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Help and Support Forums => Technical Support => Topic started by: hotcoffe on May 02, 2017, 08:35:34 AM

Title: screen freezes
Post by: hotcoffe on May 02, 2017, 08:35:34 AM
I get alot of screen freezes like every couple minutes , using dx11... /
Is there a solution for this ?
Title: Re: screen freezes
Post by: Bizman on May 02, 2017, 09:05:50 AM
Try dx9, it has helped some.

The frequency is kind of alarming, though.
Title: Re: screen freezes
Post by: Skuzzy on May 02, 2017, 04:24:18 PM
There are a few hundred variables which seem to be involved in this.  For instance, I cannot, for the life of me, make my computer freeze/pause with the DX11 version.  Others get it every 2 seconds.  There is no rhyme or reason for it.
Title: Re: screen freezes
Post by: hotcoffe on May 04, 2017, 07:24:23 AM
Try dx9, it has helped some.

The frequency is kind of alarming, though.

actually i started out with Dx9 and it freezes more often in Dx9 then 11  ,thats was the main reason why I switch to D11.

I diabled the vsync...seems to help a lil also helps a lil with rubber bullet issue...
Title: Re: screen freezes
Post by: Skuzzy on May 04, 2017, 08:40:29 AM
If you are getting freezing/pauses/stutters in DX9, then something else is going on with the computer.  Usually it means the CPU is being taken away from running the game by another process, or the computer is running out of some resource.

Running with vertical sync disabled will cause other problems.
Title: Re: screen freezes
Post by: AAIK on May 06, 2017, 02:38:31 PM
I noticed that the screen freezes don't effect the FPS counter (cntrl-I). Maybe the issue/code that causes it is outside of that context?
Title: Re: screen freezes
Post by: Skuzzy on May 07, 2017, 06:35:22 AM
If the CPU is being taken away from running the game, then the FPS counters cannot be calculated, nor updated.
Title: Re: screen freezes
Post by: Randy1 on May 07, 2017, 07:36:45 AM
VR-DX11 has zero screen freezes.  When i run dx11 regular ah screen freezes are quite common.
Title: Re: screen freezes
Post by: Pudgie on May 07, 2017, 07:48:11 AM
Here is a .dmp file that I had found in the HTC temp folder of a dump that occurred yesterday..................

Hope this helps.

 :salute
Title: Re: screen freezes
Post by: AAIK on May 07, 2017, 10:01:31 AM
If the CPU is being taken away from running the game, then the FPS counters cannot be calculated, nor updated.

Didn't mean CPU contexts, I meant coding (Probably got the wrong term).

I noticed that when I alt-tab in and out of the game, the FPS seems to fluctuate from about 74+ (above V-sync) back to 60.
Title: Re: screen freezes
Post by: bustr on May 07, 2017, 01:42:55 PM
Skuzzy,

Is there a DX11 version of the game sans VR coding to see if VR is causing this for the none-VR players?
Title: Re: screen freezes
Post by: Skuzzy on May 08, 2017, 05:49:23 AM
Here is a .dmp file that I had found in the HTC temp folder of a dump that occurred yesterday..................

Hope this helps.

 :salute

Please post those in the Bug forum.

VR-DX11 has zero screen freezes.  When i run dx11 regular ah screen freezes are quite common.

Yes, we know. but there are different manifestations all being treated like they are the same one and they are not.

No one has been able to reliably duplicate the one we are looking for and not all computers do it.  HiTech has never had the issue on his system, nor have I (home or work).

All we know for certain is it has something to do with DX11, as other games have had the same problem, but others do not.
Title: Re: screen freezes
Post by: hotcoffe on May 08, 2017, 05:51:15 AM
I download gamebooster from razor and it help alot, now freezing only happens once every 20mins or so... (probably one of the background apps. running  was main cause of it happening so often but did not waste time on checking investigating which one)
Title: Re: screen freezes
Post by: pallero on May 08, 2017, 01:23:54 PM
I can log in, but that's all.
If I do something, it freezes and kick me off line --> Host connection lost.
No matter DX9 or DX11.

So cant play at all. Or can if you count you sitting in tower and not turning your head.
Title: Re: screen freezes
Post by: Skuzzy on May 08, 2017, 01:33:43 PM
Sounds like a bad network connection or a computer running out of resources.  A DXDIAG output would help.
Title: Re: screen freezes
Post by: pallero on May 08, 2017, 02:01:43 PM
Ping told me that its solid 146 - 150 ms  and no packetloss. About 2 Min's running.

Till last Friday may I7 CPU, 12G ram and GF1060 was running 59 -60 fps in any situation.
Title: Re: screen freezes
Post by: Randy1 on May 08, 2017, 03:24:48 PM


Just thinking back,  I do not think I have ever had a freeze in straight level flight.  Diving seems to increase the chances of a dx11 freeze.
Title: Re: screen freezes
Post by: Skuzzy on May 08, 2017, 03:41:01 PM
Ping told me that its solid 146 - 150 ms  and no packetloss. About 2 Min's running.

Till last Friday may I7 CPU, 12G ram and GF1060 was running 59 -60 fps in any situation.

A DXDIAG output might help, especially if it is a Windows 10 computer.  Speaking of which, has yours gotten the recent major update?  A lot of problem reports on it.
Title: Re: screen freezes
Post by: pallero on May 08, 2017, 04:01:22 PM
A DXDIAG output might help, especially if it is a Windows 10 computer.  Speaking of which, has yours gotten the recent major update?  A lot of problem reports on it.
No, win 7 64 bit machine.

It was that skin downloader.
You have mail and pic in support box.
Title: Re: screen freezes
Post by: Skuzzy on May 08, 2017, 04:05:06 PM
That is interesting.  The background skin downloader should not hurt performance that much.  I really would like to see a DXDIAG output of that computer.  If you do not want to post it, then would you mind emailing it?
Title: Re: screen freezes
Post by: Pudgie on May 08, 2017, 06:10:25 PM
Please post those in the Bug forum.

Yes, we know. but there are different manifestations all being treated like they are the same one and they are not.

No one has been able to reliably duplicate the one we are looking for and not all computers do it.  HiTech has never had the issue on his system, nor have I (home or work).

All we know for certain is it has something to do with DX11, as other games have had the same problem, but others do not.

Done.

Sorry for the mistake.

 :salute
Title: Re: screen freezes
Post by: pallero on May 09, 2017, 05:21:41 AM
That is interesting.  The background skin downloader should not hurt performance that much.
Never happend before this.

I really would like to see a DXDIAG output of that computer.  If you do not want to post it, then would you mind emailing it?
It's in support box.
Title: Re: screen freezes
Post by: JimmyC on May 09, 2017, 05:44:25 AM
cant someone in texas bring there pc round so you have a machine that has the problem on...
just thinking out loud, bribe em with a sneak peek at new Beau.. :noid
Title: Re: screen freezes
Post by: Skuzzy on May 09, 2017, 05:54:00 AM
cant someone in texas bring there pc round so you have a machine that has the problem on...
just thinking out loud, bribe em with a sneak peek at new Beau.. :noid

Again, no one has been able to reliably reproduce the problem.  Having a system randomly doing it is not going to help.  We need to be able to reproduce it, at will.
Title: Re: screen freezes
Post by: Bruv119 on May 10, 2017, 01:09:34 AM
does the film viewer show the same pauses that we are seeing in game?

I can definitely get one of the micro freeze in DX11 because that DOES happen every sortie. 

bustr made an interesting point about the nvidia shadowplay presenting planes behaving the way they should rather than the spinning out bug.   I've been trying to get a good film of it but haven't been able to get on much and when I have the stick stirrers seem to have gone into hiding!   
Title: Re: screen freezes
Post by: Skuzzy on May 10, 2017, 05:52:29 AM
does the film viewer show the same pauses that we are seeing in game?

I can definitely get one of the micro freeze in DX11 because that DOES happen every sortie. 

bustr made an interesting point about the nvidia shadowplay presenting planes behaving the way they should rather than the spinning out bug.   I've been trying to get a good film of it but haven't been able to get on much and when I have the stick stirrers seem to have gone into hiding!

I have not seen a film which showed the pause.
Title: Re: screen freezes
Post by: AAIK on May 10, 2017, 08:24:49 AM
It is quite possible that it doesn't show up on films.
Title: Re: screen freezes
Post by: popeye on May 10, 2017, 10:16:42 AM
I get micro freezes with DX9 which seem to be related to operations that alter "static" conditions:  roll out of "auto-level", switch view from "front", trigger bomb release, etc.
Title: Re: screen freezes
Post by: Skuzzy on May 10, 2017, 10:38:18 AM
I get micro freezes with DX9 which seem to be related to operations that alter "static" conditions:  roll out of "auto-level", switch view from "front", trigger bomb release, etc.

That is a different issue unrelated to the DX11 freezes.

Sounds like you might be taxing your hardware resources a bit.  A DXDIAG output might reveal something.
Title: Re: screen freezes
Post by: popeye on May 11, 2017, 05:19:55 AM
It doesn't seem like a hardware issue since it only happens occasionally.

DxDiag attached.
Title: Re: screen freezes
Post by: Skuzzy on May 11, 2017, 06:10:16 AM
If that DXDIAG was run after a fresh boot of the computer, then you have a significant number of background processes running.  Is the Superfetch service enabled?  That certainly would cause stutters in the game, but then a number of things would.

How many background processes are running on that computer?  Should be around 35 to 38.

Also note, if you are not expecting audio from television speakers over the HDMI connection to the television, then you need to disable the NVidia audio driver.  It can cause some things to become unstable.
Title: Re: screen freezes
Post by: popeye on May 11, 2017, 02:26:39 PM
Ok.  Got rid of some processes, but it is still around 50.

Disabled the Nvidia sound driver and got rid of the "Experience".

Will see how it goes.   Thanks!