Aces High Bulletin Board
Help and Support Forums => Technical Support => Topic started by: Puma44 on September 08, 2018, 05:22:48 PM
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I’ve got a wireless mouse that has worked perfectly for several years.
Over the last couple of months the mouse cursor has randomly frozen after the desktop loads. I discovered that if the mouse transmitter USB cable is unplugged from the back of the computer (USB 3.0) for a few seconds and plugged back in, it operates normally for hours. Most of the time after desktop loadup, the mouse/cursor works normally.
Any idea what is causing this random event?
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Might even be USB3. Try USB2 if you have one free.
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I had this exact issue happen a few times. One was because of a USB hub that was in the process of dying, the other was another USB device that would randomly interfere. It was either trying to say it was supposed to be a mouse or another reason but thats too far back to remember
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Might even be USB3. Try USB2 if you have one free.
Newer computer with all USB 3.
I had this exact issue happen a few times. One was because of a USB hub that was in the process of dying, the other was another USB device that would randomly interfere. It was either trying to say it was supposed to be a mouse or another reason but thats too far back to remember
Mine is plugged into a USB 3 on the back of the computer.
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Do you have another mouse and USB thing to try to see if that one might be acting up?
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I’ll give that a try. Thanks!
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It sounds to me like the Mouse USB transmitter is failing. It is no longer recognizing the USB "ping" for a better word seeing if it is still there/connected. It will however reset on a plug and play instance when you unplug and replug the unit it.
All things fail eventually. I just may be time for a new one.
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It sounds to me like the Mouse USB transmitter is failing. It is no longer recognizing the USB "ping" for a better word seeing if it is still there/connected. It will however reset on a plug and play instance when you unplug and replug the unit it.
All things fail eventually. I just may be time for a new one.
Thanks Fugitive. I suspected that might be the issue.
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I have a similar issue with my win10 laptop,every so ofter the wireless mouse just quits,unplugging and plugging the usb transmitter fixes it.
I think it's win10's power management doing it but I could be wrong
:salute
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Unplugging was working. But, it started happening every time I turned the computer on vs randomly. It occurred to me to put a new set of batteries in the mouse. That solved the problem. The mouse batteries usually last several months but, this pair went bad after a couple of months.
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the bluetooth receiver could be going out, the USB port version could be wrong, the Bluetooth transmitter on the mouse could be going bad as well.
I would move this device to another machine and see what it does. doing this will give is more info to work with.
Sent from my iPhone using Tapatalk
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the bluetooth receiver could be going out, the USB port version could be wrong, the Bluetooth transmitter on the mouse could be going bad as well.
I would move this device to another machine and see what it does. doing this will give is more info to work with.
Sent from my iPhone using Tapatalk
I don’t have another computer to move it to. So far, the fresh mouse batteries seem to have solved the problem.
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cool, kind of figured you had swapped the batteries already.
Sent from my iPhone using Tapatalk
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I’ll reattack with you guys if the problem reoccurs. Thanks for the ideas.
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The mouse batteries usually last several months but, this pair went bad after a couple of months.
Did you check the best before date of the old batteries? If you didn't know, they really do have a limited shelf life. Even worse, they might show proper voltages on a multimeter despite failing in regular use.
Another issue is that there's a vast dispersion in quality between brands. In tests the big names have often performed worse than the cheaper ones branded by a big a big market chain - which actually might be because they get bought sooner after manufacturing.