripherals unplugged, firewall off, AV off. No difference.
Deleted firewall rule and recreated. No difference.
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Beau solved his by renaming ah iii folder then new I stall
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Beau solved his by renaming ah iii folder then new I stall
I have uninstalled/reinstalled twice already to totally different names.
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Good for Beau, but not working for me. :bhead
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Good for Beau, but not working for me. :bhead
Balls did this start after, or shortly after, a video card driver update? Also are you running a maleware program like spybot? This really sounds like a program like it not allowing AH to start cause its not on a permission list. I have also found maleware programs do weird things even when you dont load them. I had a problem with an Nvidea driver that had "spybot" in the explanation and I solved it simply by right clicking spybot and checking "run as administrator". That seems to work a lot of you have more then one profile on windows.
Like skuzzy says. I had turned off Spybot but it was still causing problems.
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Sorry for the late reply. Just tried DirectX9 today and same happens (exe stops upon attempt to log in to account admin). Will try as you suggested in a minute and report back for clarity on steps taken.
Next step will be to re-sub and unlock account.
:salute
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Balls did this start after, or shortly after, a video card driver update? Also are you running a maleware program like spybot? This really sounds like a program like it not allowing AH to start cause its not on a permission list. I have also found maleware programs do weird things even when you dont load them. I had a problem with an Nvidea driver that had "spybot" in the explanation and I solved it simply by right clicking spybot and checking "run as administrator". That seems to work a lot of you have more then one profile on windows.
Like skuzzy says. I had turned off Spybot but it was still causing problems.
This started after I installed the new patch (9) last night. nothing has changed in over a year except the recent AHIII patch. I've deleted the game, cleaned the registry, deleted and renamed folders... you name it. I click on the Login screen and the game stops responding. :rolleyes:
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Chilli is dx9 working for you? If so, it is a different issue then beau.
No, Dx9 is not fully operating either. It only allowed me to get past the immediate exe stall. So far my experiences are the same as others reported. I am just pursuing different menu options (ie Account Administration).
*Found extreme lag taking few minutes to get a "complete" login screen (menu section), then upon another attempt, found the menu missing or not visible, however a mouse over the middle top portion of the screen gave me a menu pop up "Mangage Accounts"
On another note, I was able to re-sub (only after installing a clean game start). Still testing patch 9 from original game installation as stated above.*
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Found the work around. Rename Video8.Cfg file from settings file. Before doing so, save a copy of the file and zip it to send as attachment. This may help if found to be the root cause. (sorry I thought of this too late to do it myself- as I deleted it instead of renaming).
Runs fine after that.
Had others including myself that ran into "black gamma" bug when adjusting graphics detail. The screen was almost entirely black. At first, an adjustment to the gamma slider would fix it, but it did not stick. In some cases, was not able to locate the slider. In any case, I believe that renaming the above file reset the game to playable status.
Hope this is helpful.
Also found the bug that hid the menu, I believe it was related to the false hat switch view that used to point the head to the ceiling as default. I stumbled onto it by moving my hat switch to look up and then menu popped up in its proper position. :headscratch:
Maybe something to do with coad intended for VR headsets..... (Probably not .... just hoping that I can help narrow the search) I would love to say that it had to do with the change in setting resupply time to lower 10 minutes :lipsrsealed: Just saying ...... it ran okay before ;)
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Found the work around. Rename Video8.Cfg file from settings file. Before doing so, save a copy of the file and zip it to send as attachment. This may help if found to be the root cause. (sorry I thought of this too late to do it myself- as I deleted it instead of renaming).
Runs fine after that.
Had others including myself that ran into "black gamma" bug when adjusting graphics detail. The screen was almost entirely black. At first, an adjustment to the gamma slider would fix it, but it did not stick. In some cases, was not able to locate the slider. In any case, I believe that renaming the above file reset the game to playable status.
Hope this is helpful.
Also found the bug that hid the menu, I believe it was related to the false hat switch view that used to point the head to the ceiling as default. I stumbled onto it by moving my hat switch to look up and then menu popped up in its proper position. :headscratch:
Maybe something to do with coad intended for VR headsets..... (Probably not .... just hoping that I can help narrow the search) I would love to say that it had to do with the change in setting resupply time to lower 10 minutes :lipsrsealed: Just saying ...... it ran okay before ;)
Thanks... but still FUBAR here
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There have been 2 types of CTD reported on startup.
1. Type occurs when clicking online.
2. The Other happens when clicking OK from the login screen.
Type 1 was fixed with a reinstall.
Type 2 is a bug that is fixed for the next patch, and I do not know of a work around until todays patch.
HiTech
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You da man Dale!